Sunset Spas of Arizona LLC v. Chase Bank USA NA

District Court, D. Arizona·Decided May 21, 2026·No. 2:25-cv-01822·Unknown

Opinion

WO

Sunset Spas of Arizona LLC, No. CV-25-01822-PHX-GMS

Plaintiff, ORDER

v.

Chase Bank USA NA,

Defendant. Pending before the Court is Defendant JPMorgan Chase Bank, N.A.’s (“Chase”) Motion to Dismiss Plaintiff Sunset Spas of Arizona LLC’s Complaint (Doc. 11). Though the Motion to Dismiss was initially responsive to Plaintiff’s Complaint, Plaintiff has since filed a First Amended Complaint (Doc. 21). The Court asked the parties to provide supplemental briefing on the pending Motion to Dismiss with the First Amended Complaint as the operative complaint. (Doc. 18 at 1-3). For the reasons discussed below, Chase’s Motion is granted, and Plaintiff is granted leave to amend pursuant to this order. BACKGROUND1 Plaintiff is an Arizona limited liability company, which sells “spas, hot tubs[,] and other aquatic recreation equipment” in Arizona and Nevada. (Doc. 21 at 1-2). Plaintiff is a customer of Chase—a nationally chartered bank incorporated in Delaware with its principal place of business in New York. (Id. at 1-2).

1 This summary of the underlying facts accepts as true any non-conclusory factual allegations made by Plaintiff in its First Amended Complaint, with all inferences construed in the light most favorable to Plaintiff. Manzarek v. St. Paul Fire & Marine Ins. Co., 519 F.3d 1025, 1031 (9th Cir. 2008). At issue here are charges made between July 2023 and December 2023 on Plaintiff’s Chase credit card. (Id. at 2-3). The charges were to a “business or entity purporting to be ‘Morgan’s Trucking,’” and totaled $68,850.00 (the “Unauthorized Charges”). (Id. at 3). Morgan’s Trucking is “a legitimate business entity known to” Plaintiff, but the charges were not paid to that entity. (Id. at 2-3). Rather, Plaintiff “believes the charges are the result of some unknown entity ‘spoofing’ or otherwise impersonating the legitimate” entity. (Id. at 3). When Plaintiff became aware of these charges in December 2023, it notified Chase and “requested reversal . . . and a refund of the total amount of the Unauthorized Charges.” (Id.). After conducting an investigation—which Plaintiff alleges was “cursory, incomplete, and negligent”—Chase refused to reverse or refund the Authorized Charges. (Id. at 3-4). Plaintiff further alleges that this refusal was made “without any legitimate reason or just cause.” (Id.). Under the contract governing Plaintiff’s relationship to Chase as a Chase credit card holder (the “Cardholder Agreement”),2 Chase agrees to “investigate” mistakes on Cardholder’s statements “within 60 days after the suspected error appears on [the Cardholder’s] billing statement.” (Doc. 17-1 at 11). After investigating, Chase will “contact [the Cardholder] with [its] findings.” (Id.). Similarly, if a Cardholder is “dissatisfied” with a purchase and has “attempt[ed] to resolve the problem with the merchant,” the Cardholder can report it to Chase, which will then “research the problem and contact [the Cardholder] with [its] findings.” (Id.). Plaintiff filed its Complaint on May 27, 2025 (Doc. 1) and filed its First Amended Complaint on April 2, 2026 (Doc. 21). In the First Amended Complaint, Plaintiff makes

Free access — add to your briefcase to read the full text and ask questions with AI

Sunset Spas of Arizona LLC v. Chase Bank USA NA, (D. Ariz. 2026).

Sunset Spas of Arizona LLC v. Chase Bank USA NA (Sunset Spas of Arizona LLC v. Chase Bank USA NA) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Klaxon Co. v. Stentor Electric Manufacturing Co.
313 U.S. 487 (Supreme Court, 1941)
Burnett v. New York Central Railroad
380 U.S. 424 (Supreme Court, 1965)
Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Bartlett v. Strickland
556 U.S. 1 (Supreme Court, 2009)
Jack Allen v. City of Beverly Hills
911 F.2d 367 (Ninth Circuit, 1990)
Landi v. Arkules
835 P.2d 458 (Court of Appeals of Arizona, 1992)
Manzarek v. St. Paul Fire & Marine Insurance
519 F.3d 1025 (Ninth Circuit, 2008)
Kearns v. Ford Motor Co.
567 F.3d 1120 (Ninth Circuit, 2009)
Cardon v. Cotton Lane Holdings, Inc.
841 P.2d 198 (Arizona Supreme Court, 1992)
Danforth v. Acorn Structures, Inc.
608 A.2d 1194 (Supreme Court of Delaware, 1992)
Goodrich v. E.F. Hutton Group, Inc.
542 A.2d 1200 (Court of Chancery of Delaware, 1988)
Kallop v. McAllister
678 A.2d 526 (Supreme Court of Delaware, 1996)
Securities & Exchange Commission v. Antar
15 F. Supp. 2d 477 (D. New Jersey, 1998)
Delmarva Power & Light v. Meter-Treater, Inc.
218 F. Supp. 2d 564 (D. Delaware, 2002)
Snowstorm Acquisition Corp. v. Tecumseh Products Co.
739 F. Supp. 2d 686 (D. Delaware, 2010)
Winsor v. Glasswerks PHX, L.L.C.
63 P.3d 1040 (Court of Appeals of Arizona, 2003)
Anthony Smith v. Ron Davis
953 F.3d 582 (Ninth Circuit, 2020)