Richards v. Direct Energy Services, LLC

246 F. Supp. 3d 538, 2017 U.S. Dist. LEXIS 49953
CourtDistrict Court, D. Connecticut
DecidedMarch 31, 2017
DocketCASE NO. 3:14-cv-1724 (VAB)
StatusPublished
Cited by12 cases

This text of 246 F. Supp. 3d 538 (Richards v. Direct Energy Services, LLC) is published on Counsel Stack Legal Research, covering District Court, D. Connecticut primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Richards v. Direct Energy Services, LLC, 246 F. Supp. 3d 538, 2017 U.S. Dist. LEXIS 49953 (D. Conn. 2017).

Opinion

RULING ON DEFENDANT’S MOTION FOR SUMMARY JUDGMENT .

VICTOR A. BOLDEN, UNITED STATES DISTRICT JUDGE

Plaintiff, Gary Richards, brings, this putative class action against Direct Energy Services, LLC (“Direct Energy”), asserting claims that arise out of Direct Ener[543]*543gy’s business of supplying electricity to residential customers. Compl. ¶¶ 2-3, ECF No. 1. In his Complaint, Mr. Richards alleged that Direct Energy engaged in unfair and deceptive trade practices, in violation of the state unfair trade practices laws of Connecticut, the Connecticut Unfair Trade Practices Act ‘ (“CUTPA”), Conn. Gen. Stat. § 42-110a, et seq., and Massachusetts, the Massachusetts Regulation of Business Practices for Consumers Protection Act, Mass. Gen. Laws Ann. ch. 93A, § 1, et seq. Compl. ¶54, ECF No. 1. He also made claims of unjust enrichment and breach of the covenant of good faith and fair dealing. Id. ¶¶ 57-63, 65-70.

In August 2015, the Court denied Direct Energy’s motion to dismiss Mr. Richards’s claims under CUTPA and the implied covenant of good faith and fair dealing. See Order, ECF No. 63. Now, Direct Energy has moved for summary judgment on the remaining claims. For. the reasons that follow, the motion is GRANTED.

I. Factual Background

This case concerns a relationship between a consumer, Mr. Richards, and Direct Energy, the company that sold him electricity 2014 and 2015. Like many states, Connecticut restructured- its electricity market almost 20 years ago. See Report of Adamson and Macan of Charles River Associates, Decl. of Seth Klein, Ex. A, ECF No. 137-1 (“CRA Report”); Report of Neil Fisher, Def.’s Mem., Ex. B, at 11(A), ECF No. 119-2 (‘«Fisher Report”). This created “markets for wholesale and retail power where previously almost all decisions and prices had been closely regulated.” CRA Report, 2.1.2. Connecticut’s electric suppliers would, subject to limited oversight by the Public Utilities Regulatory Authority (“PURA”), offer electric service to customers at market rates. Id. Electricity customers in this deregulated landscape could select their supplier and enter into contracts for electricity service. Id.

Suppliers, like Direct Energy, sell power rather than generate it. The electricity that powers Connecticut’s households is generated at high-voltage power plants and then pooled by the Independent' System Operator (“ISO”) New England. See Hay Dep., Deck of Seth Klein, Ex. D, ECF No. 137-4, 11:- 3-23; CRA Report, 1.5. This energy is distributed to local utilities and then to energy suppliers, who pass it on to consumers. Hay Dep., 13: 4-8. In other words, Direct Energy is -a “middleman” in the state’s' electricity market: it purchases energy from suppliers or wholesalers and contracts with consumers to sell it to them at a certain price. Id.

All of Direct-Energy’s Connecticut consumers are charged one of two rates — the “fixed rate” or the “variable rate.” This case concerns how Direct Energy sets, its variable rates.

Initially, Direct Energy offers Connecticut customers “fixed rate” contracts, where the rate that the customer pays for energy is fixed for a certain term, usually between twelve and .thirty-six months: Hay Dep., 37-38. At the end of the initial term, if the customer does not sign up for a new fixed rate contract, the customer’s rate becomes “variable,” meaning that it can change monthly. Id. According to James Hay, General Manager of U.S. Energy for Direct Energy, for fixed rate contracts, Direct Energy purchases power up to twelve months in advance: Id. at 15. For variable rate contracts, however, Direct Energy purchases power several months in advance. Id. at 16-19.

In early 2012, Mr. Richards signed up for. a one-year fixed-rate electricity plan with Direct Energy. Def.’s L. R. 56(a) Stmt. ¶ 9. Under this .plan, Mr. Richards would pay a fixed price for a.year and then [544]*544switch to the variable rate. The resulting contract stated that:

After the Initial Term and during the Renewal Period, the rate for electricity will be variable each month at. Direct Energy’s discretion. The rate may be higher or lower each month based on business and market conditions.

Compl. ¶ 34 (the “Evergreen Clause”). Every variable rate contract includes this language. See id. ■

When Mr. Richards .signed up for this plan, he knew about the application of the variable rate after the fixed rate .expired. See Richards Dep., Def.’s Mot., Ex. A, ECF No. 118-4, at 46:7-48:6 (“All the energy suppliers that supplied third-party energy have a fixed .and variable rate, so it was my assumption that Direct Energy was the same”). In April 2013, Mr. Richards’s fixed rate expired and Direct Energy raised his electricity charges. Compl. ¶ 34. Mr. Richards paid the variable rate for three billing cycles and then switched to a different electricity service provider in August 2013. Def.’s L. R. 56(a) Stmt. ¶ 19.

Mr. Richards selected Direct Energy because of the “fixed rate price” and the fact that Direct Energy charged “no termination fee.” See Richards Dep. 48:22-49:8 (“Q. When you decided to sign up with Direct Energy, what were the factors that you considered? A. Price. Q. Fixed rate price? A. Fixed rate price, no termination fee. Q. Anything else? A. No.”). When asked if Direct Energy had made a misrepresentation to him, Mr. Richards replied that “I’m not sure what anybody represented to me or said to me that was wrong or misleading.” Id. at 18:3-23 (“Q. Tell me, if you would, everything that you believe Direct Energy represented to you that was misleading, A. At the time that I signed up, my expectation was that I would shop for another provider at the end of the initial period or their fixed rate period, so to answer your question, I’m not sure what anybody represented to me or said to me that was wrong or misleading.”)

A. Direct Energy’s Pricing Strategy

This lawsuit concerns the prices that Direct Energy charges to fixed and variable rate customers and the margin of profit it makes from each. The company considers a variety of factors when setting the prices it charges to consumers. Mr. Hay, the General Manager, said that Direct Energy set an internal target gross margin for fixed rate customers, although he noted that the target varies by the length of the term of the customer’s fixed rate contract. Hay Dep., 49: 23-25; 51:6-52:2. When it set that target, Hay testified, part of Direct Energy’s goal was to “churn less,” or to encourage customers to continue using Direct Energy’s services. Id. at 53:23-25; see also id. at 56:1-8 (agreeing to question: “for your fixed price contracts, do you — in Connecticut for example, do you offer lower priced fixed price arrangements in order to capture new customers?”).

For variable price customers, the target margin was much higher. According to Mr. Hay, Direct Energy expected to earn nearly three times as much per megawatt hour from customers with these contracts. Id. at 73:5-6. Direct Energy determined the specific target margin based on the projected “customer churn,” the cost of energy on the wholesale market, and other incidentals. Id. at 73:9-13. Mr.

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246 F. Supp. 3d 538, 2017 U.S. Dist. LEXIS 49953, Counsel Stack Legal Research, https://law.counselstack.com/opinion/richards-v-direct-energy-services-llc-ctd-2017.