Pro Water Solutions, Inc. v. Angies List, Inc.

District Court, C.D. California·Decided September 21, 2021·No. 2:19-cv-08704·Unknown

Opinion

O

United States District Court Central District of California

PRO WATER SOLUTIONS, INC., et al., Case № 2:19-cv-08704-ODW (SSx)

Plaintiffs, ORDER GRANTING IN PART AND v. DENYING IN PART DEFENDANTS’ ANGIE’S LIST, INC., et al., MOTION TO DISMISS SECOND

Defendants. AMENDED COMPLAINT [55]

Plaintiff Pro Water Solutions, Inc. brings this putative class action against Defendants Angie’s List, Inc. (“Angie’s List”) and Angi Homeservices Inc. (“Angi”) (together, “Defendants”) on behalf of itself and others who used Angie’s List’s website to promote their businesses. (See Second Am. Compl. (“SAC”), ECF No. 52.) Defendants removed this case from the Los Angeles Superior Court to the Central District on the basis of Class Action Fairness Act jurisdiction. (Notice of Removal ¶¶ 8–37, ECF No. 1.) Presently before the Court is Defendants’ Motion to Dismiss the SAC, (Mot. Dismiss SAC (“Motion” or “Mot.”), ECF No. 55), which, for the following reasons, is GRANTED IN PART and DENIED IN PART.1

1 After carefully considering the papers filed in connection with the Motion, the Court deemed the matter appropriate for decision without oral argument. Fed. R. Civ. P. 78; C.D. Cal. L.R. 7-15. Pro Water is in the business of providing water treatment services, and this case arises from its efforts to market its services through the use of advertising and lead generation services provided by Angie’s List and non-party HomeAdvisor, Inc., respectively. (See generally SAC.) Angie’s List operates a website homeowners and others use to locate, evaluate, contact, hire, and rate businesses for various contracting jobs. (SAC ¶ 4.) Pro Water was a registered business, or service provider, with Angie’s List from 2011 to 2019. (Id. ¶ 16.) Angie’s List requires Pro Water and other service providers who list with it to sign a Service Provider User Agreement (“SPUA”) and the Angie’s List Privacy Policy as a condition of being listed. (See id. ¶¶ 17, 22, Ex. B (“Current SPUA”), ECF No. 52-2.) Pro Water also pays Angie’s List a fee to advertise its services on the Angie’s List website by way of customer discounts, or “Coupons,” and similar offerings. (Id. ¶¶ 5, 23–28, 103.) Pro Water signs an annual Advertising Agreement which sets the terms and rates for its advertising on Angie’s List for the year. (Id. ¶ 27.) Like Angie’s List, HomeAdvisor connects service providers with customers, albeit by way of a somewhat different business model. Whereas service providers engaging Angie’s List pay a fee to have their ads displayed on the Angie’s List website in hopes of convincing customers to reach out to the service providers, HomeAdvisor’s business model works in reverse. HomeAdvisor asks its customers to fill out an online questionnaire, and it uses the results of that questionnaire to match the potential customer with service providers. (See SAC ¶ 56.) HomeAdvisor then sends the contact information of potential customers directly to service providers. (See id. ¶ 60.) The service provider pays HomeAdvisor a fee for each lead HomeAdvisor sends the service provider. (Id.) Once the service provider receives the lead, it falls to the service provider to reach out to the customer and initiate the business relationship. (See id. ¶¶ 75–77.) Until recently, Angie’s List and HomeAdvisor were two separate companies. After a series of corporate transactions in 2017, both Angie’s List and HomeAdvisor became subsidiaries of a newly created corporate entity, Defendant Angi. (SAC ¶ 32.) As a result, “Angie’s List and HomeAdvisor, companies that were former competitors, are now under the common ownership of [Angi].” (Id. ¶ 57.) In addition to both being owned by the same parent company, Angie’s List and HomeAdvisor have combined their operations in a particular way Pro Water alleges results in it and other service providers being charged twice to reach the same customer. Currently, when a potential customer seeks services through Angie’s List, Angie’s List presents the customer with a questionnaire to determine that customer’s service needs. Angie’s List does two things with the questionnaire results: one, it uses them to present the customer with suitable service provider options from its own database, and two—crucially—it sends the results of the questionnaire to HomeAdvisor. HomeAdvisor then uses the results of that questionnaire to transmit the customer’s information to its subscribed service providers. (SAC ¶¶ 54–60.) Some of these providers are also Angie’s List advertisers, like Pro Water, and some are not. (Id. ¶ 64.) Once the service providers receive customer contact information from HomeAdvisor, the service providers are free to reach out to the potential customers to offer their services.2 Pro Water alleges that as result of this scheme, it pays Angie’s List once to advertise to potential customers, and then it pays HomeAdvisor a lead fee for the contact information of those very same customers. Pro Water alleges harm in two senses: first, that Angie’s List and HomeAdvisor “double charge[d]” it, (SAC ¶ 221), and second, that their practice rendered its ads on Angie’s List “virtually worthless,” (SAC ¶ 116).

Free access — add to your briefcase to read the full text and ask questions with AI

Pro Water Solutions, Inc. v. Angies List, Inc., (C.D. Cal. 2021).

Pro Water Solutions, Inc. v. Angies List, Inc. (Pro Water Solutions, Inc. v. Angies List, Inc.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Ashcroft v. Iqbal
556 U.S. 662 (Supreme Court, 2009)
United States v. Lewis
517 F.3d 20 (First Circuit, 2008)
Carrico v. City and County of San Francisco
656 F.3d 1002 (Ninth Circuit, 2011)
Conwell v. Gray Loon Outdoor Marketing Group, Inc.
906 N.E.2d 805 (Indiana Supreme Court, 2009)
Wong v. Tenneco, Inc.
702 P.2d 570 (California Supreme Court, 1985)
Barquis v. Merchants Collection Assn.
496 P.2d 817 (California Supreme Court, 1972)
Vasquez v. Superior Court
484 P.2d 964 (California Supreme Court, 1971)
American Philatelic Society v. Claibourne
46 P.2d 135 (California Supreme Court, 1935)
Nedlloyd Lines B v. v. Superior Court
834 P.2d 1148 (California Supreme Court, 1992)
Chern v. Bank of America
544 P.2d 1310 (California Supreme Court, 1976)
Volkswagenwerk, A. G. v. Watson Ex Rel. Watson
390 N.E.2d 1082 (Indiana Court of Appeals, 1979)
T-3 Martinsville, LLC v. U.S. Holding, LLC
911 N.E.2d 100 (Indiana Court of Appeals, 2009)
America's Directories Inc. v. Stellhorn One Hour Photo, Inc.
833 N.E.2d 1059 (Indiana Court of Appeals, 2005)
Dick Corp. v. Geiger
783 N.E.2d 368 (Indiana Court of Appeals, 2003)