Pavelka v. Charter Communications, Inc.

CourtDistrict Court, D. Connecticut
DecidedNovember 29, 2021
Docket3:20-cv-01557
StatusUnknown

This text of Pavelka v. Charter Communications, Inc. (Pavelka v. Charter Communications, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Connecticut primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Pavelka v. Charter Communications, Inc., (D. Conn. 2021).

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF CONNECTICUT

JACKSON PAVELKA, on behalf of himself and all others similarly situated, No. 3:20-cv-01557 (MPS) Plaintiff,

v.

CHARTER COMMUNICATIONS, INC., Defendant.

RULING ON MOTION TO DISMISS Plaintiff Jackson Pavelka, individually and on behalf of all others similarly situated, has filed suit against Defendant Charter Communications, Inc. (“Charter”) alleging violations of the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227, et seq. He also brings claims for violation of the Connecticut Unfair Trade Practices Act (“CUTPA”), Conn. Gen. Stat. § 42- 110a, et seq., and for unjust enrichment. Charter has moved to partially dismiss Pavelka’s TCPA claims for lack of subject matter jurisdiction under Fed. R. Civ. P. 12(b)(1) and to dismiss Pavelka’s state law claims for failure to state a claim upon which relief may be granted under Fed. R. Civ. P. 12(b)(6). For the reasons discussed below, Charter’s motion is GRANTED in part and DENIED in part. I. BACKGROUND A. Phone Calls On March 18, 2019, Pavelka, a Texas resident, successfully registered his cellphone number, (817) XXX-4635, with the National Do Not Call Registry. ECF No. 28 at 2 ¶ 5, 3 ¶ 7.1 On or around the morning of February 25, 2020, Charter, which has its principal place of

1 This ruling cites ECF page numbers throughout. business in Stamford, Connecticut, contacted Pavelka on his cellphone to communicate with him regarding the purchase of television, internet, and/or voice services from Charter’s Spectrum brand. Id. at 2 ¶ 6, 3 ¶ 8. The call came from (817) XXX-2454, which Pavelka alleges is an internet-generated spoof number starting with the same area code prefix (817) as Pavelka’s own

cellphone number. Id. Pavelka asked Charter’s representative for a callback number and was given (915) XXX-0849, a different number from the one that called Pavelka. Id. at 3 ¶ 9. The next day, Charter again called Pavelka on his cellphone to communicate regarding the purchase of Spectrum services. Id. at 3 ¶ 10. This phone call came from (817) XXX-9154, which Pavelka alleges is internet-generated spoof number starting with the same area code prefix (817) and initial three digits as Pavelka’s own cellphone number. Id. When Pavelka answered this call, he heard a recorded voice. Id. at 3 ¶ 11. Upon pressing “1” to speak to a representative, Pavelka heard a distinct pause, and there was a delay before a live person started speaking. Id. Pavelka claims that this kind of delay is indicative of an automated telephone dialing system. Id. During this phone call, Pavelka verbally agreed to schedule an installation appointment. Id. at 3

¶ 12. He then received an order confirmation number, and Spectrum made an attempt to charge the Visa card he provided. Id. On or around March 16, 2020, Charter again called Pavelka on his cellphone to communicate regarding the purchase of Spectrum services. This phone call came from (817) XXX-6096, which Pavelka alleges is an internet-generated spoof number with the same area code prefix (817) and initial three digits as Pavelka’s own cellphone number. Id. at 3 ¶ 13. The same thing occurred later that same day, this time from (817) XXX-2430, another an internet- generated spoof number with the same area code prefix (817) and initial three digits as Pavelka’s cellphone number. Id. at 4 ¶ 14. Charter contacted Pavelka via his cellphone a third time on March 16. Id. at 4 ¶ 15. This call came from (888) XXX-1995, the phone number for an authorized Charter Spectrum retailer located in Castle Rock, Colorado. Id. When Pavelka answered, the caller asked him if he wanted to purchase services, but Pavelka was unable to pay for the services up front. Id. At the end of the call, Pavelka verbally requested that Charter not

contact him again. Id. The next morning, Charter again called Pavelka on his cellphone. Id. at 4 ¶ 16. This call came from (407) XXX-2518, which Pavelka alleges is an internet-generated spoof number. Id. Pavelka again verbally requested that Charter not contact him again. Id. Two days later, Charter called Pavelka on his cellphone. Id. at 4 ¶ 17. This call came from (844) XXX-0145, Charter’s automated service number. Id. Pavelka listened to the recorded prompts and pressed “3” to cancel his installation appointment. Id. He heard a recording that said, “Please hold while I transfer you to a representative.” Id. Pavelka hung up the call before speaking with a live person. Id. The next day, Pavelka received another phone call from Charter’s automated service

number. Id. At 4 ¶ 18. Pavelka again listened to the recorded prompts and again pressed “3” to cancel his installation appointment. Id. After pressing “3,” he heard another recorded prompt that said, “Press 1 if you wish to cancel.” Id. Pavelka pressed “1” and heard a voice beginning to say something, but he hung up. Id. Later that afternoon, Pavelka received another automated telephone call from Charter’s automated service number. Id. at 5 ¶ 19. Pavelka did not answer the call, but the resulting voicemail left on his cellphone said “Hello. This is Spectrum. Your Spectrum technician Christopher is en route to your appointment…” Id. On or around March 30, 2020, Charter contacted Pavelka on his cellphone, this time from (585) XXX-8862, which Pavelka alleges is an internet-generated spoof number. Id. at 5 ¶ 20. Pavelka again verbally requested that Charter not contact him again. Id. The same occurred on April 8, 2020, this time from (740) XXX-6196, another internet-generated spoof number. Id. at 5 ¶ 21. On April 10, 2020, Charter contacted Pavelka on his cellphone, this time from (334)

XXX-4032, the listed telephone for an authorized Charter Spectrum retailer located in Selma, Alabama. Id. at 5 ¶ 22. Pavelka again verbally requested that Charter not contact him again. Id. On November 24, 2020, Charter contacted Pavelka on his cellphone in an attempt to communicate with him regarding the purchase of television, internet, and/or voice services from Charter’s Spectrum brand. Id. at 5 ¶ 23. This call came from (817) XXX-3558, which Pavelka alleges is an internet-generated spoof number with the same area code prefix (817) as his cellphone number. Id. When Pavelka answered this call, he heard a recorded voice. Id. at 5 ¶ 24. After pressing “1” to speak to a representative, he was connected to a live person. Id. Pavelka asked this person for a callback number but was given only the area code “845” before the representative ended the call. Id.

On or around the afternoon of December 5, 2020, Charter contacted Pavelka on his cellphone regarding the purchase of Spectrum services. Id. at 6 ¶ 25. This call came from (888) XXX-0216. Id. When Pavelka answered the call, a live sales representative asked Pavelka if he had reached “Jackson.” Id. at 6 ¶ 26. When Pavelka confirmed that his name is Jackson, the representative informed him that Spectrum was offering a special promotion for Pavelka’s address. Id. Pavelka asked the representative what address that was, and the representative provided Pavelka’s former address. Id. Pavelka then verbally requested that he be placed on Charter’s “do not call” list and that Charter stop contacting him. Id. at 6 ¶ 27. On or around the morning of December 8, 2020, Charter contacted Pavelka on his cellphone from (800) XXX-8891. Id. When Pavelka answered the call, a live sales representative asked Pavelka if he had reached “Jackson.” Id.

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