Pilcher v. CarMax Auto Superstores, Inc.

CourtDistrict Court, E.D. California
DecidedJanuary 14, 2025
Docket1:24-cv-00854
StatusUnknown

This text of Pilcher v. CarMax Auto Superstores, Inc. (Pilcher v. CarMax Auto Superstores, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Pilcher v. CarMax Auto Superstores, Inc., (E.D. Cal. 2025).

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 EASTERN DISTRICT OF CALIFORNIA 10 11 DOUGLAS PILCHER, Case No. 1:24-cv-00854-CDB

12 Plaintiff, ORDER GRANTING IN PART MOTION TO STAY PROCEEDINGS AND COMPEL 13 v. ARBITRATION

14 CARMAX AUTO SUPERSTORES, (Doc. 5) INC., 15 Defendant. 16 17 Plaintiff Douglas Pilcher (“Plaintiff”) initiated this putative class action with the filing of a 18 complaint on May 29, 2024, against Defendant CarMax Auto Superstores, Inc. (“Defendant” or 19 “CarMax”) in the Superior Court of California, County of Kern, with the assigned case number 20 BCV-24-101786. (Doc. 1). On July 24, 2024, Defendant removed the action to this Court. (Id.).1 21 Plaintiff asserts that CarMax violated the California False Advertising Law, Cal. Bus. & Prof. Code 22 §§ 17500, et seq. (“FAL”) and the California Unfair Competition Law, Cal. Bus. & Prof. Code §§ 23 17200, et seq. (“UCL”) by allegedly failing to perform advertised 125+ point inspections of three 24 vehicles Plaintiff purchased from CarMax. (Id. at ¶ 10). Plaintiff seeks on behalf of himself and 25 the putative class members preliminary and permanent injunctive relief, disgorgement, restitution, 26 and damages. (Id. at ¶ 13). 27

1 1 Pending before the Court is Defendant’s motion to stay proceedings and compel arbitration, 2 filed on July 31, 2024. (Doc. 5). Plaintiff filed an opposition on August 14, 2024, and Defendant 3 filed its reply on August 23, 2024. (Docs. 7, 10). On September 5, 2024, the Court deemed the 4 motion suitable for disposition without hearing or oral argument and vacated the motion hearing 5 set for September 19, 2024. (Doc. 11). Case management dates have not been scheduled pending 6 the Court’s resolution of Plaintiff’s motion. 7 I. BACKGROUND 8 Plaintiff alleges that he purchased three vehicles from CarMax that were advertised as 9 having undergone CarMax’s 125+ point inspection that, in fact, did not receive the inspection. 10 (Doc. 1 at ¶ 12); (Doc. 1-1 at ¶¶ 19, 21, 28, 35). On September 22, 2023, Plaintiff finalized his 11 purchase of the first vehicle, a used 2013 Lexus RX350 F-Sport vehicle, from CarMax. (Doc. 1-1 12 at ¶ 19); (Doc. 5 at 3-4). Following several issues discovered with the first vehicle, including the 13 need to replace the transmission, Plaintiff elected to return the first vehicle on October 23, 2023. 14 (Doc. 1-1 at ¶¶ 22–27). That same day, Plaintiff purchased his second vehicle, an Acura RDX, 15 from CarMax. (Id. at ¶ 28). The second vehicle was advertised as an all-wheel drive vehicle that 16 had undergone the 125+ point inspection and deep clean. (Id.). Upon discovering the second 17 vehicle was not an all-wheel drive vehicle as advertised on December 26, 2023, and following a 18 series of issues since the purchase, Plaintiff returned the second vehicle to CarMax. (Id. at ¶¶ 29– 19 34). On December 28, 2023, Plaintiff purchased his third vehicle from CarMax, a 2015 Mercedes 20 GLA 350 4Matic, which Plaintiff noticed had issues including a faulty door motor and missing a 21 second key. (Id. at ¶ 35). CarMax promised Plaintiff to fix these issues and other issues discovered 22 since the purchase, including a broken sunroof and weather seal damage. (Id. at ¶ 36). On January 23 10, 2023,2 CarMax informed Plaintiff it was unable to repair the sunroof and must send the third 24 vehicle elsewhere for repair. (Id. at ¶ 37). Plaintiff alleges the third vehicle was held over 50 days, 25 taking the purchase outside of both the 30-day return window and the 90-day warranty period. (Id. 26 at ¶ 38). 27 Plaintiff disputes the validity of CarMax’s representations that the 125+ point inspections 1 were completed in light of the several issues he faced from the purchase of the three vehicles. (Id. 2 at ¶¶ 38–39). Thus, Plaintiff seeks to represent a putative class of customers who have purchased 3 a vehicle from CarMax that was subject to CarMax’s advertising of the 125+ point inspection at 4 the time of sale. (Doc. 1 ¶ 12). 5 As part of the transactions for the first and second vehicles, Plaintiff signed retail installment 6 contracts. (Doc. 5 at 3-4); (Doc. 5-1 at Exhs. A, B). As part of the third vehicle transaction, Plaintiff 7 signed a used vehicle bill of sale (“BOS”). (Doc. 5 at 4); (Doc. 5-1 at Ex. C). Each contract 8 includes an agreement to arbitrate, set forth in capitalized and bold text: 9 IF YOU OR WE CHOOSE ARBITRATION, THEN ARBITRATION SHALL BE MANDATORY, AND: 10

11 • ANY CLAIM WILL BE DECIDED BY ARBITRATION AND NOT IN COURT OR BY A JURY TRIAL. 12 • DISCOVERY AND RIGHTS TO APPEAL ARE LIMITED BY THE ARBITRATION RULES OF THE 13 ARBITRATION ADMINISTRATOR. • YOU GIVE UP YOUR RIGHT TO PARTICIPATE AS A 14 REPRESENTATIVE OR MEMBER OF A CLASS IN A 15 CLASS ACTION (“CLASS ACTION WAIVER”). • OTHER RIGHTS THAT YOU OR WE WOULD HAVE 16 IN COURT MAY NOT BE AVAILABLE IN ARBITRATION. 17 18 (Doc. 5 at 4-5); (Doc. 5-1 at Ex. A at 2-4 (Declaration of Kenny Elvira (“Elvira Decl.”)), 9; Ex. B 19 at 14; Ex. C at 17-18). The arbitration agreement also describes the types of disputes subject to 20 arbitration: 21 What Claims are Covered. A “Claim” is any claim, dispute or controversy between you and us that in any way arises from or 22 relates to this consumer credit sale, the purchase you are financing 23 by way of this contract, the Vehicle and related goods and services that are the subject of the purchase and this Contract, or the 24 collection or servicing of this Contract, including but not limited to:

25 • Initial claims, counterclaims, cross-claims and third-party 26 claims; • Disputes based on contract, tort, consumer rights, fraud and 27 other intentional torts (at law or in equity, including any claim for injunctive or declaratory relief); 1 regulations, ordinances or similar provisions; and • Disputes about the validity, enforceability, arbitrability or scope 2 of this Arbitration Provision or this Contract, subject to paragraph (f) [the “class action waiver paragraph”] of this 3 Arbitration Provision. 4 (Id.). The class action waiver paragraph provides: 5 Class Action Waiver. You give up your right to participate in a 6 class action. This means that you may not (i) be a representative or member of any class of claimants, (ii) or act as a private 7 attorney general, except to seek public injunctive relief expressly authorized by statute. Further, unless both you and we 8 agree otherwise, the arbitrator may not consolidate more than one 9 person’s Claim or Claims. Notwithstanding any other part of this Arbitration Provision, the validity and effect of the Class Action 10 Waiver must be determined only by a court and not by an arbitrator. If a court limits or voids the Class Action Waiver, then this entire 11 Arbitration Provision (except for this paragraph) will be null and void. 12 13 (Id.) (emphasis in original). The arbitration agreement provides the Federal Arbitration Act 14 (“FAA”) as the governing law of the provision. (Doc. 5 at 5); (Doc. 5-1 at Ex. A at 9; Ex. B at 14; 15 Ex. C at 17-18) (“This Arbitration Provision is governed by the [FAA] and not any state arbitration 16 law.”). The arbitration agreement also provides for choosing the arbitration administrator. (Id.) 17 (“If you initiate the arbitration proceeding, you may choose either of the following arbitration 18 Administrators: (1) American Arbitration Association [(“AAA”)] . . . or (2) JAMS[.]”). Plaintiff’s 19 signature appears on each of the vehicle contracts containing the arbitration agreement. (Doc. 5 at 20 5); (Doc. 5-1 at Ex. A at 6-9; Ex. B at 11-14; Ex. C at 16). 21 II. APPLICABLE LEGAL STANDARDS 22 The Federal Arbitration Act (“FAA”) applies to arbitration agreements in any contract 23 affecting interstate commerce and “governs the allocation of authority between courts and 24 arbitrators.” Cox v. Ocean View Hotel Corp., 533 F.3d 1114, 1119 (9th Cir.

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Pilcher v. CarMax Auto Superstores, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/pilcher-v-carmax-auto-superstores-inc-caed-2025.