Kinda v. Carpenter

247 Cal. App. 4th 1268, 203 Cal. Rptr. 3d 183, 2016 Cal. App. LEXIS 449
CourtCalifornia Court of Appeal
DecidedJune 6, 2016
DocketH040316
StatusPublished
Cited by33 cases

This text of 247 Cal. App. 4th 1268 (Kinda v. Carpenter) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Kinda v. Carpenter, 247 Cal. App. 4th 1268, 203 Cal. Rptr. 3d 183, 2016 Cal. App. LEXIS 449 (Cal. Ct. App. 2016).

Opinion

Opinion

GROVER, J.

Commercial tenants Artisan Fine Oriental Rug Care, Inc. (Artisan), and its owners Margaret L. Kinda and Aaron Kinda (plaintiffs) sought a temporary restraining order and preliminary injunction against their landlord Scott Carpenter (defendant). The dispute centered on plaintiffs’ tenancy and defendant’s alleged disruption of their business. Plaintiffs alleged several contract-related causes of action based on their lease. After plaintiffs obtained a temporary restraining order, three consumer reviews criticizing Artisan and Margaret Kinda appeared on the Internet site Yelp.com (Yelp) posted from different online aliases. Plaintiffs suspected defendant was responsible for the reviews and they amended the complaint to allege *1271 defamation of Artisan and Ms. Kinda. Plaintiffs also obtained via subpoena information purporting to identify the Internet subscriber accounts linked to the Yelp reviews.

Defendant moved in limine to exclude the evidence related to the Yelp reviews on hearsay and authenticity grounds. The trial court granted defendant’s motion and later granted a directed verdict for defendant on the defamation cause of action. A jury returned a unanimous defense verdict on the contract causes of action, which included a special verdict that although defendant had breached the lease agreement no damages resulted. The trial court deemed defendant the prevailing party and granted his request for attorney’s fees.

Plaintiffs contend on appeal that the trial court erred in excluding the Yelp evidence and eliminating their defamation cause of action. Plaintiffs also contend that had the Yelp evidence been admitted, they would have established presumed damages, which would have altered both the jury’s special verdict on the contract-based causes of action and the court’s prevailing party determination for the attorney’s fees award.

As we explain in the published portion of this opinion, the exclusion of the Yelp evidence and the resulting disposition of the defamation cause of action was error. 1 In the unpublished portion of this opinion, we conclude that in light of the erroneous exclusion of plaintiffs’ evidence supporting the defamation cause of action, the determination of the prevailing party and award of attorney’s fees likewise must be reversed. Although we do not agree with plaintiffs that a finding of defamation per se would have necessarily furnished *1272 damages for the breach of contract cause of action, neither can we conclude that the outcome on the contract-based causes of action would have remained unaffected by the presentation of evidence on the alleged defamation. Accordingly, the judgment must be reversed.

I. BACKGROUND

A. Landlord-tenant Dispute

After defendant and his company, Monterey Bay Spice Company, Inc., 2 bought the commercial building housing plaintiffs’ rug cleaning business, a series of disputes developed in which plaintiffs complained that defendant’s behavior interfered with their business operations and amounted to a campaign of harassment and retaliation. Plaintiffs claimed that defendant’s conduct, which included construction and demolition on an adjoining section of the building, requests to enter and inspect the premises, service of multiple “pay rent or quit” and similar notices, and obstructing a designated parking space, interfered with plaintiffs’ business and breached the implied and express covenants of their lease. Based on defendant’s alleged failure to abate the noisy construction work, on June 1, 2011, Ms. Kinda sought and received a temporary restraining order enjoining defendant’s construction activities exceeding a stated decibel level during business hours. Ms. Kinda later obtained a preliminary injunction related to the noise, and a second preliminary injunction related to defendant’s requests to enter and inspect plaintiffs’ business premises.

B. Postings on Yelp

Yelp is an Internet website that collects and publishes online consumer reviews of businesses. (Bently Reserve LP v. Papaliolios (2013) 218 Cal.App.4th 418, 423 [160 Cal.Rptr.3d 423].) On the day the temporary restraining order issued against defendant, a negative review of Artisan appeared on Yelp, followed by two more negative reviews on the following two days. Each review was attributed to a different online alias.

The first review, posted on June 1, 2011 by “thomas j” stated that Artisan provided the “[w]orst service I have ever experienced” and described in detail purported delays, a price increase, and a stain that appeared on his carpets after leaving them with Artisan. The next day, a review of Artisan by “Sandy Z” warned, “watch out for the angry Lady that works there” and stated, “I am lucky in that I had a taste of this cantankerous rug hut BEFORE I actually *1273 brought my carpet in for cleaning.” The third review, by ‘“chris s,” criticized Artisan’s service as ‘“unfriendly” and shared that a purported rip in his carpet was ‘“actually made . . . worse” by Artisan’s attempted repair. Ms. Kinda compared the reviews to Artisan’s service records and did not find any jobs or customers that corresponded to the work described in the reviews. Ms. Kinda became suspicious that they were not legitimate after noting the three reviews were posted in the days immediately following issuance of the temporary restraining order.

Plaintiffs amended their complaint to add a cause of action for defamation as to Ms. Kinda and Artisan. They alleged that defendant, his company, and Does 1 through 10 ‘“commenced a campaign of defamation” on or about June 1, 2011, against Ms. Kinda and Artisan ‘“whereby they pretended to be customers of [pjlaintiffs and published false statements online summarizing a fictional and disappointing experience with [pjlaintiffs business.” Citing Civil Code section 45a, Ms. Kinda and Artisan alleged that the statements were false and libelous on their face because the reviews subjected them to ‘“ridicule and obloquy” and sought to injure their reputation in the fine rug cleaning and care industry by imputing a lack of integrity, professionalism, and competence. Defendant denied the allegations against him and specifically denied any responsibility for the Yelp reviews.

Plaintiffs tried to discover the identity of the person or persons responsible for the Yelp reviews. Plaintiffs subpoenaed Yelp! Inc. for business records and obtained the e-mail addresses and IP addresses 3 associated with the three reviews at issue. The ‘“thomas j” and ‘“Sandy Z” posts shared the same IP address, which was associated with an Internet account registered to Comcast Corporation (Comcast). The ‘“chris s” post came from a different IP address associated with an AT&T Internet Services (AT&T) account.

Plaintiffs requested from Comcast and AT&T the subscriber information associated with the IP addresses at the time of the June 2011 Yelp posts.

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Cite This Page — Counsel Stack

Bluebook (online)
247 Cal. App. 4th 1268, 203 Cal. Rptr. 3d 183, 2016 Cal. App. LEXIS 449, Counsel Stack Legal Research, https://law.counselstack.com/opinion/kinda-v-carpenter-calctapp-2016.