Richardson v. Fleet Bank of Massachusetts

190 F. Supp. 2d 81, 2001 U.S. Dist. LEXIS 22581, 2001 WL 1771902
CourtDistrict Court, D. Massachusetts
DecidedAugust 10, 2001
DocketCiv.A. 99-30094-FHF
StatusPublished
Cited by17 cases

This text of 190 F. Supp. 2d 81 (Richardson v. Fleet Bank of Massachusetts) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Richardson v. Fleet Bank of Massachusetts, 190 F. Supp. 2d 81, 2001 U.S. Dist. LEXIS 22581, 2001 WL 1771902 (D. Mass. 2001).

Opinion

MEMORANDUM AND ORDER

FREEDMAN, Senior District Judge.

I. INTRODUCTION

In this action, the plaintiffs, Denise M. Richardson and Robert L. Richardson *83 (“plaintiffs”) allege that the defendant, Equifax Credit Information Services (“Equifax”) 1 violated the Fair Credit Reporting Act (“FCRA”), see 15 U.S.C. §§ 1681, et seq., and the Massachusetts Consumer Credit Reporting Act (“MCCRA”), see Mass.Gen.Laws ch. 93, § 50, et seq. In addition, the plaintiffs bring several other statutory and common law claims. Now before the Court is the defendant’s motion for summary judgment.

II. BACKGROUND

In April 1988, the plaintiffs obtained a $50,000 equity loan from Shawmut Bank of Hampshire County (“Shawmut”). Over the next four years, they attempted to pay down the principal by including additional money with their minimum monthly obligations. But in 1992, during an attempted refinancing, the plaintiffs discovered that Shawmut had not credited their accounts with the extra payments. Subsequently, the plaintiffs initiated a lawsuit against Shawmut over its allegedly inaccurate accounting methods, and settled the case in December 1994. In consideration of the plaintiffs’ release of their claims, Shawmut released them from the remaining $20,000 on the loan, and agreed that no derogatory information about them or their claim against the bank would be reported to any credit reporting agency. However, Shaw-mut classified the lost $20,000 as a “charge-off,” and its debt collectors attempted to collect the unpaid balance approximately one year after settling the case. After the plaintiffs complained to Shawmut, the bank issued a letter to the plaintiffs on December 1, 1995 stating that it would notify the appropriate credit reporting agencies of its error, and that the comments regarding their account, No. 700170000015362 (“700 account”), would thereafter read “paid as agreed.”

After Shawmut was acquired by Fleet Bank (“Fleet”) in January 1996, Denise Richardson ordered copies of credit reports to confirm that Shawmut had removed any derogatory information. Instead, she learned that Fleet was reporting the discharged Shawmut mortgage as a charge-off. In May 1996, the plaintiffs contacted Fleet, whose agent John Wasik (“Wasik”) acknowledged the error and assured them that the erroneous information would be removed and all credit reporting agencies notified of the error. Wasik forwarded a Universal Data Form (“UDF”) to the plaintiffs, indicating that a request was made to the relevant credit agencies to change the plaintiffs’ account regarding the Shaw-mut mortgage to “paid as agreed.” It is standard practice at Fleet to send UDF forms to three major credit reporting agencies: Equifax, TRW/Expe-rian, and Trans Union. The UDF, however, contained inaccurate data regarding the dates of origin and termination of the plaintiffs’ account, as well as its “source code.”

In March 1997, the plaintiffs obtained an Equifax credit report and learned that Fleet had not only continued to report their “700 account” as charged-off through October 1996, but also had reported the account a second time under a different account number, No. 56700170000015362 (“567 account”). In May 1997, the plaintiffs again reported the dispute to Fleet. To correct this problem, Wasik issued two additional UDFs, one in the name of each plaintiff, to Equifax requesting a change in the plaintiffs’ credit histories to read “paid *84 as agreed.” Both UDFs issued in May 1997 refer only to the plaintiffs’ “700 account”. Equifax, however, has no record of receiving any UDFs from Wasik.

On August 27, 1997, the plaintiffs received letters indicating that their applications for credit card accounts with BP Oil had been denied. The letters stated the “primary reason” for the denial as “derogatory information on credit file,” and named Equifax as the credit reporting agency responsible for providing the plaintiffs’ credit history. On October 15, 1997, the plaintiffs received an Equifax credit report, reflecting their “700 account” as “transferred or sold” and reporting their “567 account” as “charged-off.” On November 4, 1997, the plaintiffs sent a letter to Equifax requesting an investigation of the Fleet account. On November 15,1997, Equifax reported to the plaintiffs that Fleet had verified the accuracy of the two accounts. The plaintiffs attempted to use these letters from Equifax to notify Fleet of its erroneous reporting. However, Fleet never responded, as it had already sold the account to Portfolio Recovery Assets (“PRA”), a debt collection agency.

In September 1999, after receiving a letter from PRA attempting to collect an alleged outstanding balance of more than $20,000, the plaintiffs again ordered automated disclosures of their Equifax files. The credit reports contained three charge-offs: the “567 account” on Denise Richardson’s report, and the “700 account” and “567 account” on Robert Richardson’s report. The plaintiffs subsequently called Equifax directly to dispute these items. After completing its investigation, Equifax deleted the “567 accounts” from both files and verified, through Fleet, the remaining charge-off on Robert Richardson’s file.

On April 1, 1999, the plaintiffs filed the instant action in the Massachusetts Hampshire County Superior Court, charging Equifax with violations of the FCRA and MCCRA, as well as Mass.Gen.Laws ch. 93A (“chapter 93A”), and the common law torts of defamation and intentional infliction of emotional distress. The defendant joined in a notice of removal to the federal court, and now moves for summary judgment.

III. STANDARD OF REVIEW

The Court will grant a motion for summary judgment when “the pleadings, depositions, answers to interrogatories, and admissions on file, together with the affidavits, if any, show that there is no genuine issue as to any material fact and that the moving party is entitled to a judgment as a matter of law.” Fed.R.Civ.P. 56(c). “In this context, ‘genuine’ means that the evidence could resolve the point in favor of the nonmoving party, while ‘material’ means that the fact has the potential to affect the outcome of the suit under the applicable law.”, NASCO, Inc. v. Public Storage, Inc., 29 F.3d 28, 32 (1st Cir.1994) (quotations, citations and emphasis omitted). The Court reviews the record “in the light most flattering to the nonmovant and indulge[s] all reasonable inferences in that party’s favor.” Id. (quotations and brackets omitted).

IV. DISCUSSION

A. Fair Credit Reporting Act

The plaintiffs claim that Equifax violated the FCRA and MCCRA by failing to follow reasonable procedures to ensure the maximum possible accuracy of information when preparing credit reports. See 15 U.S.C.

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Cite This Page — Counsel Stack

Bluebook (online)
190 F. Supp. 2d 81, 2001 U.S. Dist. LEXIS 22581, 2001 WL 1771902, Counsel Stack Legal Research, https://law.counselstack.com/opinion/richardson-v-fleet-bank-of-massachusetts-mad-2001.