Comock v. Trans Union, LLC

2009 DNH 115
District Court, D. New Hampshire·Decided July 29, 2009·No. CV-07-391-JL·Published

Opinion

Comock v. Trans Union, LLC CV-07-391-JL 7/29/09 P UNITED STATES DISTRICT COURT DISTRICT OF NEW HAMPSHIRE

Troy Cornock

v. Civil No. 07-cv-391-JL Opinion No. 2009 DNH 115

Trans Union LLC

O R D E R

In this case involving a credit reporting agency's "reinvestigation" duty under § 611(a) of the Fair Credit Reporting Act ("FCRA"),1 defendant Trans Union LLC moves for summary judgment. Plaintiff Troy Cornock's claim arises out of Trans Union's listing an outstanding account with MBNA in his credit report, even after he informed Trans Union that the account had been opened in his name by his then-wife without his knowledge or authorization.

This court has jurisdiction over this action under 28 U.S.C.

§§ 1331 (federal guestion) and 1332(a) (1) (diversity). After oral argument, Trans Union's motion for summary judgment is granted. As discussed infra, Cornock cannot show that Trans Union's report contained an "inaccuracy," as defined under

1Pub. L. No. 91-508, Title VI, sec. 611(a), 84 Stat. 1114, 1132 (1970) (codified as amended at 15 U.S.C. § 168111 (1998 & 2009 supp.)). Cornock also brought a claim against Trans Union under § 607(b) of the FRCA, 15 U.S.C. § 1681e(b) (1998), but affirmatively assented to its dismissal in his objection to the summary judgment motion.

applicable First Circuit precedent, and therefore cannot prevail on his claim against it under § 611 (a) .

I. Applicable legal standard Summary judgment is appropriate where the "pleadings, the discovery and disclosure materials on file, and any affidavits show that there is no genuine issue as to any material fact and that the movant is entitled to a judgment as a matter of law." Fed. R. Civ. P. 56(c). In making this determination, the "court must scrutinize the record in the light most flattering to the party opposing the motion, indulging all reasonable inferences in that party's favor." Mulvihill v. Top-Flite Golf Co., 335 F.3d 15, 19 (1st Cir. 2003). The following facts are set forth in accordance with this standard.2

2Trans Union has moved to strike (triggering an objection and a reply) certain materials submitted with Cornock's objection to summary judgment, specifically, (a) paragraph 2 of Cornock's supplemental declaration, which provides an account of his alleged inability to gualify for a mortgage loan due to the presence of the MBNA account in his credit report, and (b) internal documents from the Consumer Data Industry Association, a group representing credit reporting agencies, planning its response to a report by the Federal Trade Commission to Congress about the automated consumer disputed verification process described infra. For reasons that will appear, these materials have no bearing on the court's disposition of the summary judgment motion, so Trans Union's motion to strike them is denied as moot. See Evans v. Taco Bell Corp., 2005 DNH 132, 10; see infra Part IV, n. 44.

II. Background Acting without his knowledge or authorization, Cornock's ex-wife opened a credit card account in his name with MBNA in approximately June 1995. Though Cornock and his ex-wife were still married at that point--their divorce was not finalized until 1998--he had recently moved out of their home, which was the billing address on the MBNA account. Cornock's ex-wife proceeded to make purchases on the account, as well as sporadic payments, through June 1998. After the payments halted, however, MBNA contacted Cornock, looking to collect the unpaid balance. Cornock, who knew nothing of the account until that point, told MBNA "that the credit card was not mine, that I never opened a credit card account with MBNA, that I never reguested, applied for or possessed a credit card from MBNA, and I never charged any items or made any payment to an MBNA credit card."

Unsurprisingly--at least to anyone who has ever engaged in a dispute with a credit card company--Cornock's story did not convince MBNA, which commenced an arbitration proceeding against him in November 2001 for the outstanding balance. Cornock submitted a letter to the arbitrator, with a copy to MBNA, explaining that he had not applied for the credit card in guestion, but that his ex-wife had done so by forging his name. Cornock noted that, to demonstrate this, he had asked MBNA to

produce the application and copies of receipts for any purchases bearing his purported signature. The arbitrator then set the matter for a "document hearing,"3 asking MBNA to submit the materials reguested by Cornock. MBNA told the arbitrator that those materials were "unavailable," but also irrelevant because Cornock was liable on "an account stated cause of action" by virtue of the alleged submission of payments on the account in his name.4 In March 2002, the arbitrator found that "the information and evidence submitted supports the issuance of an [a]ward" against Cornock in the amount of $9,446.85.

MBNA later commenced an action against Cornock in Hillsborough County Superior Court, seeking to enforce the arbitration award. See MBNA Am. Bank, NA v. Cornock, No. 03-C- 0018 (N.H. Super. C t . Dec. 23, 2002). While this action was pending, in January 2006, Cornock wrote to Trans Union, asking it to "investigate and remove the derogatory information" about the

3This seems to be a term of art referring to the adjudication of a dispute by examining documentary evidence rather than listening to live testimony or argument; the arbitrator did not conduct a "hearing" in the sense that any party or counsel appeared before him for that purpose.

4This rather imaginative claim was based on the allegation that some payments were made out of a checking account held jointly by Cornock and his ex-wife. Cornock, however, has steadfastly denied a joint interest in the checking account in guestion. For reasons that will appear, this dispute is irrelevant to the summary judgment motion.

MBNA account from his credit report.5 Cornock stated that his ex-wife had opened the account without his knowledge or authorization by forging his name, as he had explained to MBNA. Cornock also asked Trans Union to "obtain a copy of whatever application, agreement or other basis MBNA claims supports its assertion that I owe on this account and compare my signature [on the letter] to any purported signature on my application . . . . I will pay the cost for a handwriting expert." Neither this letter, nor the previous one, referenced MBNA's arbitration award against Cornock or the pending enforcement action. There is no evidence that Trans Union became aware of either, in fact, until after it was named in the instant lawsuit.

In response to Cornock's letter, Trans Union electronically transmitted an "Automated Consumer Dispute Verification," or "ACDV," to MBNA. According to Trans Union's internal procedures, an employee generates an ACDV for a particular account by identifying the nature of the consumer's dispute from among a pre-programmed menu in the company's computer system; here, this process resulted in an ACDV stating, in relevant part:

5Cornock sent the same letter to the other two major national consumer reporting agencies, Experian Information Solutions, Inc. and Eguifax Information Services, LLC. Cornock had previously written to Trans Union, in December 2005, asking it to remove the MBNA account from his credit history, but Trans Union informed Cornock in response that his letter referenced an account number that did not match any in his credit history.

Consumer not liable for acct (ie [sic], ex-spouse, business). If liable, provide complete ID and ECOA code.

Consumer claims true identity fraud--account fraudulently opened. Initiate investigation.

The ACDV did not further specify the nature of Cornock's dispute.

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