Lewis v. American Express Company

District Court, D. Arizona·Decided July 11, 2025·No. 2:24-cv-03370·Unknown

Opinion

WO

Sophia Lewis, No. CV-24-03370-PHX-DWL

Plaintiff, ORDER

v.

American Express Company,

Defendant. Between December 2019 and August 2020, Plaintiff Sophia Lewis (“Lewis”) filed two administrative complaints with the United States Department of Labor, Occupational Safety and Health Administration (“OSHA”) against her employer, American Express Company (“Amex”), alleging whistleblower discrimination. Over four years later, on November 26, 2024, while the resulting administrative proceedings were still ongoing, Lewis filed this de novo action under the “kick-out” provision of the Sarbanes-Oxley Act of 2002 (“Sarbanes-Oxley” or “SOX”) alleging the same whistleblower claims. Now pending before the Court is Amex’s motion to dismiss those claims as untimely pursuant to the four-year statute of limitations provided in 28 U.S.C. § 1658(a). For the reasons that follow, Amex’s motion is denied. I. Factual Allegations The following facts, presumed true, are derived from the Complaint (Doc. 1) and the documents as to which the Court has already taken judicial notice (Doc. 22). In 2014, Lewis was hired by Amex as “a Business Consultant in the credit card division’s CAG MMS unit in Phoenix, Arizona.” (Doc. 1 ¶ 14.) In 2017, Lewis “was promoted to Senior Manager in MMS, supervising one of two MMS-focused teams consisting of ten Business Consultants.” (Id. ¶ 15.) That same year, Lewis’s team received awards for “Top Team Activation” and “Highest Team Spend,” and in 2018, Lewis received the “Tribute Award based on her team’s nomination.” (Id. ¶ 16.) Between 2014 and 2018, Lewis received the performance rating of “outperforming,” and in 2018 Lewis received the highest rating “of “role model.” (Id. ¶ 17.) Starting in 2018, Lewis began to make certain disclosures detailing alleged company misconduct. (Id. ¶¶ 23-55.) For example, “[i]n early 2018, [Lewis] learned from her team and company colleagues that CAG salespeople on another team [led by Senior Manager Wiley King] were receiving large commissions for opening MMS business card accounts for companies with less than $4 million in revenues, in violation of strict company requirements,” and Lewis “reported [that] misconduct to AmEx management, including Director Maryam Biglou-Enders.” (Id.¶¶ 24-26.) “Due at least in part to [Lewis’s] disclosures and the subsequent investigation, [Amex] changed its formula for awarding commissions to MMS teams, ostensibly to discourage further gaming of the compensation system.” (Id. ¶ 27.) Nevertheless, “Amex took no disciplinary action against King,” “promoted [him] to Director while the misconduct investigation was still underway,” and “[t]he fraudulent practices continued.” (Id. ¶¶ 28-29.) On June 7, 2019, Lewis met with Amex’s “General Counsel Office staff, Senior Counsel Shawn Hynes and disclosed that King was continuing to condone wrongful sales practices generating large commissions for his team” and “warned Hynes that she feared discrimination or retaliation from King for reporting his misconduct.” (Id. ¶ 30.) On June 12, 2019, Lewis “told Hynes and GCO paralegal Judith Devieux that she had reported her concerns about King as well as previous retaliation previously to HR’s Michelle Lloyd and Jeanne Stout.” (Id. ¶ 31.) On June 26, 2019, Lewis reiterated her concerns about retaliation for her disclosures and “also disclosed a conflict of interest in that King’s brother-in law also worked in the Middle Market segment where King was now director,” in violation of Amex’s policy against family members working under other family members. (Id. ¶ 32.) On September 7, 2019, Lewis “sent an email to [Amex] attorney Hynes and HR Stephanie Howard, who reported to Stout, stating that she was reaching out to file a formal complaint of harassment, targeting, and bullying by King, stating: ‘Ever since I advised HR of [King’s] illegal practices for financial gain and now that he has become my direct leader, he has made it his mission to harass and target me.’” (Id. ¶ 34.) On September 26, 2019, Lewis “filed a detailed complaint through [Amex’s] ethics hotline, EthicsPoint, documenting the ongoing sales practice violations, discrimination and retaliation.” (Id. ¶ 35.) On October 16, 2019, Lewis “met with Julie D. Tomich, CAG Senior Vice President and General Manager, to disclose the continuing deceptive practices causing AmEx to improperly pay commissions to salespeople who opened MMS accounts without required revenue verification documentation for businesses below the $4 million threshold.” (Id. ¶ 38.) The next day, on October 17, 2019, Lewis “provided detailed information identifying twelve recently opened problematic MMS accounts.” (Id. ¶ 39.) On October 30, 2019, Lewis “sent a follow-up email to Tomich and four other managers identifying fourteen additional problematic accounts.” (Id. ¶ 40.) On November 1, 2019, Lewis received confirmation that “her concerns had been referred to [Amex’s] Internal Auditing Group (IAG) for review.” (Id. ¶ 44.) On December 10, 2019, Lewis “filed an OSHA complaint regarding her protected disclosures described above and reporting her discrimination and retaliation concerns.” (Id. ¶ 48.) In support of this complaint, “[t]o preserve evidence of the fraudulent practices and management’s knowledge of them, to protect the integrity of the information, as well as secure evidence to provide to federal regulators, [Lewis] forwarded key emails [documenting Amex’s misconduct] to her personal account.” (Id. ¶ 50.) “After [Lewis] began making protected disclosures in 2018 and continuing through 2020, AmEx subjected her to increasingly severe adverse actions.” (Id. ¶ 56.) Such actions included denying her a promotion, suspending her for forwarding company emails to her personal account, giving her “the lowest possible annual leadership rating (L4) for 2019, despite her receiving the highest possible rating (L1) the year before,” and terminating her employment on August 20, 2020. (Id. ¶¶ 57-62.) II. Procedural History On December 10, 2019, Lewis filed her first complaint (“First Administrative Complaint”) with OSHA. (Id. ¶¶ 4, 48.) In it, Lewis alleged that “[o]n or about June 20, 2019, Ms. Lewis was denied a promotion and on or about November 12, 2019, she was disciplined in retaliation for her complaints about employees submitting applications for corporate credit card accounts for customers that did not meet qualifications and using false signatures and false financial information on corporate credit card applications. Ms. Lewis also contends that she has been subjected to harassment and intimidation because of her complaints.” (Id. ¶ 48.) On August 13, 2020, OSHA dismissed the First Administrative Complaint. (Id. ¶ 4.)1 As part of its dismissal, OSHA stated that “Respondent and Complainant have 30 days from the receipt of these Findings to file objections and to request a hearing before an Administrative Law Judge (ALJ). If no objections are filed, these Findings will become final and not subject to court review.” (Doc. 11-1 at 2.) Neither party filed objections or requested a hearing within this 30-day period. On August 24, 2020, Lewis filed her second complaint (“Second Administrative Complaint”), alleging that Amex terminated her employment in retaliation for the substance of her allegations in the First Administrative Complaint. (Id. at 24.) On January 26, 2023, OSHA dismissed the Second Administrative Complaint. (Doc. 11-1 at 26-27.) OSHA again informed the parties that they had 30 days in which to file objections and to request a hearing before an ALJ. (Id. at 27.) 1 Lewis clarifies that OSHA dismissed her First Administrative Complaint “at the request of Complainant, who asked OSHA to terminate its investigation and issue a determination so she could proceed to a hearing before the ALJ.” (Doc. 1 ¶ 4.) On February 10, 2023, Lewis filed

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