Lewis v. American Express Company

District Court, D. Arizona·Decided July 11, 2025·No. 2:24-cv-03370·Unknown

Opinion

1 WO 2 3 4 5

9 Sophia Lewis, No. CV-24-03370-PHX-DWL

10 Plaintiff, ORDER

11 v.

12 American Express Company,

13 Defendant. 14 15 Between December 2019 and August 2020, Plaintiff Sophia Lewis (“Lewis”) filed 16 two administrative complaints with the United States Department of Labor, Occupational 17 Safety and Health Administration (“OSHA”) against her employer, American Express 18 Company (“Amex”), alleging whistleblower discrimination. Over four years later, on 19 November 26, 2024, while the resulting administrative proceedings were still ongoing, 20 Lewis filed this de novo action under the “kick-out” provision of the Sarbanes-Oxley Act 21 of 2002 (“Sarbanes-Oxley” or “SOX”) alleging the same whistleblower claims. 22 Now pending before the Court is Amex’s motion to dismiss those claims as untimely 23 pursuant to the four-year statute of limitations provided in 28 U.S.C. § 1658(a). For the 24 reasons that follow, Amex’s motion is denied. 26 I. Factual Allegations 27 The following facts, presumed true, are derived from the Complaint (Doc. 1) and 28 the documents as to which the Court has already taken judicial notice (Doc. 22). 1 In 2014, Lewis was hired by Amex as “a Business Consultant in the credit card 2 division’s CAG MMS unit in Phoenix, Arizona.” (Doc. 1 ¶ 14.) 3 In 2017, Lewis “was promoted to Senior Manager in MMS, supervising one of two 4 MMS-focused teams consisting of ten Business Consultants.” (Id. ¶ 15.) That same year, 5 Lewis’s team received awards for “Top Team Activation” and “Highest Team Spend,” and 6 in 2018, Lewis received the “Tribute Award based on her team’s nomination.” (Id. ¶ 16.) 7 Between 2014 and 2018, Lewis received the performance rating of “outperforming,” and 8 in 2018 Lewis received the highest rating “of “role model.” (Id. ¶ 17.) 9 Starting in 2018, Lewis began to make certain disclosures detailing alleged 10 company misconduct. (Id. ¶¶ 23-55.) For example, “[i]n early 2018, [Lewis] learned from 11 her team and company colleagues that CAG salespeople on another team [led by Senior 12 Manager Wiley King] were receiving large commissions for opening MMS business card 13 accounts for companies with less than $4 million in revenues, in violation of strict company 14 requirements,” and Lewis “reported [that] misconduct to AmEx management, including 15 Director Maryam Biglou-Enders.” (Id.¶¶ 24-26.) “Due at least in part to [Lewis’s] 16 disclosures and the subsequent investigation, [Amex] changed its formula for awarding 17 commissions to MMS teams, ostensibly to discourage further gaming of the compensation 18 system.” (Id. ¶ 27.) Nevertheless, “Amex took no disciplinary action against King,” 19 “promoted [him] to Director while the misconduct investigation was still underway,” and 20 “[t]he fraudulent practices continued.” (Id. ¶¶ 28-29.) 21 On June 7, 2019, Lewis met with Amex’s “General Counsel Office staff, Senior 22 Counsel Shawn Hynes and disclosed that King was continuing to condone wrongful sales 23 practices generating large commissions for his team” and “warned Hynes that she feared 24 discrimination or retaliation from King for reporting his misconduct.” (Id. ¶ 30.) 25 On June 12, 2019, Lewis “told Hynes and GCO paralegal Judith Devieux that she 26 had reported her concerns about King as well as previous retaliation previously to HR’s 27 Michelle Lloyd and Jeanne Stout.” (Id. ¶ 31.) 28 On June 26, 2019, Lewis reiterated her concerns about retaliation for her disclosures 1 and “also disclosed a conflict of interest in that King’s brother-in law also worked in the 2 Middle Market segment where King was now director,” in violation of Amex’s policy 3 against family members working under other family members. (Id. ¶ 32.) 4 On September 7, 2019, Lewis “sent an email to [Amex] attorney Hynes and HR 5 Stephanie Howard, who reported to Stout, stating that she was reaching out to file a formal 6 complaint of harassment, targeting, and bullying by King, stating: ‘Ever since I advised 7 HR of [King’s] illegal practices for financial gain and now that he has become my direct 8 leader, he has made it his mission to harass and target me.’” (Id. ¶ 34.) 9 On September 26, 2019, Lewis “filed a detailed complaint through [Amex’s] ethics 10 hotline, EthicsPoint, documenting the ongoing sales practice violations, discrimination and 11 retaliation.” (Id. ¶ 35.) 12 On October 16, 2019, Lewis “met with Julie D. Tomich, CAG Senior Vice President 13 and General Manager, to disclose the continuing deceptive practices causing AmEx to 14 improperly pay commissions to salespeople who opened MMS accounts without required 15 revenue verification documentation for businesses below the $4 million threshold.” (Id. 16 ¶ 38.) The next day, on October 17, 2019, Lewis “provided detailed information 17 identifying twelve recently opened problematic MMS accounts.” (Id. ¶ 39.) 18 On October 30, 2019, Lewis “sent a follow-up email to Tomich and four other 19 managers identifying fourteen additional problematic accounts.” (Id. ¶ 40.) 20 On November 1, 2019, Lewis received confirmation that “her concerns had been 21 referred to [Amex’s] Internal Auditing Group (IAG) for review.” (Id. ¶ 44.) 22 On December 10, 2019, Lewis “filed an OSHA complaint regarding her protected 23 disclosures described above and reporting her discrimination and retaliation concerns.” 24 (Id. ¶ 48.) In support of this complaint, “[t]o preserve evidence of the fraudulent practices 25 and management’s knowledge of them, to protect the integrity of the information, as well 26 as secure evidence to provide to federal regulators, [Lewis] forwarded key emails 27 [documenting Amex’s misconduct] to her personal account.” (Id. ¶ 50.) 28 “After [Lewis] began making protected disclosures in 2018 and continuing through 1 2020, AmEx subjected her to increasingly severe adverse actions.” (Id. ¶ 56.) Such actions 2 included denying her a promotion, suspending her for forwarding company emails to her 3 personal account, giving her “the lowest possible annual leadership rating (L4) for 2019, 4 despite her receiving the highest possible rating (L1) the year before,” and terminating her 5 employment on August 20, 2020. (Id. ¶¶ 57-62.) 6 II. Procedural History 7 On December 10, 2019, Lewis filed her first complaint (“First Administrative 8 Complaint”) with OSHA. (Id. ¶¶ 4, 48.) In it, Lewis alleged that “[o]n or about June 20, 9 2019, Ms. Lewis was denied a promotion and on or about November 12, 2019, she was 10 disciplined in retaliation for her complaints about employees submitting applications for 11 corporate credit card accounts for customers that did not meet qualifications and using false 12 signatures and false financial information on corporate credit card applications. Ms. Lewis 13 also contends that she has been subjected to harassment and intimidation because of her 14 complaints.” (Id. ¶ 48.) 15 On August 13, 2020, OSHA dismissed the First Administrative Complaint. (Id. 16 ¶ 4.)1 As part of its dismissal, OSHA stated that “Respondent and Complainant have 30 17 days from the receipt of these Findings to file objections and to request a hearing before an 18 Administrative Law Judge (ALJ). If no objections are filed, these Findings will become 19 final and not subject to court review.” (Doc. 11-1 at 2.) Neither party filed objections or 20 requested a hearing within this 30-day period. 21 On August 24, 2020, Lewis filed her second complaint (“Second Administrative 22 Complaint”), alleging that Amex terminated her employment in retaliation for the 23 substance of her allegations in the First Administrative Complaint. (Id. at 24.) 24 On January 26, 2023, OSHA dismissed the Second Administrative Complaint. 25 (Doc. 11-1 at 26-27.) OSHA again informed the parties that they had 30 days in which to 26 file objections and to request a hearing before an ALJ.

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