Nichols v. AT&T Inc.

CourtDistrict Court, D. Colorado
DecidedFebruary 10, 2025
Docket1:24-cv-00802
StatusUnknown

This text of Nichols v. AT&T Inc. (Nichols v. AT&T Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Colorado primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Nichols v. AT&T Inc., (D. Colo. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLORADO Judge Nina Y. Wang

Civil Action No. 24-cv-00802-NYW-NRN

TIMOTHY NICHOLS,

Plaintiff, v.

AT&T MOBILITY, LLC,

Defendant.

ORDER

This matter is before the Court on Defendant AT&T Mobility LLC’s Motion to Compel Arbitration and Request for Stay (“Motion to Compel Arbitration” or “Motion”), [Doc. 21, filed June 10, 2024].1 This Court concludes that oral argument would not materially assist in the resolution of this matter. Upon careful review of the Motion, the docket, and applicable case law, the Court respectfully GRANTS the Motion to Compel Arbitration. BACKGROUND This case arises from an in-store phone upgrade that Plaintiff Timothy Nichols (“Plaintiff” or “Mr. Nichols”) initiated through his wireless telecommunications service provider, AT&T Mobility, LLC (“Defendant” or “AT&T”), in September 2022. [Doc. 1 at ¶¶ 22–23, 26, 36]. Mr. Nichols alleges that, upon completion of the upgrade, he was forced to return to the store moments later because his upgraded phone would not place

1 Where the court refers to the filings made in Electronic Case Files (“ECF”) system in this action, it uses the convention [Doc. ___] and uses the page number as assigned by the ECF system. outgoing calls. [Id. at ¶¶ 24–25]. Back in the store, an AT&T employee took Mr. Nichols’s new phone to a back room to “fix[]” an issue with the SIM card. [Id. at ¶ 25]. A “subscriber identity module” or “SIM” card is a small, removable chip that allows a cellphone to communicate with the wireless carrier and identifies the subscriber associated with a

particular cellphone. [Id. at ¶ 14]. SIM cards also help customers retain their cellphone numbers and wireless service when they change mobile devices, because the customer’s SIM card can be transferred to the new cellphone. [Id. at ¶ 15]. Before a SIM card can be changed over to a customer’s new device, the wireless carrier must effectuate the SIM card assignment. [Id. at ¶ 16]. According to Mr. Nichols, his SIM card was not reassigned to his new phone and, instead, was “swapped” or cloned without his knowledge. [Id. at ¶¶ 33, 51]. Mr. Nichols alleges that this “SIM swap” later allowed a third party to drain Mr. Nichols’s cryptocurrency account. [Id. at ¶¶ 27–28]. Mr. Nichols used his new phone to access his cryptocurrency account for the first time at approximately 9:00 AM on

November 9, 2022. [Id. at ¶ 27]. Later that day, an AT&T employee activated Mr. Nichols’s SIM card on a stranger’s telephone to facilitate a cryptocurrency exchange that emptied Mr. Nichols’s cryptocurrency account. [Id. at ¶¶ 33–36]. Ultimately, AT&T confirmed that it had “determined that [Mr. Nichols’s] [confidential proprietary network information] was accessed without authorization” and AT&T had “taken appropriate action with regard to the individual whose credentials were used to access the account.” [Id. at ¶ 38]. Mr. Nichols claims that AT&T’s refusal to help him recover his cryptocurrency or the value thereof has “forced him to seek redress in this Court.” [Doc. 32 at 6]. Plaintiff initiated this action by filing his Complaint on March 21, 2024, asserting four claims against Defendant for violation of the Federal Communications Act (“FCA”), negligence, negligent supervision and training, and negligent hiring. [Doc. 1 at ¶¶ 40– 76].2 AT&T filed the instant Motion to Compel Arbitration on June 10, 2024. [Doc. 21].

In the Motion, AT&T seeks an order compelling Mr. Nichols to arbitrate his claims against it pursuant to an arbitration clause (the “Arbitration Agreement”) contained in the AT&T Consumer Service Agreement (“CSA”). See generally [id.]. AT&T also asks the Court to stay this matter, pending completion of arbitration proceedings, pursuant to section 3 of the Federal Arbitration Act, 9 U.S.C. § 3 (“FAA”). [Id. at 13]. Mr. Nichols received several extensions to his deadline to respond to the Motion to Compel Arbitration. [Doc. 23; Doc. 26]. On July 25, 2024, the Honorable N. Reid Neureiter held a Scheduling Conference in this matter and entered a minute order staying discovery pending determination of the instant Motion. [Doc. 27]. Following a third extension of the deadline to respond to the Motion to Compel Arbitration, [Doc. 30], Mr.

Nichols filed his response on September 20, 2024, [Doc. 32]. AT&T filed its reply on October 3, 2024. [Doc. 33]. The Motion to Compel Arbitration is thus ripe for disposition. LEGAL STANDARD The Federal Arbitration Act provides that agreements to arbitrate disputes “shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract.” 9 U.S.C. § 2. Section 3 of the FAA obligates courts

2 Plaintiff also asserted these same claims against former defendant AT&T Inc. See generally [Doc. 1]. AT&T Inc. moved to dismiss Plaintiff’s claims, [Doc. 20], and the Parties subsequently filed a self-effectuating stipulation of dismissal pursuant to Rule 41(a)(1)(A)(ii) of the Federal Rules of Civil Procedure, [Doc. 28; Doc. 31]. Plaintiff’s claims against AT&T Inc. were dismissed with prejudice as of August 16, 2024. See [Doc. 31]. to stay litigation on matters that the parties have agreed to arbitrate, while section 4 authorizes a federal district court to compel arbitration for a dispute over which it would have jurisdiction. See 9 U.S.C. §§ 3, 4. “By its terms, the [FAA] leaves no place for the exercise of discretion by a district court, but instead mandates that district courts shall

direct the parties to proceed to arbitration on issues as to which an arbitration agreement has been signed.” Dean Witter Reynolds, Inc. v. Byrd, 470 U.S. 213, 218 (1985). But because “arbitration is a matter of contract,” the Court cannot require a party “to submit to arbitration any dispute which he has not agreed so to submit.” Howsam v. Dean Witter Reynolds, Inc., 537 U.S. 79, 84 (2002) (quotation omitted). “A court addressing a motion to compel arbitration . . . must first determine whether there exists an enforceable agreement to arbitrate.” Brayman v. KeyPoint Gov’t Sols., Inc., 83 F.4th 823, 832 (10th Cir. 2023). Then, the court “determines such matters as . . . whether the agreement covers a particular controversy.” Id. (cleaned up); see also Cavlovic v. J.C. Penney Corp., 884 F.3d 1051, 1057 (10th Cir. 2018) (after first finding a valid agreement

to arbitrate, the second step requires a court to determine whether the allegations in the complaint are within the scope of the arbitration provision). The party seeking to compel arbitration bears the burden of establishing that the matter at issue is subject to arbitration. See Hancock v. Am. Tel. & Tel. Co., Inc., 701 F.3d 1248, 1261 (10th Cir. 2012). ANALYSIS In support of its Motion to Compel Arbitration, AT&T argues that (1) the Arbitration Agreement constitutes a valid and enforceable arbitration agreement; (2) the CSA’s broad arbitration clause is entitled to a presumption of arbitrability; and (3) each of Plaintiff’s claims falls within the scope of the Arbitration Agreement. See generally [Doc. 21]. Mr.

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