Petrosian v. Mercedes-Benz USA CA2/1

CourtCalifornia Court of Appeal
DecidedApril 30, 2021
DocketB299629
StatusUnpublished

This text of Petrosian v. Mercedes-Benz USA CA2/1 (Petrosian v. Mercedes-Benz USA CA2/1) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Petrosian v. Mercedes-Benz USA CA2/1, (Cal. Ct. App. 2021).

Opinion

Filed 4/30/21 Petrosian v. Mercedes-Benz USA CA2/1 NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS

California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication or ordered published for purposes of rule 8.1115.

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION ONE

NARINE PETROSIAN, B299629

Plaintiff and Respondent, (Los Angeles County Super. Ct. No. BC685538) v.

MERCEDES-BENZ USA, LLC, et al.,

Defendants and Appellants.

APPEAL from a judgment of the Superior Court of Los Angeles County, Lia Martin, Judge. Affirmed. Universal & Shannon, Jon D. Universal, James P. Mayo, Nejla Nassirian; Weinberg Wheeler Hudgins Gunn & Dial, Gary J. Toman for Defendants and Appellants. The Bravo Law Firm, Nicholas A. Bravo; Law Office of Adam Zolonz, Adam Zolonz for Plaintiff and Respondent. ___________________________________ Respondent Narine Petrosian purchased a used vehicle from Keyes European, a car dealership, which was manufactured by Mercedes-Benz USA (collectively Mercedes). She later demanded pursuant to the Song-Beverly Consumer Warranty Act that Mercedes-Benz repurchase the car, claiming it had a chronic engine clatter that Keyes was unable to fix. Mercedes-Benz declined to repurchase the car and Petrosian filed this lawsuit, alleging Mercedes willfully violated its obligations under the act. The jury found in favor of Petrosian. Mercedes contends insufficient evidence supported the verdict in several respects, and the trial court made numerous prejudicial errors. We affirm. BACKGROUND As this matter is before us on appeal from a judgment in favor of Petrosian after a jury trial, we view the evidence in favor of the judgment. (Roby v. McKesson Corp. (2009) 47 Cal.4th 686, 694.) A. Vehicle Function On August 5, 2015, Petrosian purchased a certified pre- owned 2013 Mercedes-Benz S-550 with 17,706 miles on it from Keyes European dealership for $76,116.88. The vehicle came with an original factory warranty through February 2017, and also a second warranty of one year beginning at the expiration of the original factory warranty. The terms of these warranties were not made part of the record at trial, and so far as we can tell do not appear in the record on appeal. Most interaction with the dealer was by Petrosian’s father, Jack Petrosian, who was the car’s primary operator, referring to it at trial as “my car.” (We will refer to Narine as “Petrosian” and her father as “Jack Petrosian.”) During the test drive prior to purchase, Jack Petrosian inquired why the car made a rattling

2 noise on cold startup. The salesman informed him the noise was normal for that vehicle. The day after the purchase, and again a week after that, August 7 and 13, 2015, Jack Petrosian presented the vehicle with complaints that a rattling noise came from the engine at cold startup, lasting approximately half a minute. Keyes was unable to verify the noise because the car had warmed up on the trips to the dealership, and generated no repair order document for these visits. More than a year after the purchase, Jack Petrosian presented the vehicle to Keyes five more times. On October 6 and 10, 2016, he again complained of the engine rattling noise. Keyes replaced the battery on October 6 and the timing chain tensioner and check valve (another chain tensioning part) on October 10, 2016. On October 22, 2016, Keyes replaced a leaking washer fluid holder. On July 7, 2017, Jack Petrosian again complained about the rattling noise, and Keyes again replaced the timing chain tensioner. Jack also complained about a suspension noise, which the dealer was unable to duplicate and did not remediate. Finally, he complained about a stuck sun shade, which he decided not to have repaired because Keyes represented it was not covered by the warranty. That problem eventually resolved itself. On August 24, 2017, Jack Petrosian again complained about the engine rattling noise, which Keyes addressed by replacing the timing chain tensioner (for the third time) and camshaft adjuster. Jack also complained about an engine

3 vibration, which Keyes addressed by replacing the engine and transmission mounts. The rattling noise was never fixed, and existed when the parties’ experts inspected the vehicle in December 2018. In late 2017, Petrosian submitted a claim to Mercedes for repurchase of the vehicle, which was denied. B. Litigation On December 4, 2017, Petrosian sued Mercedes-Benz and Keyes, asserting causes of action for breach of express warranty and breach of the implied warranty of merchantability. She alleged the vehicle was expressly warranted to be free from defects in material and workmanship, but had significant mechanical and electrical problems, and Mercedes-Benz willfully breached the warranty by refusing in bad faith to repurchase the car. Petrosian sought replacement of the car or restitution plus civil penalties under the Song-Beverly Consumer Warranty Act (also known as the California Lemon Law), Civil Code section 1790 et seq. During discovery, Mercedes propounded form interrogatories asking for identification of any persons with knowledge of the incident. Petrosian first answered “N/A,” but upon further request amended her answer to disclose herself and her mother—but not Jack Petrosian—as having knowledge of the car’s defects. At trial, documents revealed that the prior owner had made several calls for roadside assistance, had needed four battery jump starts, on July 1 and December 20, 2013, June 9, 2014, and June 4, 2015, and had replaced the battery at 4,000 miles. The vehicle had also produced “low-voltage” fault codes in dozens of control modules, indicating electrical components were receiving

4 insufficient voltage. The car also experienced low-voltage fault codes over several modules when Petrosian owned it, and Petrosian had had to replace the battery again. Jack Petrosian testified he regularly drove the vehicle, referring to it several times as “my car.” He took it to Keyes the day after Petrosian bought it, and a week after that, both times complaining about the rattle, but Keyes told him the noise was normal and would go away. Petrosian then left without demanding that it be repaired. Mercedes contended these visits never occurred. Narine Petrosian testified she never drove the car more than five or 10 miles, but Jack Petrosian was the usual driver, “so he experienced all the problems more than [she] would.” She testified that she did not feel safe driving the car, and that it sat in the driveway for “days and months and weeks.” She would take it out “once in a while” “[j]ust to see if it’s still the same problem.” A video recording of the engine was played for the jury. Clark Bauman, Mercedes’s expert, testified that the rattling noise it made on cold startup was normal, but Thomas Lepper, Petrosian’s expert, testified it was “quite clearly” abnormal. Lepper, who had worked on cars extensively for 50 years, including professional race cars, testified that the Mercedes-Benz S-550 was a world-class luxury car, “typically one of the best vehicles in the world,” and with one exception was the “biggest, most comfortable, most featured, most prideful car they make,” with a listing price starting at $90,000. The rattling noise was a known problem at Mercedes-Benz, which had issued a “technical service bulletin” (TSB) titled “Rattling Noise After Engine Starts for Several Seconds.” The

5 TSB informed all Mercedes-Benz distributors that the problem could be resolved by replacing the timing chain tensioners and installing a check valve. Lepper testified that TSBs for a vehicle will appear on a dealer’s service technician’s computer when the vehicle’s VIN number is entered.

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Bluebook (online)
Petrosian v. Mercedes-Benz USA CA2/1, Counsel Stack Legal Research, https://law.counselstack.com/opinion/petrosian-v-mercedes-benz-usa-ca21-calctapp-2021.