Russo v. Microsoft Corporation

CourtDistrict Court, N.D. California
DecidedJune 30, 2021
Docket4:20-cv-04818
StatusUnknown

This text of Russo v. Microsoft Corporation (Russo v. Microsoft Corporation) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Russo v. Microsoft Corporation, (N.D. Cal. 2021).

Opinion

1 2 3 UNITED STATES DISTRICT COURT 4 NORTHERN DISTRICT OF CALIFORNIA 5 6 FRANK D. RUSSO, ET AL., CASE NO. 4:20-cv-04818-YGR

7 Plaintiffs, ORDER GRANTING DEFENDANT 8 vs. MICROSOFT CORPORATION’S MOTION TO DISMISS PLAINTIFF’S COMPLAINT 9 MICROSOFT CORPORATION, Re: Dkt. No. 25 10 Defendant.

11 12 Plaintiffs Frank D. Russo; Koonan Litigation Consulting, LLC; and Sumner M. Davenport 13 & Associates, LLC (collectively, “Plaintiffs”) bring this class action against Defendant Microsoft 14 Corporation for violation of privacy laws. (Dkt. No. 29 (“Comp.”).) Plaintiffs allege violations of 15 (1) the Wiretap Act, 18 U.S.C. § 2511, et seq., (2) the Stored Communications Act (“SCA”), 18 16 U.S. C. § 2701 et seq., (3) the Washington Consumer Protection Act (“WCPA”), Wash. Rev. Code 17 9,73.010 et seq., (4) Washington Privacy Act (“WPA”), Wash. Rev. Code 9.73.010 et seq., and (5) 18 intrusion upon seclusion under Washington law. 19 Now before the Court is Microsoft’s motion to dismiss. (Dkt. No. 25 (“Mot.”).) Having 20 considered the papers submitted and the pleadings in this action, and for the reasons below, the 21 Court hereby GRANTS IN PART and DENIES IN PART the motion to dismiss.1 22 I. BACKGROUND 23 Plaintiffs use Microsoft’s software to conduct business. Mr. Russo uses Microsoft 365 24 Business Standard for his sole proprietorship, Russo Meditation & Law, to provide mediation, 25 arbitration, and alternative dispute resolution services to clients. (Comp. ¶¶ 13-15.) Koonan 26 Litigation Consulting, LLC employs Microsoft 356 Business Basic to provide advice on “all 27 1 aspects of litigation.” (Id. ¶¶ 20-23.) Sumner M. Davenport & Associates, LLC similarly uses 2 Microsoft 365 Business Basic to provide marketing services. (Id. ¶¶ 28-34.) Each product 3 provides cloud-based access to Microsoft’s Office software suite for a monthly subscription fee. 4 (Id. ¶ 46.) 5 Plaintiffs allege that Microsoft (1) shared its business customers’ data with Facebook, (2) 6 shared its business customers data with third-party developers, (3) shared its business customers’ 7 data with subcontractors to support Microsoft’s products, and (4) used business customers’ data to 8 develop and sell new products and services through their software without consent. (Id. ¶ 1.) 9 Although the precise nature of plaintiffs’ claims lacks clarity, the complaint appears to 10 quote from various documents related to different features.2 First, with respect to Facebook data 11 sharing, plaintiffs quote from a technical document describing “Facebook Contact Sync,” which 12 “shares information in your Outlook Contacts folder with Facebook and imports your Facebook 13 friends’ contact information into your Outlook Contacts folder.” (Id. ¶ 76; Dkt. No. 25-1 at 12.) 14 Although the complaint acknowledges that this feature can be disabled, it states that “the damage 15 has already been done” at that point because “[o]nce contacts are transferred to Facebook, they 16 cannot be deleted from Facebook’s system except by Facebook.” (Comp. ¶ 76.) 17 Second, with respect to third-party developers, plaintiffs apparently refer to “Microsoft 18 Graph,” which allows developers to “build smarter apps” for Windows using APIs that “model 19 and represent people in Microsoft 365 services,” including by “perform[ing] searches for people 20 who are relevant to the signed-in user and have expressed an interest in communicating with that 21 user over certain ‘topics.’” (Id. ¶ 84; Dkt. No. 25-1 at 51, 53.) Although plaintiffs apparently 22 acknowledge that this feature requires user permission, they allege that “Microsoft nonetheless 23 transmits [a] non-consenting business customer’s data to third-party developers if another Office 24 365 user consented to the application.” (Comp. ¶ 82 (emphasis in original); see Dkt. No. 25-1 at 25

26 2 The Court GRANTS Microsoft’s request for judicial notice of these documents. (Dkt. No. 25-2.) The statements in these documents form the basis of Plaintiffs’ claims and are therefore 27 incorporated by reference. See Khoja v. Orexigen Therapeutics, Inc., 899 F.3d 988, 1022 (9th Cir 1 53.) For instance, if a signed-in user give consent, the API allows a developer to search that user’s 2 email to find other users who have communicated about particular topics. (See id.) 3 Third, with respect to subcontractors, plaintiffs allege generally that Microsoft uses 4 subcontractors “not only to provide customers with the services they purchased, but also to serve 5 Microsoft’s separate commercial ventures, including discovering new business insights and 6 developing new services, products, or features,” without requiring anonymization or encryption. 7 (Comp. ¶¶ 87-90.) The factual basis for this claim is not alleged. 8 Finally, with respect to using data to develop new products, plaintiffs refer to the following 9 products: Security Graph API, Microsoft Audience Network, Windows Defender Application 10 Control, Azure Advanced Threat Protection, Advanced Threat Protection, and Cortana. (Id. ¶¶ 93- 11 97.) Plaintiffs allege facts for only the first two products and Cortana. Security Graph is an API 12 provided to developers “so they can create new security-related products” that is allegedly built by 13 “scanning ‘400 billion’ . . . customers’ emails and ‘data from 700 million Azure user accounts.’” 14 (Id. ¶¶ 93-94.) Microsoft Audience Network appears to be an advertisement product that imparts 15 “rich user understanding” through “robust data sets.” (Id. ¶ 95.) Cortana allegedly “collects and 16 uses business customer data (including documents, contacts, and calendar information)” to 17 “develop and improve” its service. (Id. ¶ 97.) 18 Plaintiffs claim that Microsoft’s practices are contrary to its marketing representations and 19 contracts, which tout its privacy protections. (Id. § B.) For instance, Microsoft’s “Trust Center” 20 website allegedly states that “[w]e use your data for just what you pay us for: to maintain and 21 provide Office 365” and “only to provide the services.” (Id. ¶ 58.) Its Online Service Terms 22 similarly allegedly state that it will use customer data only to “[d]eliver[] functional capabilities,” 23 “troubleshoot[] problems,” and “improv[e] the product through updates.” (Id. ¶ 65.) Indeed, the 24 terms allegedly promise that customer data will not be used for “(a) user profiling, (b) advertising 25 or similar commercial purposes, or (c) market research aimed at creating new functionalities, 26 services, or products or any other purpose, unless such use or processing is in accordance with 27 Customer’s documented instructions.” (Id. ¶ 66.) Plaintiffs claim that they would not have 1 II. LEGAL STANDARD 2 Under Federal Rule of Civil Procedure 12(b)(6), a complaint may be dismissed for failure 3 to state a claim upon which relief may be granted. Dismissal for failure under Rule 12(b)(6) is 4 proper if there is a “lack of a cognizable legal theory or the absence of sufficient facts alleged 5 under a cognizable legal theory.” Conservation Force v. Salazar, 646 F.3d 1240, 1242 (9th Cir. 6 2011) (quoting Balistreri v. Pacifica Police Dep’t, 901 F.2d 696, 699 (9th Cir.

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