McPhail v. First Command Financial Planning, Inc.

247 F.R.D. 598, 2007 U.S. Dist. LEXIS 54875, 2007 WL 2207761
CourtDistrict Court, S.D. California
DecidedJuly 30, 2007
DocketNo. 05CV179 IEG (JMA)
StatusPublished
Cited by7 cases

This text of 247 F.R.D. 598 (McPhail v. First Command Financial Planning, Inc.) is published on Counsel Stack Legal Research, covering District Court, S.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
McPhail v. First Command Financial Planning, Inc., 247 F.R.D. 598, 2007 U.S. Dist. LEXIS 54875, 2007 WL 2207761 (S.D. Cal. 2007).

Opinion

ORDER (1) GRANTING IN PART PLAINTIFFS’ MOTION FOR CLASS CERTIFICATION, (2) GRANTING IN PART, DENYING IN PART DEFENDANTS’ MOTION TO STRIKE THE BULLARD REPORT, and (3) DENYING ALL DEFENDANTS’ REMAINING MOTIONS TO STRIKE

IRMA E. GONZALEZ, Chief Judge.

Presently before the Court is plaintiffs’ motion for class certification. (Doc. No. 148.) Aso presently before the Court are defendants’ motions to strike (1) the Bullard Report, (2) references in the consolidated second amended complaint (“CSAC”) to a January 2000 letter from the National Association of Securities Dealers (“NASD”), (3) class allegations against First Command Financial Services, Inc. (“the parent corporation”) and Smith and Crump (taken together, “individual defendants”), and (4) portions of the proposed class definition. (Doc. No. 164.) For the reasons stated below, the Court grants the motion for class certification but modifies the definition of the class. The Court grants in part the motion to strike the Bullard Report. The Court denies the other motions to strike.

BACKGROUND

A. Factual History

First Command Financial Planning, Inc. (“First Command”) has over 297,000 customers in the United States military, including 40% of the current active-duty general officers, one third of the commissioned officers, and 16% of the non-commissioned officers. (Pis. Memo. ISO Motion for Class Certification, at 4; CSAC ¶ 7.) Of the approximately $10.1 billion that First Command customers invested in mutual funds since 1970, about 70% of that business consisted of the sale of systematic investment plans (“SIPs”) (CSAC ¶20.) First Command sold five different SIPs, and each plan then made a purchase from one of five different mutual funds. (Id.) Prior to the events giving rise to this litigation, First Command was the “dominant retailer” of SIPs. (H.R.Rep. No. 109-40, at 5 (2005)). Of the more than seven trillion dollars invested in the entire mutual fund mar[602]*602ket, SIPs accounted for only eleven billion dollars, 90% of which was held by military personnel. (Id.)

As explained by the Securities and Exchange Commission (“SEC”), in a First Command SIP:

the investor is to pay 180 fixed monthly installments (15 years), which may be extended to 300 payments (25 years) at the investor’s option with no additional sales charge. First Command customers pay a front-end sales load equal to 50% of the first 12 payments, but thereafter pay no additional front-end sales load for the life of the plan.

(Pis. Notice of Lodgment (“NOL”), Exhibit 2 ¶ 5.) For example, if a First Command customer paid $100 per month for the first twelve investments (total contribution of $1,200), only $600 was actually invested in the purchase of mutual fund shares.1 The other $600 was a sales charge, 92.4% of which was paid to First Command. (NOL, Exhibit 3, at 6.) Furthermore, if a First Command customer later increased the investment amount, the 50% sales charge would apply for one year to the increased amount. (NOL, Exhibit 4, at 57, & Exhibit 36, at 180-81.)

After an investor made the first twelve payments, the effective sales load decreased with each payment. The sales load was 3.3% if the investor made all 180 payments, and eventually decreased to 2% if the investor makes 300 payments. (NOL, Exhibit 2 ¶ 6.) If the investor stopped making payments along the way, however, the effective sales load would be higher. Potentially, the load would exceed the 8.5% maximum allowable front-end load commission for conventional load funds2 and/or the 5.75% industry standard for sales loads. (Bullard Decía., Exhibit 1 ¶ 10.)

To sell SIPs, First Command relied on the “affinity marketing” strategy. A majority of First Command’s sales representatives are former military professionals. (NOL, Exhibit 19.) Based on the similarity of backgrounds, these representatives engendered the trust of potential First Command customers. (See, e.g., McPhail Depo., at 40:22-41:1.) Affinity marketing was particularly effective in the military context because of officers’ training to rely on the honesty and integrity of fellow officers. (Consolidated SAC ¶ 7.)

Furthermore, First Command trained its sales force to deliver a “homogenized” presentation that gave prospective SIP customers the “same story,” regardless of the agent. (NOL, Exhibit 26.) Specifically, First Command directed its sales representatives to memorize the “track,” i.e., a script of a conversation with a hypothetical military couple. (NOL, Exhibit 28, at 041967, & Exhibit 30, at 29:14-30:3.) For example, John Ball, the agent who sold a SIP to plaintiff Michael McPhail, had to memorize “[njearly a hundred percent” of the track before First Command allowed Ball to make sales presentations to potential customers. (NOL, Exhibit 31, at 77:9.) Because the sales representatives memorized the tracks so well, customers such as plaintiff Robert Kimnach received “the exact same responses” to questions they posed to sales representatives in different cities. (NOL, Exhibit 33, at 115:11-17.) According to First Command’s then-CEO, however, sales representatives were “[absolutely not” required to adhere verbatim to the track during a sales meeting because “[i]t would be impractical to do so.” (Kelley Decía., Exhibit J, at 413:18-19.)

First Command’s “track,” together with the accompanying charts and graphs, contained misleading statements and omissions3 that triggered SEC cease-and-desist proceedings and a NASD investigation into alleged rule violations.4 (NOL, Exhibits 2-3.) For example, First Command represented [603]*603the 50% front-end sales load would discipline investors to stay committed to the SIP by making at least 180 payments. (NOL, Exhibit 2 ¶ 25, & Exhibit 3, at 8-9.) However, this statement was inaccurate in light of data that only 43% of First Command customers purchasing between 1980 and 1987 actually completed their SIPs by 2004.5 (Id.) Furthermore, among the remaining plans, some plans were “dormant” because customers had not contributed for an entire year. (Bullard Decía., Exhibit 1 ¶ 20.) First Command also failed to inform investors about the earnings they lost by paying such high front-end sales loads. (NOL, Exhibit 2 ¶ 20, & Exhibit 3, at 9.) Because the sales charges were not invested from the beginning, SIP holders did not make as much money over time. (Id.)

First Command sales personnel further misrepresented the nature of investment alternatives. They claimed that no-load mutual funds were popular among speculators and that load funds were typically restricted to large, private accounts. (NOL, Exhibit 2 ¶¶ 19, 21, & Exhibit 3, at 9-10.) They claimed that no-load funds had some of the highest-long term costs when, in fact, no-load funds have substantially lower costs. (NOL, Exhibit 2 ¶21, & Exhibit 3, at 10.) Some load funds allow contributions as small as $50/month. (Id.) Despite representing that no-load funds were for speculators, defendants failed to inform customers of the Thrift Savings Plan (“TSP”), a federal government retirement savings plan offering investments in five no-load funds. (NOL, Exhibit 3, at 4 & n. 6.)

First Command further exaggerated the extent to which customers could obtain the benefits of “dollar cost averaging”6 only through a SIP.

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Bluebook (online)
247 F.R.D. 598, 2007 U.S. Dist. LEXIS 54875, 2007 WL 2207761, Counsel Stack Legal Research, https://law.counselstack.com/opinion/mcphail-v-first-command-financial-planning-inc-casd-2007.