Joseph v. Experian Information Solutions, Inc.

CourtDistrict Court, D. Connecticut
DecidedAugust 15, 2025
Docket3:24-cv-01757
StatusUnknown

This text of Joseph v. Experian Information Solutions, Inc. (Joseph v. Experian Information Solutions, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Connecticut primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Joseph v. Experian Information Solutions, Inc., (D. Conn. 2025).

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF CONNECTICUT

TAMMY R. JOSEPH,

Plaintiff,

v. No. 3:24-cv-1757 (VAB)

EXPERIAN INFORMATION SOLUIONS, INC.,

Defendant.

RULING AND ORDER ON MOTION TO COMPEL ARBITRATION, APPOINT AN ARBITRATOR, AND STAY ALL PROCEEDINGS

Tammy Joseph (“Plaintiff”) has sued Experian Information Solutions, Inc. (“Experian” or “Defendant”) alleging failure to follow reasonable procedures to assure maximum possible accuracy under the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681e(b). Compl., ECF No. 1 (Nov. 5, 2024) (“Compl.”). Experian has filed a motion to compel arbitration before the American Arbitration Association under the Federal Arbitration Act. Mot. to Compel Arbitration, ECF No. 17 (Feb. 13, 2025). For the reasons explained below, the Court GRANTS the motion to compel arbitration. This case will be stayed, and administratively closed (without judgment being entered) until the arbitration proceedings have concluded. I. BACKGROUND A. Factual Background Ms. Joseph alleges that Experian “prepared [a] patently false consumer report,” erroneously stating she was “deceased” while she was in fact alive. Compl. ¶¶ 123–24. The dissemination of this credit report allegedly led to Ms. Joseph being denied credit card applications, loans, and a refinancing of her mortgage. Id. ¶¶ 94, 103. As a result of Experian’s actions, Ms., Joseph allegedly has suffered “loss of credit, loss of ability to purchase and benefit from her credit rating, detriment to her credit rating; wasted

time; and emotional distress including the mental and emotional pain, anguish, humiliation, and embarrassment of credit denials.” Id. ¶ 126. B. Procedural Background On November 5, 2024, Ms. Joseph filed her Complaint. Compl. On November 27, 2024, Experian filed its Answer. Answer, ECF No. 13 (Nov. 27, 2024). On February 13, 2025, Experian filed its motion to compel arbitration and an accompanying memorandum in support. Mot. to Compel Arbitration, ECF No. 17 (Feb. 13, 2025); Memo. in Supp. of Mot. to Compel Arbitration, ECF No. 17-1 (Feb. 13, 2025) (“Memo. in Supp.”). On February 18, 2025, Experian filed a motion to stay discovery until the resolution of

the motion to compel arbitration. Mot. to Stay, ECF No. 18 (Feb. 18, 2025). On February 28, 2025, Ms. Joseph filed a response to the motion to stay discovery. Response re Mot. to Stay, EF No. 20 (Feb. 28, 2025). On March 6, 2025, Ms. Joesph filed a response to the motion to compel arbitration. Response re Mot. to Compel Arbitration, ECF No. 21 (Mar. 6, 2025) (“Response”). On the same day, Experian filed a reply in further support of its motion to stay discovery. Reply to Response to Mot. to Stay, ECF No. 22 (Mar. 6, 2025). On March 7, 2025, the Court granted the motion to stay discovery and stayed discovery until the resolution of the motion to compel arbitration. Order, ECF No. 23 (Mar. 7, 2025). On March 11, 2025, Experian filed a reply to the response to the motion to compel arbitration. Reply to Response to Mot. to Compel Arbitration, ECF No. 24 (Mar. 11, 2025) (“Reply”). II. STANDARD OF REVIEW

The Federal Arbitration Act (“FAA”) “establishes a national policy favoring arbitration when the parties contract for that mode of dispute resolution.” Preston v. Ferrer, 552 U.S. 346, 349 (2008). Section 2 of the FAA provides that “[a] written provision in . . . a contract evidencing a transaction involving commerce to settle by arbitration a controversy thereafter arising out of such contract or transaction . . . shall be valid, irrevocable, and enforceable, save upon such grounds as exist at law or in equity for the revocation of any contract.” 9 U.S.C. § 2. Section 4 of the FAA enables any “party aggrieved” by the failure of another to arbitrate under a written agreement for arbitration to petition a United States District Court “for an order directing that such arbitration proceed in the manner provided for in such agreement.” Id. § 4. Courts follow a two-part test to determine whether claims are subject to arbitration,

considering “(1) whether the parties have entered into a valid agreement to arbitrate, and, if so, (2) whether the dispute at issue comes within the scope of the arbitration agreement.” In re Am. Express Fin. Advisors Sec. Litig., 672 F.3d 113, 128 (2d Cir. 2011). “A court may not deny arbitration where there is a valid arbitration agreement that covers the asserted claims.” Davis v. Macy’s Retail Holdings, Inc., No. 3:17-CV-1807 (JBA), 2018 WL 4516668, at *2 (D. Conn. Sept. 19, 2018) (citation omitted). In the context of a motion to compel arbitration brought under the FAA, courts apply “a standard similar to that applicable for a motion for summary judgment.” Bensadoun v. Jobe- Riat, 316 F.3d 171, 175 (2d Cir. 2003); see also McAllister v. Conn. Renaissance Inc., No. 3:10- CV-1488 (WWE), 2011 WL 1299830, at *3 (D. Conn. Apr. 5, 2011) (applying summary judgment standard in the context of a motion to compel arbitration). The party seeking to compel arbitration must “substantiat[e] [its] entitlement [to arbitration] by a showing of evidentiary facts” that support its claim that the other party agreed to arbitration. Oppenheimer & Co., Inc. v.

Neidhardt, 56 F.3d 352, 358 (2d Cir. 1995). “If the party seeking arbitration has substantiated the entitlement by a showing of evidentiary facts, the party opposing may not rest on a denial but must submit evidentiary facts showing that there is a dispute of fact to be tried.” Id. (citation omitted). If the evidence suggests a genuine issue of material fact, the court must summarily proceed to trial. Bensadoun, 316 F.3d at 175 (citing 9 U.S.C. § 4). The court, “upon being satisfied that the issue involved in such suit or proceeding is referable to arbitration under such an agreement, shall on application of one of the parties stay the trial of the action until such arbitration has been had in accordance with the terms of the agreement . . . .” 9 U.S.C. § 3; Nicosia v. Amazon.com, Inc., 834 F.3d 220, 229 (2d Cir. 2016) (“The district court must stay proceedings once it is ‘satisfied that the parties have agreed in

writing to arbitrate an issue or issues underlying the district court proceeding.’” (quoting WorldCrisa Corp. v. Armstrong, 129 F.3d 71, 74 (2d Cir. 1997))). III. DISCUSSION “When determining whether to compel arbitration pursuant to the FAA, a court looks to four factors: (1) whether the parties agreed to arbitrate their dispute; (2) whether the asserted claims fall within the scope of the arbitration agreement; (3) whether Congress intended the federal statutory claims asserted by the plaintiff, if any, to be non-arbitrable; and (4) if the court concludes that some, but not all, of the claims in the case are arbitrable, it must then decide whether to stay the remaining claims pending arbitration.” Billie v. Coverall N. Am., Inc., 444 F. Supp. 3d 332, 343 (D. Conn. 2020) (citing JLM Indus., Inc. v.

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