Quentin Crabtree v. Experian Information Solutions

CourtCourt of Appeals for the Seventh Circuit
DecidedJanuary 28, 2020
Docket18-3405
StatusPublished

This text of Quentin Crabtree v. Experian Information Solutions (Quentin Crabtree v. Experian Information Solutions) is published on Counsel Stack Legal Research, covering Court of Appeals for the Seventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Quentin Crabtree v. Experian Information Solutions, (7th Cir. 2020).

Opinion

In the

United States Court of Appeals For the Seventh Circuit ____________________ Nos. 18-3416 & 18-3405 QUENTIN CRABTREE, Plaintiff-Appellant, v.

EXPERIAN INFORMATION SOLUTIONS, INC., Defendant-Appellee. ____________________

Appeals from the United States District Court for the Northern District of Illinois, Eastern Division. No. 1:16-cv-10706 — Charles R. Norgle, Judge. ____________________

ARGUED SEPTEMBER 4, 2019 — DECIDED JANUARY 28, 2020 ____________________

Before ROVNER, SCUDDER, and ST. EVE, Circuit Judges. SCUDDER, Circuit Judge. We know from the Supreme Court’s decision in Spokeo, Inc. v. Robins that a plaintiff claim- ing a statutory violation must allege a concrete and particu- larized injury for Article III standing. Recent years have shown that this principle is often easier to observe than to ap- ply. The claim in this appeal falls on the easier side. Quentin Crabtree filed this suit against Experian for what he contends was an unauthorized release of his credit information under 2 Nos. 18-3416 & 18-3405

the Fair Credit Reporting Act. Experian responded by going on the offensive by itself bringing a FCRA counterclaim against Crabtree. The district court dismissed Crabtree’s claim because any injury was exceedingly remote and specu- lative. We agree. We further conclude that Experian’s coun- terclaim likewise fails for lack of standing and therefore af- firm across the board. I The Fair Credit Reporting Act or FCRA protects consum- ers’ privacy in their credit information. It does so in part by prohibiting consumer reporting agencies like Experian from releasing credit information except under specific circum- stances, which Congress enumerated in 15 U.S.C. § 1681b. One exception allows consumer reporting agencies to provide prospective lenders with a list of consumers who meet their criteria. In trade parlance, these lists are called “prescreen lists.” The sharing of a prescreen list is allowed if it results in a “firm offer of credit or insurance” to every consumer on that list. See id. § 1681b(c)(1)(B)(i). In this way, though FCRA broadly prohibits the unauthorized disclosure of credit infor- mation, Congress authorized the limited disclosure of such information in exchange for the benefit of a guaranteed offer of credit or insurance. Stepping back to see what the lawful exchange of pre- screen lists typically looks like aids our analysis. As a con- sumer reporting agency, Experian compiles consumer infor- mation into credit reports and scores. Intermediate entities collect this information from Experian and provide tailored prescreen lists of consumers to creditors and insurers intend- ing to make firm offers. So long as those creditors and insurers ultimately extend a firm offer to each person on the list, the Nos. 18-3416 & 18-3405 3

process complies with the privacy trade-off Congress contem- plated in passing FCRA. See id. At first glance that seems to be what happened when Quentin Crabtree’s information appeared on a 2011 prescreen list compiled from Experian’s data. But there were some com- plications, which Crabtree learned of in 2016 and then formed the basis of his lawsuit. The full facts are complicated and re- quire unpacking. Prior to the events in this case, Experian and Western Si- erra had a contract that permitted Western Sierra to receive prescreen lists from Experian. These were not direct ex- changes, however, as both parties used agents. Experian pro- vided its consumer data to a company called Tranzact, which used that information to create prescreen lists. For its part, Western Sierra did not directly deal with Tranzact; rather, Tranzact sold the prescreen lists to a marketing agency called Data by IMS. Data by IMS would then extend offers backed by Western Sierra to the consumers on the prescreen list. To summarize, Experian dealt with Tranzact, Western Sierra dealt with Data by IMS, and Tranzact and Data by IMS dealt with each other—all in furtherance of Experian’s contract with Western Sierra. Though Crabtree brought his claim in 2016, the unauthor- ized exchange underlying his lawsuit took place in 2011. Ex- perian terminated its contract with Western Sierra in October and set November 18, 2011 as the cutoff date. At that point, Western Sierra was no longer authorized to receive Experian’s credit data, including in the form of prescreen lists prepared by Tranzact and purchased by Data by IMS. 4 Nos. 18-3416 & 18-3405

Despite the terminated contract, a prescreen list with Ex- perian’s data made it through the web of credit-related enti- ties to Western Sierra on November 30, 2011. Neither Experian nor Western Sierra knew there was any problem. Experian did not know that Tranzact had given a list to Data by IMS that would be backed by Western Sierra, and Western Sierra be- lieved that Data by IMS had obtained the list from a different consumer reporting agency with whom it still had a valid con- tract. Because of the miscommunication, the prescreen list of consumer credit information, which included Crabtree, was shared when it should not have been. But these facts do not necessarily show a FCRA violation. Even though Experian’s contract with Western Sierra did not authorize the disclosure, there is little indication that Western Sierra, believing that everything was in order, failed to extend firm offers to everyone on the November 2011 prescreen list. What is more, Crabtree himself testified that he was unable to say that he did not receive a firm offer from Western Sierra and in fact he “probably did” but just does not recall. Crabtree went further and admitted that he would not have sought a loan in response to any offer of credit. These facts nonetheless gave rise to a lawsuit. Crabtree filed a complaint against Experian in November 2016—nearly five years after Experian shared his credit information with Western Sierra. Discovery revealed that Crabtree learned about this post-contract disclosure through the person who is now his lawyer. The lawyer had recognized Crabtree’s name while examining the list and brought it to his attention. It was only then that Crabtree was made aware of any of this and decided to bring suit in federal court under FCRA. Nos. 18-3416 & 18-3405 5

Crabtree alleged that he suffered two harms from his in- clusion on the prescreen list: an invasion of privacy and emo- tional distress. Experian reacted to being sued by lodging a counterclaim under FCRA. According to the counterclaim, FCRA prohibited Crabtree from receiving a prescreen list for any purpose other than extending a firm offer of credit—not to support a lawsuit against a consumer reporting agency. After extensive and complete jurisdictional discovery on whether Crabtree had alleged the requisite injury-in-fact to satisfy Article III’s case or controversy requirement, the dis- trict court dismissed the complaint for lack of standing pur- suant to Federal Rule of Civil Procedure 12(b)(1). It deter- mined that Experian’s alleged statutory violation, without further allegations of harm, was insufficient to establish a con- crete injury and that Crabtree’s emotional damages were en- tirely unsupported. The court also dismissed Experian’s counterclaim for the same reason and required Crabtree to pay for the deposition of Experian’s proffered expert. Both sides appealed. II A Our first question in any case is whether we have jurisdic- tion. Article III extends the judicial power only to the resolu- tion of cases and controversies. At the very least, this requires a plaintiff to have suffered an injury-in-fact traceable to the defendant and capable of being redressed through a favorable judicial ruling. See Lujan v. Defs.

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Quentin Crabtree v. Experian Information Solutions, Counsel Stack Legal Research, https://law.counselstack.com/opinion/quentin-crabtree-v-experian-information-solutions-ca7-2020.