Ruta v. Delta Airlines, Inc.

322 F. Supp. 2d 391, 2004 U.S. Dist. LEXIS 11568, 2004 WL 1435533
CourtDistrict Court, S.D. New York
DecidedJune 2, 2004
Docket02 CIV.4707 CM GAY
StatusPublished
Cited by15 cases

This text of 322 F. Supp. 2d 391 (Ruta v. Delta Airlines, Inc.) is published on Counsel Stack Legal Research, covering District Court, S.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ruta v. Delta Airlines, Inc., 322 F. Supp. 2d 391, 2004 U.S. Dist. LEXIS 11568, 2004 WL 1435533 (S.D.N.Y. 2004).

Opinion

MEMORANDUM DECISION AND ORDER'

McMAHON, District Judge.

Plaintiff Lisa Ruta brings this diversity action seeking compensatory and punitive damages from Defendant Delta Airlines, Inc. (hereinafter “Delta”) for her removal from a Delta flight. Plaintiff claims (1) breach of contract, (2) wrongful ejectment, (3) negligence, (4) intentional infliction of emotional distress, (5) negligent infliction of emotional distress, (6) violation of the Americans with Disabilities Act (“ADA”), and (7) defamation.

Defendant moves to dismiss all of Plaintiffs claims pursuant to Rule 12(b)(6), or in the alternative moves for summary judgment pursuant to Rule 56 of the Federal Rules of Civil Procedure. For the following reasons, Defendant’s motion is GRANTED in part and DENIED in part.

FACTS

Many of the facts in this case are in dispute — although few of the material facts have been disputed with competent evidence. However, first I will set out Defendant’s version of events, and then Plaintiffs version of events.

The background is simple: Sometime prior to June 23, 2001, Plaintiff purchased an airline ticket to fly on a Delta flight from Newark, NJ to Fort Myers, FL. [Defendant’s 56.1 Statement ¶ 1]. On June 23, 2001, at approximately 1:00 p.m., Plaintiff arrived at Newark International Airport (hereinafter “Newark”) with her travel companions — her husband Robert Rossi, her brother Vincent Ruta, and Vincent’s girlfriend Melissa Maggiola. [Plaintiffs 56.1 Statement ¶ 8]. The flight was delayed for several hours due to weather conditions. [Defendant’s 56.1 Statement ¶ 3]. Soon after Plaintiff boarded the plane, she was removed from the flight. Plaintiff traveled to Florida on a flight the next day at no additional cost. [Id. at ¶ 23],

What Happened: Defendant’s Version

During the flight delay, Plaintiff was perceived by passengers and Delta employees to be yelling loudly and generally behaving in a rude, disruptive, and inconsiderate manner. [Defendant’s 56.1 Statement at ¶ 8]. She cut in front of other passengers who were waiting at the boarding gate information counter and interrupted Gate Agent Radley Osorio, who was assisting another passenger. [Id. at ¶ 5]. Osorio claims Plaintiff yelled at him and used “foul and shocking” language during their encounter. [Id. at ¶ 7]. In addition, Plaintiff was observed drinking alcoholic beverages in the airport bar prior to boarding the plane. [Id. at ¶ 4],

Once Plaintiff got on the plane, passengers and flight attendants heard her shouting “free booze!” They also claim she was being disruptive, out of control, and appeared intoxicated. [Id. at ¶¶ 9-13]. Osorio and passengers stated that Plaintiff smelled of alcohol. [Id. at ¶ 15], Osorio further claims that Plaintiff kicked his leg as he walked down the aisle, “lifting his skin” and “leaving a red mark”. [Id. at ¶ 14; Deposition of Radley Osorio, at p. 94:7-16]. Flight Attendant Joy Wilson testified that Osorio told her that “[Plaintiff] kicked me” and that “she needs to be *395 taken off [the plane] because ... you’re not allowed to physically hurt somebody that works for the airline.” [Deposition of Joy Wilson, at p. 31:24-32:4], Other passengers confirm they saw or heard that Plaintiff kicked Osorio. [Def.’s 56.1 Statement at ¶ 17]. Defendant claims Plaintiffs behavior caused other passengers to feel uncomfortable and become concerned for their safety. [Id. at ¶ 18].

Lead Flight Attendant Jennifer Miles and Osorio reported to Captain Robert J. Coffey in the cockpit that Plaintiff was disruptive during boarding, was shouting “free booze!,” that she kicked or attempted to kick a Delta employee, that her behavior was making other passengers uneasy, and that flight attendants felt uncomfortable taking off with her on the plane. [Id. at ¶ 19]. Captain Coffey then decided to remove Plaintiff from the flight, advised operations of his decision, and requested the presence of airport security. [Id. at ¶ 21]. Plaintiff was then removed from the flight.

What Happened: Plaintiffs Version

Plaintiff sustained complete loss of hearing in her right ear in 1975, at the age of 15, as a result of a gunshot wound during an attempted assault and attempted rape. [Plaintiffs 56.1 Statement ¶ 1]. Subsequent to Plaintiffs injury to her ear, she underwent surgery wherein the surgeon took half of a live nerve in her tongue to graft into a severed nerve in her face. As a result, her tongue is partially paralyzed and she speaks with a slur. [Plaintiffs 56.1 Statement ¶ 3]. Furthermore, the volume of her speech is louder than that of persons who are not hearing impaired. [Id],

Plaintiffs physician has prescribed daily dosages of blood pressure, anti-depressant, and pain killer medications. Drinking while on these medications is contraindicated. [Id. at ¶ 5], As a general rule, Plaintiff does not drink alcohol. [Id. at ¶ 74].

On the day of the flight, Plaintiff and her travel companions were waiting at the gate from which the flight was scheduled to depart. At approximately 2:00 p.m., Delta employees made an announcement on the public address system, which Plaintiff was unable to hear due to her hearing-loss. [Id. at ¶ 10]. She waited in line to speak with Gate Agent Osorio to inquire as to what was said in the announcement. [Id] Osorio gave a very rude unprofessional response to Plaintiff, something to the effect of, “Who the hell do you think you are?” [Id. at ¶ 11], Rossi (Plaintiffs husband) witnessed this encounter and informed Osorio of Plaintiffs hearing impairment and said there was no reason to talk to her in that manner. [Id] Passenger Christopher Bioty also witnessed Osorio’s behavior towards Plaintiff and claims it was uncalled for. [Id. at ¶ 12], Another female Gate Agent witnessed Osorio’s conduct, apologized to Plaintiff and her travel companions, and gave Maggiola four meal vouchers. [Id. at ¶ 16].

Rossi and Maggiola went to get some food while Plaintiff and her brother remained at the gate. [Id]. While Rossi and Maggiola waited for their food, they went to a bar area near the restaurant and Rossi drank a Bloody Mary. [Id. at ¶ 17]. They then returned to the gate with the food order, which included a soda for Plaintiff, [/d] Plaintiff claims she had taken all of her prescription medications within 24 hours of the flight and did not consume any alcoholic beverages that day. [Id. at ¶ 18]. Plaintiff had no other contact with Osorio prior to boarding the plane and taking her seat. [Id. at ¶¶ 19-20].

While boarding the plane, Plaintiff handed her boarding pass to a female Gate Agent and said something like “Thank you, *396 at least someone is acting professionally.” [Id. at ¶ 22]. This comment was relayed to or overheard by Osorio. [Id.]

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Cite This Page — Counsel Stack

Bluebook (online)
322 F. Supp. 2d 391, 2004 U.S. Dist. LEXIS 11568, 2004 WL 1435533, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ruta-v-delta-airlines-inc-nysd-2004.