Rosana Jones v. Aaron's Inc.

Court of Appeals for the Eleventh Circuit·Decided September 4, 2018·No. 17-14298·Unpublished

Opinion

[DO NOT PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT

No. 17-14298

Non-Argument Calendar

D.C. Docket No. 1:15-cv-01686-RWS

ROSANA JONES, Plaintiff-Appellant,

versus

AARON’S INC., Defendant-Appellee.

Appeal from the United States District Court for the Northern District of Georgia

(September 4, 2018)

Before MARCUS, ROSENBAUM and HULL, Circuit Judges. PER CURIAM:

Plaintiff Rosana Jones appeals the district court’s grant of summary judgment to Defendant Aaron’s, Inc., Jones’s former employer. Jones’s complaint alleged that Aaron’s (1) terminated her because of her disability and in retaliation for exercising her rights under the Americans with Disabilities Act (“ADA”) and (2) interfered with her rights under the Family Medical Leave Act (“FMLA”) and retaliated against her for exercising those rights.

After carefully reviewing the briefs and relevant parts of the record, we affirm the judgment in favor of Aaron’s as to Jones’s ADA discrimination and retaliation claims, but vacate and remand as to her FMLA retaliation and interference claims.

I. FACTUAL BACKGROUND

We recount the facts in the light most favorable to Jones.

A. Jones’s Employment History On March 19, 2012, Aaron’s hired Jones as a Customer Service

Representative (“CSR”) at its Conyers, Georgia location. As a CSR, Jones’s duties were largely devoted to in-store and telephone sales. She was also responsible for new customer growth, direct marketing, and customer payment processing. Jones helped maintain the appearance of the store’s display showroom, which typically involved cleaning and organizing Aaron’s display showroom. The CSR position required strong interpersonal and organizational skills. CSRs were also required to

be able to lift up to 50 pounds. Jones typically worked 40 hours per week and was paid by the hour, in addition to earning commissions on her sales.

Jones excelled as a salesperson. She was the top salesperson in her store and was ranked in the top 25 salespersons in her regional division.

B. Jones’s FMLA Leave and Return to Work In June 2013, Jones suffered an injury to her back while off work.

Subsequently, she was diagnosed with “quadratus lumborum myofascial pain,” complaining of pain that radiated from her lower back to her right knee. This pain restricted Jones’s ability to stand for longer than 20 minutes and to lift objects weighing more than 10 pounds.

Jones took FMLA leave from June 2, 2013, until June 17, 2013. Her request for FMLA leave stated she had “lumbar radiculopathy” and “lumbar sprain.”

When Jones returned to work on June 18, 2013, Jones’s direct manager, David Piper, scheduled Jones to work roughly 32 hours per week, and not the 40 hours per week Jones had previously worked. 1 At the end of the two weeks of working at this reduced schedule, Jones complained to her regional manager, Tom Stacks, who restored her schedule to 40 hours per week. In 2013, Aaron’s did not pay Jones for the roughly 16 hours cut

1 More specifically, it appears that Jones actually worked 33.75 hours for the week ending June 22, 2013, and that she worked 29.75 for the week ending June 29, 2013, for a total of 63.5 hours for those two weeks. That is 16.5 hours less than her prior 40-hour work week or a total of 80 hours.

from her schedule. Aaron’s eventually paid Jones for these in June 2016, 15 months after she filed this lawsuit.

After her FMLA leave, Jones continued to experience back pain, received monthly injections in her back, and went to physical therapy.

Jones notified her direct manager Piper of her doctor’s medical restrictions.

Piper adhered to Jones’s medical work restrictions and placed her on light duty, allowing her to perform work while sitting at a computer.

C. Jones’s New Direct Manager In October 2013, Chris Cooper became Jones’s new direct manager over

Jones and the store. Within a week, Jones began to bristle at Cooper’s management style and found him arrogant, dismissive, and picky. Jones was upset by several of Cooper’s management decisions, such as taking away employees’ smoke breaks, giving Jones’s customers to other CSRs, and changing Jones’s work schedule.

Jones’s biggest concern with Cooper was he did not honor her medical work restrictions. According to Jones, Cooper once made her move a desktop computer that was heavier than her restrictions allowed. Cooper also made demeaning comments to Jones about her physical limitations. Cooper questioned Jones as to why she could not work, at one point telling Jones that she “really [did] have a lot of issues.” During a meeting with other employees present, Cooper stated that

Jones “couldn’t do anything.” Cooper also disparaged Jones in front of her customers, telling one customer to whom Jones was speaking that Jones “needed a wheelchair” and “was handicapped.”

D. Jones Complains About Cooper In October, Jones complained to Cooper. In mid-October 2013, Jones

communicated her complaints about Cooper’s leadership to Sandy Scott-Dyer, a human resources associate, and to Todd Smith, the regional manager. Most of the complaints related to Cooper’s management decisions and style. Jones also complained that Cooper was not adhering to her medical restrictions.

Scott-Dyer and Smith forwarded Jones’s concerns about her medical restrictions to Cooper, who was unaware of Jones’s restrictions and agreed to begin following them. After Jones complained, Cooper never again forced Jones to lift items that weighed too much or to perform activities that caused her to bend, stretch, or otherwise exacerbate her back. 2 As to her other concerns, Scott-Dyer and Smith explained to Jones that Cooper’s management decisions were appropriate, consistent with company policy, and within his discretion. They indicated Cooper ran the store and Jones needed to comply with his requests.

2 We recognize that Jones also claims that Cooper tasked Jones with dusting off the tops of tall shelves (forcing her to stretch and reach too far) and filing documents in cabinets that were low to the ground (forcing her to bend) on three different occasions. But Jones’s medical restrictions did not address her ability (or inability) to stretch or bend.

Regardless, once Jones complained to Scott-Dyer and Smith, Cooper adhered to her medical restrictions and did not ask her to perform tasks that involved her stretching or bending.

After Cooper began adhering to Jones’s restrictions, Jones began to feel like Cooper was being overly restrictive, as he would not allow Jones to perform any non-sales tasks besides answering phones. This bothered Jones, especially when business was slow, because she would get bored. On several occasions, Jones asked Cooper if she could vacuum, dust, or clean the store’s windows, but Cooper would not let her.

Notably, Jones also told Smith that Cooper was “a young, cocky, black male with something to prove.” Smith felt that Jones’s comments were unacceptable and racist. Smith told Jones that she was entitled to her opinion but that she must treat Cooper with respect and cooperate with him as her manager. Smith reported Jones’s comments to Scott-Dyer.

E. Jones’s Complaint on October 25, 2013 On October 25, Jones was scheduled to get off work earlier than usual (at

6:00 p.m. instead of 7:00 p.m.). Jones asked Cooper if she also could have a 30- minute break for lunch. Cooper told Jones that, instead of taking a lunch break, she could go ahead and leave an hour even earlier than scheduled (at 5:00 p.m.).

Cooper’s comment upset Jones, who then called Scott-Dyer to complain.

Scott-Dyer advised Jones “not to be confrontational” with Cooper and that she and Jones were going to have to meet. Ultimately, that meeting was scheduled for October 30, 2013.

F. Jones Leaves Work Early on October 28, 2013 In the meantime, Jones continued to have issues with Cooper. On

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