Galbut v. American Airlines, Inc.

27 F. Supp. 2d 146, 1997 U.S. Dist. LEXIS 23256, 1997 WL 1050799
CourtDistrict Court, E.D. New York
DecidedDecember 2, 1997
DocketCV-94-5554-(JMA)
StatusPublished
Cited by8 cases

This text of 27 F. Supp. 2d 146 (Galbut v. American Airlines, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Galbut v. American Airlines, Inc., 27 F. Supp. 2d 146, 1997 U.S. Dist. LEXIS 23256, 1997 WL 1050799 (E.D.N.Y. 1997).

Opinion

MEMO AND ORDER

AZRACK, United States Magistrate Judge.

The parties in this action consented to my presiding over the case for all purposes including entry of judgment pursuant to 28 U.S.C. § 636(c)(1) and Fed.R.Civ.P. 73. Defendant has made a motion for summary judgment; for the reasons discussed below, that motion is granted.

FACTUAL BACKGROUND

Because this is defendant’s motion, the facts must be viewed in the light most favorable to plaintiff. Gibson v. American Broadcasting Companies, Inc., 892 F.2d 1128, 1132 (2d Cir.1989); Rombom v. United Air Lines, Inc., 867 F.Supp. 214, 222 (S.D.N.Y.1994). Accordingly, the following summary is based on undisputed facts, where they exist, and on plaintiffs version of events where the facts are disputed.

American Airlines allows certain high mileage frequent flyers to upgrade from Coach to first class under certain conditions. Specifically, frequent flyers who accumulate 25,000 miles or more on American Airlines flights during a calendar year are designated Gold AAdvantage members. That status entitles members to upgrade from a full fare coach class seat to a first class seat, on a seat available basis, no earlier than 24 hours before a flight, using Gold AAdvantage stickers. Plaintiff was a Gold AAdvantage member, however his Gold status expired on February 29, 1993 because he had not accumulated 25,000 miles during the 1992 calendar year.

Plaintiff is a real estate developer who travels frequently. In connection with a trip from Miami to New York, and back to Miami on December 2 and 3, 1993, plaintiff purchased a full fare coach class ticket for $910.40. Plaintiffs travel agent reserved for him a first class seat. When plaintiff arrived at the Miami airport on December 2, 1993, plaintiff attempted to upgrade his coach class ticket to first class with unused Gold AAd-vantage stickers. According to plaintiff, the gate agent, Roberta Malinsky-Pitt, told plaintiff that the upgrade stickers were stolen. When plaintiff told the gate agent that the stickers had been issued to him by defendant, she told him that he could not use the stickers but that he could upgrade to first class for a payment of only $90.00, using an upgrade procedure available to AAdvantage members. There is no dispute that plaintiff was an AAdvantage member at the time. Plaintiff paid the $90.00.

The gate agent then informed plaintiff that he could not keep his first class reservation for the return trip without paying another *148 $90.00. The parties dispute the amount that plaintiff was told he would be required to pay, but there is no dispute that plaintiff assured the agent he would make payment in New York. The gate agent, Malinsky-Pitt, then entered two sets of remarks in plaintiffs “Passenger Name Record” [PNR] which is part of defendant’s computer system. The remarks stated,

PASSENGER WILL BE PAYING FIRST CLASS FARE ARRIVING ON THE 2ND (OF) DECEMBER FOR THE RETURN ON THE 3RD [OF] DECEMBER. ADVISED PASSENGER IS A REGULAR ADVANTAGE AND CANNOT UPGRADE 48 HOURS IN ADVANCE WITHOUT PAYING FARE. PASSENGER STATES THAT HE WAS A PLATINUM OR GOLD BUT WE CALLED HEADQUARTER GOLD DESK JUST TO VERIFY IT WAS NOT. PASSENGER WAS ABLE TO USE THE ADVANTAGE RATE SINCE HE HAS A FULL FARE TICKET. I STATED SINCE I DIDN’T HAVE THAT MANY UPGRADES ON TODAY’S FLIGHT THAT I WOULD GIVE HIM THE RATE OF UPGRADE, $90.00. PASSENGER “CLEARLY” . STATED HE DIDN’T WANT TO SIT IN Y [COACH] AND HE WOULD TAKE CARE OF HIS TICKET FOR THE RETURN ON ARRIVAL INTO JFK. IF PASSENGER DOES NOT CHANGE TICKET TODAY PLEASE MAKE PASSENGER PAY THE APPROPRIATE RATE FROM Y [COACH] TO F [FIRST CLASS] / THANKS MIAMI TL. ATTENTION JFK ... PASSENGER NEEDS TO PAY THE FARE BETWEEN Y TO F. PASSENGER WAS TO GET RE-TICKETED ON THE 2ND [OF] DECEMBER. HE CANNOT UPGRADE WITH REGULAR ADVANTAGE SINCE HE HAS BEEN HOLDING A FIRST CLASS SEAT. PASSENGER WAS ADVISED OF “RULES” ALSO SUPERVISOR IN MIAMI ADVISED TO HIM THE RULES AND HE WAS NOT A GOLD OR PLATINUM. THANKS.

Malinsky-Pitt then reported the incident to Agent Tighe-Rodriguez of the defendant’s Fraud Prevention Division.

Plaintiff did not make payment for the return flight upgrade when he disembarked the plane in New York. But when he arrived at John F. Kennedy Airport again on the following day, to return to Miami, he went to the Admiral’s Club, of which he was a paying member, and informed the agent, Rose McGovern, that he was supposed to pay an additional $90.00 in order to upgrade his ticket from Coach to first class. McGovern conferred with another agent, Pat LaBella, and then informed plaintiff that he could not upgrade for $90.00 but would have to purchase a booklet of regular upgrade stickers for $320.00. Plaintiff made the payment and McGovern affixed the appropriate number of stickers on Galbut’s ticket and issued him a first class boarding pass. According to plaintiff, McGovern also indicated to plaintiff that “there was something crazy on the computer screen that she didn’t quite understand” (PL’s 56.1 Statement ¶ 10.) In addition, Agent LaBella entered the following remarks into plaintiffs PNR:

PASSENGER ARRIVED AT JFK, HAD GOLD STICKERS IN HIS POSSESSION. INSISTED THAT THE STICKERS WERE SENT TO HIM. WE MADE HIM PURCHASE REGULAR ADVANTAGE STICKERS AND BECAME AWARE OF PROBLEM AFTER PASSENGER PURCHASED REGULAR STICKERS. HE WAS ALREADY IRATE AND TO AVOID MAKING A BAD PROBLEM WORSE WE ISSUED HIS FIRST CLASS BOARDING PASS.

Apparently, although LaBella and McGovern became aware of plaintiffs problem with his AAdvantage status after selling him the upgrade stickers, they did not advise the gate agents that they had sold plaintiff the stickers. (Plaintiff admits, however, that LaBella entered the above remarks on the computer system.)

After leaving the Admiral’s Club, plaintiff proceeded to the gate, presented his ticket and boarding pass, and boarded the plane. After the gate agent, Nilda Rukstelle saw plaintiffs boarding pass with the affixed upgrade stickers, she alerted Lead Agent Mo-raima Cotto that there was a problem and *149 told her to read the remarks in plaintiffs PNR. Cotto recalls reading only the original remarks entered in Miami, on the previous day. Cotto then boarded the airplane in order to confront Galbut about his ticket. According to plaintiff, Cotto approached him and asked if his name was Russell Galbut. At that time plaintiff was preparing to begin a self-relaxation exercise designed to minimize discomfort stemming from panic attacks experienced by plaintiff when flying. When plaintiff answered affirmatively, Cotto “announced into her hand-held radio, in a loud and hostile voice and in the presence of other passengers and crew member, the words: T caught him, I got him.’ ” Plaintiff asked Cotto to speak quietly and explain what was happening. Cotto answered that Galbut had illegally placed stolen upgrade tickets on his ticket, that he was trying to steal the passageway, and that if he did not give her his credit card to pay an additional fare she would have him removed from the plane and arrested.

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Cite This Page — Counsel Stack

Bluebook (online)
27 F. Supp. 2d 146, 1997 U.S. Dist. LEXIS 23256, 1997 WL 1050799, Counsel Stack Legal Research, https://law.counselstack.com/opinion/galbut-v-american-airlines-inc-nyed-1997.