Moore v. Apple Inc.

309 F.R.D. 532, 2015 U.S. Dist. LEXIS 102849, 2015 WL 4638293
CourtDistrict Court, N.D. California
DecidedAugust 4, 2015
DocketCase NO.14-CV-02269-LHK
StatusPublished
Cited by12 cases

This text of 309 F.R.D. 532 (Moore v. Apple Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Moore v. Apple Inc., 309 F.R.D. 532, 2015 U.S. Dist. LEXIS 102849, 2015 WL 4638293 (N.D. Cal. 2015).

Opinion

ORDER DENYING MOTION FOR CLASS CERTIFICATION

LUCY H. KOH, District Judge

Before the Court is Plaintiff Adrienne Moore’s motion for class certification. ECF No. 57. Having considered the submissions of the parties, the relevant law, and the record in this case, the Court hereby DENIES Plaintiffs motion for class certification.

I. BACKGROUND

A. Factual Allegations

Defendant Apple, Inc., a California corporation headquartered in Cupertino, California is “one of the world’s largest and most popular maker of ... wireless devices, such as the various versions of the iPhone and iPad.” Compl. ¶ 6. Apple’s wireless devices work on Apple’s software operating system, commonly known as “iOS.” Id. Apple released iOS 5 in October 2011 and introduced its “iMessage service and Messages client application” as part of iOS 5. Id. Plaintiff Adrienne Moore is a resident of California. Id. ¶ 5. In March 2011, Plaintiff purchased an iPhone 4. See Declaration of Jeffrey Kohl-man in support of Apple’s Motion to Dismiss, ECF No. 18; Compl. ¶5. Plaintiff subscribed to Verizon Wireless for her wireless service needs. Compl. ¶ 5. At some point after iOS 5’s release in October 2011, but before April 16, 2014, Plaintiff updated her iPhone 4 to iOS 5, which included iMessage and Messages. Id. After updating her iOS, Plaintiffs iPhone 4 “began using by default the iMessage service to route text messages from and to her through Apple’s Messages application” when the messages involved other Apple devices running iOS 5 or later. Id. On or about April 16, 2014, Plaintiff replaced her iPhone 4 with a Samsung Galaxy S5. Id. As a result of that switch, Plaintiff alleges that she has failed to receive “countless” text messages sent to her from Apple device users. Id.

Plaintiff alleges that Apple failed to disclose that use of iMessage and Messages would result in undelivered messages if an iPhone user switched to a non-Apple device. More specifically, Plaintiff alleges that Apple [536]*536knowingly omitted material information about the Messages application’s inability to detect when a former Messages user switches to a non-Apple device, resulting in undelivered text messages. Apple’s actions allegedly tortiously interfered with Plaintiffs contract with Verizon Wireless because Plaintiff was entitled to send and receive text messages under her wireless service contract and Apple’s actions deprived her of the benefit of receiving text messages from Apple device users.

1. Text Messages, ¡Message, and Messages

Text messaging, or “texting,” is the act of sending or receiving “brief, electronic message[s] between two or more mobile phones, or fixed or portable devices over a phone network.” Compl. ¶ 7. Text messaging is the “most widely used mobile data service.” Id. Texting originally only referred to messages sent using the Short Messages Service (“SMS”), but now also encompasses messages containing media such as pictures, videos, and sounds (“MMS”). Id. When using SMS to send a text message, the message is transmitted in SMS form to an “SMS Center,” where it is then routed to a transmission tower operated by the service network. Id. The transmission tower then sends the message to the recipient’s wireless device through the device’s control channel. Id. Once a message is received, the device notifies the recipient of receipt. Id. This process is the same for MMS messages. Id. In light of text messaging’s popularity with users, the major cellular service networks, including Verizon Wireless, provide their users with the ability to send and receive text messages in this fashion. Id. ¶¶ 9-10.

Apple wireless devices are capable of sending SMS and MMS messages as described above, but Apple also provides ¡Message, a “messenger service,” that uses data networks such as Wi-Fi, 2G, 3G, and LTE networks to send text messages, pictures, video, audio, documents, contact information, and group messages to other Apple devices with the Messages application. Id. ¶ 5. Rather than incurring an SMS charge to send a text message, ¡Message text messages are “treated as ... additional data transferís].” Id. ¶ 12. An Apple device user with iOS 5 or higher sending a text message to another Apple device equipped with iOS 5 or higher will automatically use Apple’s Messages application to send text and media ¡Messages rather than using SMS. Id. ¶ 11.

2. Plaintiffs Experiences

On or about April 16, 2014, Plaintiff replaced her iPhone 4 with a Samsung Galaxy S5. Id. Plaintiff retained her same cellular telephone number and continued to subscribe to Verizon Wireless. Id. The non-Apple device did not have Messages and could not send or receive ¡Messages. Id. ¶¶ 13-16. “Shortly after” Plaintiff switched to the Samsung device, Plaintiff noticed she was not receiving text messages she expected to receive from users of Apple devices. Id. ¶ 18. After this initial discovery, Plaintiff contacted her service provider, Verizon Wireless, which informed her that she needed to “turn off’ Messages on her old iPhone. Id. ¶ 19. After doing so, Plaintiff began to receive text messages from some Apple device users, but not from others. Id. Plaintiff again contacted Verizon Wireless and was told that this “had been an issue when people switch from an Apple ... device to a non-Apple phone,” and after attempting additional trouble shooting, Plaintiff was referred to Apple for further assistance. Id. ¶ 20.

Plaintiff alleges that the Apple representative informed her that some Apple device users might not be using the latest iOS, which would result in Plaintiff not receiving their text messages. Id. ¶21. The Apple representative then suggested that Plaintiff have the text message senders update to the latest iOS, delete and then re-add Plaintiff as a contact, or start a new text message “conversation” between Plaintiff and the Apple user. Id. Plaintiff attempted some of these proposals, but they were unsuccessful. Id. ¶ 22. Plaintiff also contends these solutions do not address the threshold issue that Plaintiff is unable to discern which of her contacts are using Messages to contact her because she is not receiving their messages. Id.

Plaintiff is not the only former Apple device user to encounter the problem of unde[537]*537livered text messages. Id. ¶¶ 24-25. “[C]ountless” former Apple device users have not received messages sent by Apple device users. Id. Plaintiff cites a Business Insider article discussing an Apple employee’s apparent admission that “ ‘a lot’ of users have this problem: If you switch from an iPhone to an Android, iMessage won’t deliver texts from iPhone users to your new Android phone.” Id. ¶26; Compl. Exh. 1. Plaintiff further alleges that Apple’s Help Page on its website provides misleading information regarding how to prevent the “undelivered messages” problem. Compl. ¶ 27. The Help Page instructs users to turn off iMessage on their old iPhones because “[i]f you don’t, other iOS devices might continue to try to send you messages using iMessage, instead of using SMS or MMS, for up to 45 days.” Compl. Exh. 2. Despite following this instruction, Plaintiff continued to not receive messages from Apple users. Compl. ¶27.

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Cite This Page — Counsel Stack

Bluebook (online)
309 F.R.D. 532, 2015 U.S. Dist. LEXIS 102849, 2015 WL 4638293, Counsel Stack Legal Research, https://law.counselstack.com/opinion/moore-v-apple-inc-cand-2015.