Jennifer Cushman v. Trans Union Corporation

115 F.3d 220, 1997 U.S. App. LEXIS 13576, 1997 WL 305291
CourtCourt of Appeals for the Third Circuit
DecidedJune 9, 1997
Docket96-1553
StatusPublished
Cited by212 cases

This text of 115 F.3d 220 (Jennifer Cushman v. Trans Union Corporation) is published on Counsel Stack Legal Research, covering Court of Appeals for the Third Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Jennifer Cushman v. Trans Union Corporation, 115 F.3d 220, 1997 U.S. App. LEXIS 13576, 1997 WL 305291 (3d Cir. 1997).

Opinion

OPINION OF THE COURT

COWEN, Circuit Judge.

This appeal concerns, among other issues, the extent of a consumer reporting agency’s obligation, pursuant to section 611(a) of the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681i(a) (1982), to conduct a reasonable reinvestigation of information on a consumer’s credit report alleged by the consumer to be inaccurate. We hold that the district court erred to the extent that it concluded as a matter -of law that defendant Trans Union Corporation (“TUC”) fulfilled its obligation under § 1681i(a). Therefore, we will reverse and remand the district court’s grant of judgment as a matter of law on plaintiff-appellant Jennifer Cushman’s claim for negligent noncompliance with that section.

We also hold that Cushman has produced sufficient evidence from which a reasonable jury could find that she has proved the publication element of her defamation claim and her claims pursuant to the Vermont Fair Credit Reporting Act (‘VFCRA”), Vt.Stat. ANN. tit. 9, §§ 2480a et seg. (1993). We will reverse and remand the district court’s grant of judgment as a matter of law on those claims. Finally, we remand to the district court to determine whether Cushman has produced evidence sufficient to justify an award of punitive damages and to avoid preemption of her defamation claim.

*222 I.

To the extent the facts are disputed, we view them in the light most favorable to Cushman. Cushman has a permanent residence in Pennsylvania but attended college in Vermont during the time period pertinent to this litigation. In the summer of 1993, an unknown person, possibly a member of her household in Philadelphia, applied under Cushman’s name for credit cards from three credit grantors: American Express (“Amex”), Citibank Visa (“Citibank”), and Chase Manhattan Bank (“Chase”). The person provided the credit grantors with Cush-man’s social security number, address, and other identifying information. Credit cards were issued to that person in Cushman’s name, and that person accumulated balances totaling approximately $2400 on the eards between June of 1993 and April of 1994. All this occurred without Cushman’s knowledge.

In August of 1994, an unidentified bill collector informed Cushman that TUC was publishing a consumer credit report indicating that she was delinquent on payments to these three credit grantors. Cushman notified TUC that she had not applied for or used the three credit cards in question, and suggested that a third party had fraudulently applied for and obtained the cards. In response, a TUC clerk called Amex and Chase to inquire whether the verifying information (such as Cushman’s name, social security number, and address) in Amex’s and Chase’s records matched the information in the TUC report. The TUC clerk also asked if Cush-man had opened a fraud investigation with the credit grantors. Because the information matched, and because Cushman had not opened a fraud investigation, the information remained in the TUC report. TUC was unable to contact Citibank so TUC deleted the Citibank entry from the report. TUC’s investigations are performed by clerks paid $7.50 per hour and who are expected to perform ten investigations per hour.

There is no evidence that TUC took the necessary steps to obtain access to pertinent documents from the credit grantors that would enable TUC to perform a handwriting comparison. TUC did allow Cushman the opportunity to complete a form requesting that a special handling statement be placed on her report, and that form required her signature. However, a TUC employee testified that the form would not have been used for a handwriting comparison had Cushman completed it. TUC advises consumers in Cushman’s position to communicate with the credit grantors and complete signature verifications and affidavits of fraud with the credit grantors.

Cushman was sent a copy of the updated report still containing the Amex and Chase delinquencies. She sent a second letter to TUC reiterating her disagreement with the facts contained in the report and offering to sign affidavits for TUC to the effect that the delinquencies were not hers. TUC subsequently performed a reinvestigation identical to the first one but did nothing more. The credit report was not changed. At no time did TUC provide Cushman with a description of its reinvestigation procedures.

Cushman brought this action in the district court alleging negligent and willful failure to reinvestigate the disputed entries in violation of sections 611(a), 616, and 617 of the FCRA, 15 U.S.C. §§ 1681i(a), 1681n, 1681o; violations of the VFCRA, Vt.StatANN. tit. 9, §§ 2480a et seq.; and defamation. Subsequently, in April of 1995, TUC verified the information with Citibank, and placed the Citibank entry back onto Cushman’s report. TUC notified Cushman of the reinsertion through her attorneys.

That September, Cushman for the first time disputed the delinquencies with the three credit grantors. A Citibank employee, comparing a handwriting sample provided by Cushman with the credit card application, determined that the card had been fraudulently obtained. The other two credit grantors came to a similar conclusion. TUC has since deleted the entries from Cushman’s report.

TUC subsequently moved for summary judgment pursuant to Fed.R.Civ.P. 56, raising several issues addressed by this appeal. The district court denied the motion. See Cushman v. Trans Union Corp., 920 F.Supp. 80, 83-84 (E.D.Pa.1996). However, at the close of Cushman’s presentation of her ease *223 at trial, the district court sua sponte granted TUC judgment as a matter of law pursuant to Fed.R.Civ.P. 50(a) on all claims. Cush-man timely appealed.

II.

A.

As this Court recently wrote:

The FCRA was enacted in order to ensure that “consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information.” The FCRA was prompted by “congressional concern over abuses in the credit reporting industry.” In the FCRA, Congress has recognized the crucial role that consumer reporting agencies play in collecting and transmitting consumer credit information, and the detrimental effects inaccurate information can visit upon both the individual consumer and the nation’s economy as a whole.

Philbin v. Trans Union Corp., 101 F.3d 957, 962 (3d Cir.1996) (quoting 15 U.S.C. § 1681(b) and Guimond v. Trans Union Credit Information Co.,

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Bluebook (online)
115 F.3d 220, 1997 U.S. App. LEXIS 13576, 1997 WL 305291, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jennifer-cushman-v-trans-union-corporation-ca3-1997.