O'Dell v. Aya Healthcare, Inc.

District Court, S.D. California·Decided April 27, 2023·No. 3:22-cv-01151·Unknown

Opinion

LAURA O’DELL, HANNAH ) Case No.: 3:22-cv-01151-BEN-BLM BAILEY, HOLLY ZIMMERMAN, ) and LAUREN MILLER, individually ) ORDER: and on behalf of all others similarly ) situated, ) (1) GRANTING-IN-PART MOTION ) TO COMPEL ARBITRATION; AND Plaintiffs, ) v. ) (2) DENYING EX PARTE ) APPLICATION WITHOUT AYA HEALTHCARE, INC., ) PREJUDICE Defendant. ) ) [ECF Nos. 21, 29] Plaintiffs Laura O’Dell, Hannah Baily, Holly Zimmerman, and Lauren Miller, individually and on behalf of all others similarly situated, (collectively, “Plaintiffs”) bring this action against Defendant Aya Healthcare, Inc. (“Aya”) alleging breach of contract and various related claims. Before the Court is: (1) Aya’s Motion to Compel Arbitration; (2) Plaintiffs’ request for a jury trial on the issue of arbitration; and (3) Aya’s Ex Parte Application for a Temporary Restraining Order and Request for Preliminary Injunction. The Motion to Compel Arbitration was submitted on the papers without oral argument pursuant to Civil Local Rule 7.1(d)(1) and Rule 78(b) of the Federal Rules of Civil Procedure. See ECF No. 32. After considering the papers submitted, supporting documentation, and applicable law, the Court: (1) GRANTS-IN-PART Aya’s Motion to Compel Arbitration; (2) DENIES Plaintiffs’ request for a jury trial on the issue of arbitration; and (3) DENIES without prejudice Aya’s Ex Parte Application for a Temporary Restraining Order and Request for Preliminary Injunction. Plaintiffs’ claims against Aya arise from the alleged breach of an employment contract between the parties. A. Statement of Facts1 To fill travel nursing roles, “healthcare facilities utilize intermediary staffing agencies to employ the travelers, negotiate pay rates, and schedule assignments.” ECF No. 15 (“FAC”) at 2, ¶ 1. Aya is a Delaware corporation with its principal place of business in San Diego, California and “contracts with healthcare facilities to staff open positions.” Id. at 4, ¶ 10; 5, ¶ 17. “Aya is offering contracts to travel nurses with a fixed-term assignment at an agreed-upon pay rate.” Id. at 2, ¶ 2. “Aya knows that in order to accept these assignments, many nurses must give up their current employment, move to the location of the facility (oftentimes out-of-state), secure short-term housing, and incur other travel and housing related costs at their own expense.” Id. at 6, ¶ 18. “Aya utilizes form employment agreements for its traveling employees,” but “knows that its agreements are premised on false promises and that it does not intend to pay its travel employees the” promised hourly rate. Id. at 6, ¶ 20. “After the nurse accepts the position and starts the assignment, Aya makes a ‘take-it-or-leave-it’ demand to accept less pay or to be terminated.” Id. “[M]ost nurses have no choice but to continue working the assignment at the lower rate because they have no reasonable alternatives for comparable 1 The majority of the facts set forth herein are taken from Plaintiffs’ Complaint. However, the text of the arbitration agreements at issue is taken directly from those employment: they have already incurred travel expenses, secured short-term housing, and uprooted their lives to accept the assignment.” Id. “Hundreds if not thousands of nurses employed by Aya across the country have reported experiencing mid-contract pay reductions after starting an assignment with Aya, with many reporting that Aya reduced their pay multiple times within the same assignment or slashed their pay by more than 50% or more than originally promised.” Id. at 2, ¶ 3. In addition to this “bait-and-switch” practice, “Aya is underpaying its travel employees for overtime hours worked” in violation of the law. Id. at 3, ¶¶ 4–5. Employees would receive an email (which is copy and pasted into the FAC) that notifies the employee of pay rate changing mid-contract, and attributing the cause to “hospitalizations leveling out and COVID cases decreasing . . . .” Id. at 7, ¶ 22. “[M]any employees whose pay was cut questioned this explanation as they did not work in a COVID unit and the number of COVID cases had no impact on their job responsibilities.” Id. at 7, ¶ 23. The FAC alleges “there is evidence that hospitals did not actually decrease their bill rates, and Aya simply made this up to justify decreasing the hourly pay rates of its employees, thus increasing its own margins.” Id. at 7, ¶ 24. “For example, after receiving a pay reduction, multiple Aya employees reported speaking directly with hospital representatives who confirmed that the hospital never decreased the bill rate for the employee’s assignment.” Id. at 7–8, ¶ 24. However, the FAC further alleges that “[e]ven if a hospital did change the bill rate . . . , nothing in Aya’s contract permits it to pass along those decreases onto their unsuspecting employees.” Id. at 8, ¶ 25. The contractually agreed upon pay rate “was not in any way dependent on the actions of a third party or Aya making a pre-determined margin.” Id. In certain, limited circumstances, “Aya employees have even been able to confirm their bill rate directly with the hospital and were shocked to learn that Aya’s margins were in some instances 65% or higher than what Aya was paying the employee.” Id. at 8, ¶ 26. When employees have learned of said bill rates, “Aya has threatened staff members at hospitals for disclosing it or taken retaliatory actions against the employees for purportedly ‘discussing their pay’ in violation of Aya’s policies.” Id. at 8, ¶ 27. The FAC cites an example where a nurse learned about the rates, convinced Aya to agree to pay her more out of Aya’s margin, and subsequently received a voicemail from an Aya recruiter stating that they could no longer approve that payout because the nurse had shared her pay with other nurses. Id. at 9–10, ¶ 27. The FAC alleges that this conduct of “prohibiting employees from discussing their pay is expressly prohibited by the National Labor Relations Act.” Id. When Aya employees refuse to sign revised employment agreements decreasing their pay, “Aya simply proceeds with unilateral pay reductions.” Id. at 9, ¶ 28. “Aya’s pervasive fraud also enables it to compete effectively—albeit unfairly—in the healthcare staffing marketplace.” Id. at 9, ¶ 29. The FAC alleges that “when Aya must compete with other staffing agencies to fill a travel position, it advertises higher pay packages that are more likely to entice travel employees, knowing that it does not intend to pay that amount after the employees begin the assignment.” Id. “In certain parts of the country, like San Diego, Aya’s reach is becoming so great (through use of exclusive contracts and other means) that if a travel employee refuses to complete an assignment at a reduced rate, the employee will be blacklisted from working at facilities in the region.” Id. at 10, ¶ 30. Plaintiffs are all travel nurses who accepted travel work assignments from Aya. See Id. at 3–4, ¶¶ 6–9. O’Dell, a citizen of Indiana, “accepted a travel assignment from Aya to work at a healthcare facility located in California.” Id. at 3, ¶ 6. Bailey, a citizen of Georgia, “accepted a travel assignment from Aya to work at a healthcare facility located in Virginia.” Id. at 3, ¶ 7. Zimmerman, a citizen of Florida, “accepted a travel assignment from Aya to work at a healthcare facility located in New Jersey.” Id. at 3, ¶ 8. Miller, a citizen of Washington, “accepted a travel assignment from Aya to work at a healthcare facility located in California.” Id. at 4, ¶ 9. Apart from their employment agreement, Aya asked Plaintiffs and other Aya employees to sign a standalone arbitration agreement (the “Arbitration Agreement” or the “Agreement”). Id. at 10, ¶ 32. The Arbitration Agreement states:

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O'Dell v. Aya Healthcare, Inc., (S.D. Cal. 2023).

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