Peggy Elrod v. WakeMed

CourtCourt of Appeals for the Fourth Circuit
DecidedJanuary 31, 2023
Docket21-2203
StatusUnpublished

This text of Peggy Elrod v. WakeMed (Peggy Elrod v. WakeMed) is published on Counsel Stack Legal Research, covering Court of Appeals for the Fourth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Peggy Elrod v. WakeMed, (4th Cir. 2023).

Opinion

USCA4 Appeal: 21-2203 Doc: 60 Filed: 01/31/2023 Pg: 1 of 20

UNPUBLISHED

UNITED STATES COURT OF APPEALS FOR THE FOURTH CIRCUIT

No. 21-2203

PEGGY ELROD; YVONNE BERTOLO; JANINE PALMER; JUSTIN PALMER, and all similarly situated persons within the proposed class,

Plaintiffs – Appellants,

v.

WAKEMED; WAKEMED SPECIALTY PHYSICIANS, LLC, d/b/a WakeMed Physician Practices; WAKEMED SPECIALISTS GROUP, LLC, d/b/a WakeMed Physician Practices; ARGOS HEALTH, INC.,

Defendants – Appellees,

and

ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY; PENNSYLVANIA NATIONAL MUTUAL INSURANCE COMPANY; UNKNOWN DEFENDANTS 1 THROUGH 25,

Defendants.

Appeal from the United States District Court for the Eastern District of North Carolina, at Raleigh. Louise W. Flanagan, District Judge. (5:20-cv-00413-FL)

Submitted: November 29, 2022 Decided: January 31, 2023

Before KING and AGEE, Circuit Judges, and Henry E. HUDSON, Senior United States District Judge for the Eastern District of Virginia, sitting by designation. USCA4 Appeal: 21-2203 Doc: 60 Filed: 01/31/2023 Pg: 2 of 20

Affirmed by unpublished per curiam opinion.

ON BRIEF: Arlene L. Velazquez-Colon, Kendra Renee Alleyne, THE LAW OFFICE OF COLON & ASSOCIATES, PLLC, Wake Forest, North Carolina, for Appellants. Matthew Nis Leerberg, Troy D. Shelton, Jeffrey R. Whitley, FOX ROTHSCHILD LLP, Raleigh, North Carolina, for Appellees Wake Med; WakeMed Specialty Physicians, LLC; WakeMed Specialists Group, LLC. James C. Thornton, Steven A. Bader, R. Robert El- Jaouhari, CRANFILL SUMNER LLP, Raleigh, North Carolina, for Appellee Argos Health, Inc.

Unpublished opinions are not binding precedent in this circuit.

2 USCA4 Appeal: 21-2203 Doc: 60 Filed: 01/31/2023 Pg: 3 of 20

PER CURIAM:

Peggy Elrod, Yvonne Bertolo, and Janine Palmer on behalf of her minor son, Justin

Palmer (collectively, “Patients”), sued WakeMed 1 and Argos Health, Inc. (“Argos”),

alleging that an assignment of benefits (“AOB”) that Patients signed with WakeMed is

unenforceable. The district court dismissed the amended complaint under Federal Rule of

Civil Procedure 12(b)(6). As explained below, we agree with the district court that

dismissal was appropriate, although under Rule 12(b)(1) and (b)(6). Accordingly, we

affirm.

I.

We begin with the allegations in the amended complaint, which we accept as true

and construe in the light most favorable to Patients for Rule 12(b)(6) purposes. 2 Bing v.

Brivo Sys., LLC, 959 F.3d 605, 608–09 (4th Cir. 2020).

Following unrelated car accidents, Patients sought emergency medical treatment

from WakeMed, an emergency-room (“ER”) healthcare service provider. WakeMed

required Patients to execute a general consent form (“GCF”) to obtain emergency

treatment. The GCF indicated that, by executing the form, the patient “consent[ed] to the

provision of all medical treatment and other health care that [his or her] physician(s) or

Patients sued various entities related to WakeMed that we refer to collectively as 1

“WakeMed.”

Relevant evidence related to WakeMed’s Rule 12(b)(1) motion is addressed below 2

in note 5.

3 USCA4 Appeal: 21-2203 Doc: 60 Filed: 01/31/2023 Pg: 4 of 20

other caregivers consider[ed] necessary, which may include diagnostic, radiology, and

laboratory procedures.” J.A. 146. In relevant part, the GCF also included an AOB that

provided:

Irrevocable Assignment of Insurance Benefits: I, on behalf of myself and the patient, in consideration of health care services provided, voluntarily and irrevocably assign and authorize direct payment of all surgical and medical benefits directly to WakeMed . . . . I also authorize payment of applicable benefits directly to all physicians or other practitioners involved in my care . . . . Benefits assigned shall include, but may not be limited to, major medical insurance, liability insurance (including excess, umbrella and automobile uninsured/underinsured coverages), medpay[3] and personal injury protection (PIP) benefits.

I understand this assignment means that WakeMed can and will seek and receive direct payment from any potential insurer or other payment source, which may limit what I can recover personally for my injury. . . . I authorize WakeMed, as necessary, to endorse benefit checks made payable to me and/or WakeMed or independent practitioner(s).

J.A. 146.

When Bertolo and Elrod presented at the ER following their car accidents, Bertolo

had “severe pain” and “foggy memory,” J.A. 118, and Elrod “was terrified and in a

panicked state because of potential internal bleeding complications . . . posing a significant

threat to life or function.” J.A. 119. “[A]s a prerequisite for emergency medical treatment,”

they were asked to sign the GCF. J.A. 110. When they signed it, the form was visible only

on a WakeMed employee’s computer screen. The employee briefly explained each form to

Bertolo and Elrod and directed them to sign on an electronic signature pad. The employee

Medpay is a no-fault insurance benefit whereby an insured is provided with a 3

lump-sum payment to assist with medical expenses following an accident.

4 USCA4 Appeal: 21-2203 Doc: 60 Filed: 01/31/2023 Pg: 5 of 20

did not point out that “they were signing away their rights to their Med Pay,” J.A. 124, and

Patients did not “thoroughly read” the GCF “due to their state of mind.” J.A. 125. But they

allege that even if they had read the GCF, “it is doubtful they would have understood the

significance of the legal terms within the form under such circumstances.” J.A. 125. Elrod

and Bertolo “contend that if they had known, or been made aware, of the contractual

provisions and their effect . . . , they would not have known what to do.” J.A. 124.

As for Janine Palmer, after her son Justin was injured in a car accident, she saw him

bleeding, strapped down to a gurney, and loaded into an ambulance. She then arrived at the

ER to witness employees cutting off Justin’s clothing and removing shards of glass from

his skin, after which she was directed to sign a hard copy of the GCF. She alleged that “she

was in such a state of shock and panic that she would have signed anything she was directed

to sign under the impending fear that any delay on her part would delay the treatment her

son critically needed.” J.A. 124–25. Adding to her anxiety, a WakeMed employee brought

a member of the clergy into the room while she was signing. According to the amended

complaint, “[a]t no time was Mrs. Palmer made aware that signing this form would

effectively forfeit the rights and benefits under her automotive insurance policy.” J.A. 121.

After Patients were treated, WakeMed worked with Argos to send invoices for the

services provided, plus the signed GCFs, to Patients’ auto insurers, among others. 4 After

determining that they had medpay coverage, Elrod and Bertolo’s insurers sent checks to

4 Argos is a separate corporation with whom WakeMed contracted to collect insurance proceeds on WakeMed’s behalf.

5 USCA4 Appeal: 21-2203 Doc: 60 Filed: 01/31/2023 Pg: 6 of 20

WakeMed as payment toward their medical bills. Patients do not allege that the Palmers’

insurers sent their medpay proceeds to WakeMed. 5

Patients assert that WakeMed and Argos took advantage of their compromised state

to force them to sign the GCFs to obtain medpay benefits to which WakeMed was not

otherwise entitled. Patients claim that they “simply had no choice but to sign,” even though

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