Johnson v. Ford Motor Co.

113 P.3d 82, 29 Cal. Rptr. 3d 401, 35 Cal. 4th 1191, 2005 Daily Journal DAR 7101, 2005 Cal. Daily Op. Serv. 5215, 2005 Cal. LEXIS 6559
CourtCalifornia Supreme Court
DecidedJune 16, 2005
DocketS121723
StatusPublished
Cited by45 cases

This text of 113 P.3d 82 (Johnson v. Ford Motor Co.) is published on Counsel Stack Legal Research, covering California Supreme Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Johnson v. Ford Motor Co., 113 P.3d 82, 29 Cal. Rptr. 3d 401, 35 Cal. 4th 1191, 2005 Daily Journal DAR 7101, 2005 Cal. Daily Op. Serv. 5215, 2005 Cal. LEXIS 6559 (Cal. 2005).

Opinions

Opinion

WERDEGAR, J.

Plaintiffs, purchasers of a used automobile, sued the manufacturer, Ford Motor Company (Ford), for concealing the automobile’s history of transmission repairs and replacements when reselling the car. Plaintiffs presented evidence of corporate practices by Ford identical or closely similar to the fraud inflicted on them, practices they maintain earned Ford millions of dollars in profit in California every year. The jury found in plaintiffs’ favor and awarded them $17,811.60 in compensatory damages and $10 million in punitive damages. The Court of Appeal, holding Ford could constitutionally be punished in this case only for its fraud on plaintiffs and not for its overall course of conduct, reduced the punitive damages award to $53,435, approximately three times the compensatory damages.

We agree with the Court of Appeal that the $10 million punitive damages award may not, under the circumstances of this case, constitutionally be justified on the basis of disgorgement of profits earned by Ford through its entire course of wrongful conduct toward other consumers. In reducing the punitives to a small multiple of the relatively modest compensatory damages award, however, the Court of Appeal apparently failed to adequately consider that Ford’s fraud was more reprehensible because it was part of a repeated corporate practice rather than an isolated incident. For this reason, we reverse the Court of Appeal’s judgment and remand for that court to conduct again the independent due process review required under State Farm Mut. Auto Ins. Co. v. Campbell (2003) 538 U.S. 408 [155 L.Ed.2d 585, 123 S.Ct. 1513] [1197]*1197(State Farm) and BMW of North America v. Gore (1996) 517 U.S. 559 [134 L.Ed.2d 809, 116 S.Ct. 1589] (BMW).

Factual and Procedural Background

In February 1998, plaintiffs Greg and Jo Ann Johnson bought a used 1997 Ford Taurus from a car dealer, Decker Ford (Decker), for $17,411. When Greg Johnson asked about the previous ownership, the salesman told them only that the Taurus had been traded in for a newer model. When he asked to see the Taurus’s repair history, he was shown a computer printout that indicated there had been no significant repairs. The jury found Decker had acted as Ford’s agent in this sales transaction.

In fact, the previous drivers, the McGills, had experienced repeated and seemingly unrepairable difficulty with the car’s transmission after leasing it in late 1996. After at least four trips to the dealership for the transmission problems, one transmission replacement, and an incident in which the transmission locked in low gear on the freeway, the McGills, in July 1997, requested that Ford repurchase the car as a “lemon.”

Ford’s district customer service manager reviewed Decker’s records and decided the automobile did not qualify for mandatory repurchase under California’s lemon law (Civ. Code, §§ 1790-1795.7).1 (The jury later found to the contrary.) Instead, she approved issuance of an “owner appreciation certificate” worth $1,500 on any trade-in at Decker. Though the McGills were never told they had received an owner appreciation certificate from Ford, Decker applied the $1,500 credit to their trade of the Taurus for a new pickup truck, then recovered the $1,500 from Ford.

After Decker resold the Taurus to plaintiffs, they also experienced transmission problems with it. When, in August 1998, Greg Johnson complained that it delayed in shifting and “slammed” into gear, Decker replaced the transmission. In March 1999, the transmission would not shift into reverse; Decker again replaced it. At that point, in discussion with Decker’s service writer, Greg Johnson asked to see and was finally shown the car’s complete repair file, thus learning of the McGills’ earlier problems.

The Johnsons sued Ford and Decker for intentional and negligent misrepresentation and concealment, violations of the Song-Beverly Consumer Warranty Act (Civ. Code, §§ 1790-1795.7) (Lemon Law), the Consumer Legal Remedies Act (Civ. Code, §§ 1750-1784), the unfair competition law (Bus. & Prof. Code, §§ 17200-17210), and the prohibition on false or misleading [1198]*1198advertising (Bus. & Prof. Code, § 17500). Plaintiffs settled with Decker prior to trial and, after the jury verdict, voluntarily dismissed their unfair competition and false advertising causes of action against Ford.

In addition to the facts of the Taurus’s repair history and its sale to them, summarized above, plaintiffs at trial presented evidence of Ford’s corporate policies and practices regarding reacquisition of vehicles and issuance of owner appreciation certificates (OAC’s). Ford’s stated policy was that OAC’s—credits of up to $5,000 on trade-ins for new Ford vehicles provided as goodwill to help “satisfy the customer and to restore the customer’s confidence in Ford products”—were to be issued only for vehicles that did not meet the state’s definition of a lemon and therefore were not subject to mandatory reacquisition. But plaintiffs introduced evidence that, in evaluating eligibility, at least some Ford managers employed a narrow concept of what constituted a repair attempt for purposes of applying state lemon laws, including California's, under which a vehicle that cannot be repaired in a “reasonable number” of attempts must be reacquired or replaced. (See § 1793.2, subd. (d)(2).) Specifically, the regional customer service manager who handled the McGills’ complaint and authorized issuance of the OAC testified she interpreted the Ford training and policy materials to provide that an occasion on which the customer brought the vehicle in with a complaint, but the service staff was unable to find or confirm the problem, was not counted as a repair attempt. Ford’s former policy manager for the reacquired vehicle program similarly stated that “[i]f the technician does not replace a part or make an adjustment to the vehicle, and it’s properly documented as no problem found, then I would not count it as a repair.”2

In addition, Ford’s reacquired vehicle program looked almost exclusively to whether a vehicle met the law’s presumption of reasonable repair attempts, based on a specified number of attempts in a certain period (see § 1793.22, subd. (b)), rather than whether the number of attempts was itself reasonable regardless of the presumption (see § 1793.2, subd. (d)(2)). Thus, the 1998 reacquired vehicle program manual repeatedly instructed customer service managers that vehicles meeting “state lemon law presumption[s]” were not eligible for an OAC, stated that a used car would be eligible for an OAC if it “does not meet lemon law presumption,” and gave as examples of ineligible vehicles those with more repair attempts or days out of service than specified under a state’s lemon law presumption. In line with these written policies, the regional customer service manager testified she understood an OAC could not be offered “if the vehicle met the presumption of lemon law,” and the former policy manager explained that “we don’t determine anything by reasonable [1199]

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Bluebook (online)
113 P.3d 82, 29 Cal. Rptr. 3d 401, 35 Cal. 4th 1191, 2005 Daily Journal DAR 7101, 2005 Cal. Daily Op. Serv. 5215, 2005 Cal. LEXIS 6559, Counsel Stack Legal Research, https://law.counselstack.com/opinion/johnson-v-ford-motor-co-cal-2005.