M.G. v. Therapymatch, Inc.

District Court, N.D. California·Decided September 16, 2024·No. 3:23-cv-04422·Unknown

Opinion

M.G., Case No. 23-cv-04422-AMO

Plaintiff, ORDER GRANTING IN PART AND v. DENYING IN PART MOTION TO DISMISS Re: Dkt. No. 20 Defendant.

This is a data privacy lawsuit. Therapymatch, Inc.’s motion to dismiss was heard before this Court on April 18, 2024. Having read the papers filed by the parties and carefully considered their arguments therein and those made at the hearing, together with the relevant legal authority, the Court hereby GRANTS in part and DENIES in part the motion for the following reasons. A. Factual Background Defendant Therapymatch, Inc. d/b/a Headway (“Headway”) is a private company that has an online platform to provide users with access to mental health providers. First Amended Complaint (“FAC”) (ECF 17) ¶ 2.1 The website allows users to search Headway’s clinician database based on specified preferences regarding language, race, ethnicity, gender, and more. FAC ¶ 32. Headway embeds Google Analytics code on its website, which allows Google to intercept and collect Headway website users’ protected mental health information. FAC ¶ 4. Headway does not disclose that medical information is being shared with Google to improve

1 The Court accepts Plaintiff’s allegations in the complaint as true and construes the pleadings in Google’s analytics services, software, and algorithms. FAC ¶¶ 104-05. Google analytics:

(1) simultaneously communicates information to an external server as a user navigates a website; (2) tracks users across devices, meaning that a user’s actions on multiple devices all will be included in the information stored regarding that user; (3) is not easily disabled by users; and/or (4) creates a record of all of the information that users provide to and/or receive from the website. FAC ¶ 45. Google Analytics offers website owners an opt-in Internet Protocol (IP) anonymization feature, however Headway did not enable this feature. FAC ¶ 37. In Headway’s Privacy Policy linked at the bottom of its web page, Headway states that it will share personal information only “with insurance companies or clearinghouses for claims purposes, with other health care providers for treatment or care coordination purposes, or with business partners” to assist Headway in offering its services. FAC ¶ 39. Plaintiff M.G.2 began using Headway’s online platform to search for a mental health professional in May 2023. FAC ¶ 9. M.G. provided personal information on the website, including his name, address, cellular phone number, health insurance provider, group identification number, and employer. FAC ¶ 10. He also specified that he was looking for therapy related to two specific, unidentified, mental health conditions. FAC ¶ 10. Google intercepted M.G.’s communications with Headway, including the mental health conditions he searched, the treatment he was seeking, provider preferences, and appointment details. FAC ¶ 11. Google used M.G. and other class member’s information to provide analytics services to Headway and to improve its own software and algorithms, as well as provide marketing services and offerings. FAC ¶ 13. B. Procedural Background M.G. filed a putative class action complaint on July 6, 2023, in the Superior Court of California, County of Alameda. ECF 1-1. Headway timely removed the action to federal court on 2 The Court notes that Plaintiff has not moved to proceed under a pseudonym. If Plaintiff wishes to proceed anonymously or under a pseudonym, he must so move the Court. See Does I thru August 25, 2023, under the Class Action Fairness Act. ECF 1 ¶¶ 3-10. M.G. filed the First Amended Complaint (FAC), the operative complaint, on October 3, 2023, alleging six causes of action: (1) violation of the Confidentiality of Medical Information Act (“CMIA”), Cal. Civ. Code §§ 56.06, 56.101, 56.10; (2) aiding and abetting violation of the CMIA, Cal. Civ. Code § 56.36; (3) aiding and abetting unlawful interception under the California Invasion of Privacy Act (“CIPA”) Cal. Pen. Code § 631, (4) unlawful recording of and eavesdropping upon confidential information under CIPA, Cal. Pen. Code § 632, (5) invasion of privacy, Cal. Const. Art. 1 § 1, and (6) violation of the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code §§ 1798.100(e), 1798.81.5(b). FAC ¶¶ 73-140. On November 2, 2023, Headway filed the instant motion seeking to dismiss the complaint for failure to state a claim. “Mot.” (ECF 20). Under Rule 12(b)(6) of the Federal Rules of Civil Procedure, a complaint may be dismissed for failure to state a claim for which relief may be granted. Fed. R. Civ. P. 12(b)(6). Rule 12(b)(6) requires dismissal when a complaint lacks either a “cognizable legal theory” or “sufficient facts alleged” under such a theory. Godecke v. Kinetic Concepts, Inc., 937 F.3d 1201, 1208 (9th Cir. 2019) (citation omitted). Whether a complaint contains sufficient factual allegations depends on whether it pleads enough facts to “state a claim to relief that is plausible on its face.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (quoting Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007)). A claim is plausible “when the plaintiff pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Id. at 678. When evaluating a motion to dismiss, the court “accept[s] factual allegations in the complaint as true and construe[s] the pleadings in the light most favorable to the nonmoving party.” Manzarek, 519 F.3d 1025, 1031 (9th Cir. 2008). However, “allegations in a complaint . . . may not simply recite the elements of a cause of action [and] must contain sufficient allegations of underlying facts to give fair notice and to enable the opposing party to defend itself effectively.” Levitt v. Yelp! Inc., 765 F.3d 1123, 1135 (9th Cir. 2014) (citations omitted). The Court may sufficient facts alleged under a cognizable legal claim.” Hinds Invs., L.P. v. Angioli, 654 F.3d 846, 850 (9th Cir. 2011). Headway moves to dismiss the complaint in its entirety. The Court addresses Headway’s challenge to each claim in the order raised in the briefing. A. Confidentiality of Medical Information Act Claims M.G. alleges that Headway violated three separate sections of the California Confidentiality of Medical Information Act (“CMIA”), Cal. Civ. §§ 56.10, 56.06, and 56.101. Section 56.06 defines “provider of health care,” while Section 56.10 dictates, in pertinent part, that a provider of health care “shall not disclose medical information regarding a patient . . . without first obtaining an authorization . . . [.]” Section 56.101 states, in relevant part, that “[a]ny provider of health care . . . who negligently creates, maintains, preserves, stores, abandons, destroys, or disposes of medical information shall be subject to the remedies and penalties . . . [.]” Cal. Civ. Code § 56.101. Headway argues that the CMIA claims must be dismissed because M.G. fails to allege that any medical information or records were transmitted to Google or that an

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M.G. v. Therapymatch, Inc., (N.D. Cal. 2024).

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