HARRY T. EDWARDS, Circuit Judge:
In this case we are asked to review a decision of the Merit Systems Protection Board (“MSPB” or “Board”) upholding a determination by the Office of Personnel Management (“OPM”) that petitioner, John J.M. Obremski, is not a “law enforcement officer” within the meaning of 5 U.S.C. § 8331(20) (1976 & Supp. V 1981), and therefore does not qualify for special retirement benefits provided by 5 U.S.C. § 8336(c)(1) (Supp. V 1981). The sole issue is whether petitioner’s duties as Corporate Quality Assurance Manager for Federal
Prison Industries (“FPI”) require him to have “frequent ... direct contact” with federal prisoners. 5 U.S.C. § 8331(20). Because we believe that the MSPB has sustained a determination by the OPM that misconstrues and misapplies section 8331(20), we reverse.
I. Background
A.
Petitioner’s Position with FPI
FPI is a government corporation that provides current employment and job training to inmates of the federal prisons through a network of factories within the prison system.
In November 1977, FPI hired petitioner as a Corporate Quality Assurance Manager. Petitioner was twenty-seven years old when he took the job, and had no prior experience working for the federal prison system. The formal Vacancy Announcement to which petitioner responded, and on which he represents that he relied, described the job as a “law enforcement officer” position.
Furthermore, the official Position Description for the Corporate Quality Assurance Manager job specifically stated that “[t]he incumbent’s duties require frequent trips to the correctional institutions within the Federal Prison System, during which direct contact with inmates is common.”
This “frequent direct contact” with prisoners is a key determinant of “law enforcement officer” status for FPI employees under section 8331(20).
On the record, it appears quite clear that petitioner’s actual work experiences in the Corporate Quality Assurance Manager position bear out FPI’s job description. The Government disputes neither petitioner’s assertion that he spends thirty-percent of his time visiting FPI factories located within correctional institutions, nor petitioner’s account of what he does on these trips:
I spend all my time in the factory with the inmates who are manufacturing FPI goods. I am primarily concerned with the Quality Assurance Program and the inmate Quality Assurance Assistants who perform various tasks such as contract review, receiving inspection, in-process inspection, final inspection, testing, blueprint reading, etc. There are approximately 400 inmate Quality Assurance Assistants in the system. I work along with these inmates to verify they have had proper instruction and are knowledgeable in such areas as statistical sampling plans, calibration, classification of defects and life cycle testing. This action is accomplished by accompanying these inmates during their normal work day and
by asking questions and observing their actions.
B.
Petitioner’s Attempts to Obtain an Administrative Determination of His Status as a “Law Enforcement Officer”
Petitioner’s problems apparently commenced when he realized that, although his job was described as a “law enforcement officer” position, the amounts being contributed for his retirement fund were insufficient to afford him the special benefits conferred by 5 U.S.C. § 8336(c)(1). In order to cure this problem, petitioner found that he would need further formal declarations regarding his job status. Unfortunately, although petitioner was already
performing
as a “law enforcement officer” pursuant to a written job description, he faced a bureaucratic stonewall when he sought confirmation of his status.
In October 1979, petitioner began an unsuccessful series of attempts to obtain a dispositive determination that he is a “law enforcement officer” eligible for special retirement benefits under 5 U.S.C. § 8336(c)(1). Petitioner first sought a determination from his immediate supervisor at FPI, Associate Commissioner Gerald Farkas, who referred the request to FPI’s personnel office. Although Farkas subsequently responded positively to the petitioner’s request, for a time neither he nor the FPI personnel office acted to make an official determination.
When he was initially unable to obtain anything more than the Vacancy Announcement and the Position Description from FPI, petitioner went directly to the OPM on January 11,1980, seeking concurrence in his own “findings” that he is a “law enforcement officer.” The OPM refused to give its concurrence.
Though the rationale for this decision is far from clear, the determination that petitioner is not a “law enforcement officer” appears to have been based principally on a 1975 letter of agreement between the Department of Justice and the Civil Service Commission that set joint policy on the status of employees of the Bureau of Prisons (but not FPI) under section 8336(c).
The letter of agreement established two categories of employees for this purpose: first, all employees stationed inside prisons, and, second, all employees in administrative jobs with the Central or Regional office. The agreement gave blanket “law enforcement officer” coverage to employees in the first category on the presumption that such employees have “frequent direct contact” with inmates (primary coverage), and to all employees in the second category who transferred without break-in-service from a job station within a prison (secondary coverage). For any employee hired directly into an administrative position from a job outside the prison system, the letter of agreement provided that, depending on the nature of the position, the Justice Department would, on a case-by-case basis, seek concurrence from the OPM on whether the particular employee met the “frequent direct contact” test and thus qualified for primary coverage. These latter cases, the letter of agreement pointed out, would be rare. Based on the policy established by this agreement, the OPM, noting that petitioner is an administrative employee, rejected petitioner’s claim for coverage because he did not transfer from a prison-based job, and because he spends the “major part” of his time at the Central Office and therefore fails the “frequent direct contact” test.
Petitioner sought clarification of the OPM’s decision on April 10,1980. He pointed out that he is not an employee of the Bureau of Prisons, but rather of FPI. He also posed several specific questions to the OPM, including queries about the OPM’s
specific definition of “frequent direct contact,” the individuals at FPI who may be “appropriate administrative authorities]” for purposes of 5 U.S.C. § 8331(20),
and the effect of the Job Vacancy Announcement advertising his job as a “law enforcement officer” position. The OPM issued a clarifying ruling on May 7, 1980, again denying petitioner’s request for a determination of eligibility under section 8336(c)(1):
We have defined the term “frequent direct contact” as an employee who is
primarily
in direct contact with individuals in their detention, direction, supervision, inspection, training, care, transportation or rehabilitation. Accordingly, all employees working inside the prison walls with the Bureau of Prisons and the Federal Prison Industries, Inc., are considered as covered under section 8336(c)(1). Such employees working in penal and correctional institutions are constantly, [sic] interviewing, counseling, instructing and supervising the work of prisoners. This is in contrast with the employee who works in the central office whose duties require only occasional visits to the penal or correctional institutions. Therefore, the rights of these employees, such as yourself, will be determned [sic] on an individual basis and governed by the facts and circumstances in each particular case.
Petitioner argued that he satisfies the “frequent direct contact” test since his visits to prisons would total six years over the course of a twenty-year career. The OPM rejected this contention, explaining that “[i]f you had been able to show that for a sufficient period of time while employed with the Federal Prison Industrits, [sic] Inc., rather than for your entire career, you met the ‘frequent and direct contact’ requirement with prisoners, your subsequent service would be creditable under section 8336(c)(1) in the administrative category”; but “your service [is] not creditable ... since the major part of your time [is] spent in the Central Office in Washington, D.C.”
In response to petitioner’s question about who at FPI is an “appropriate administrative authority,” the OPM noted that one or more of several FPI officials may “make ... a recommendation” of eligibility.
Finally, addressing the Vacancy Announcement, the OPM cited the 1975 letter of agreement as controlling on OPM’s view of petitioner’s job status despite the Announcement, and referred petitioner to FPI’s personnel office for FPI’s view of the effect of the Announcement.
Unsatisfied, petitioner sought formal reconsideration of the OPM’s decision on June 6, 1980. This time petitioner submitted a letter from Associate Commissioner Farkas certifying that petitioner spends thirty-percent of his time visiting prison factories and therefore meets the “frequent direct contact” test.
Nevertheless, on August 12, 1980, the OPM affirmed its earlier determinations,
essentially summarizing the reasoning used in the first two decisions. It first explained that “ ‘frequent direct contact’ [means] an employee who is
primarily
in direct contact with individuals in their detention, direction, supervision, inspection, training, care, transportation or rehabilitation.”
Applying that test to the facts of petitioner’s case, the OPM again ruled peti
tioner ineligible for credit as a “law enforcement officer.” He did not “transfer[ ] ... from a covered position at a penal institution,” nor did he meet the “frequent direct contact” test “[s]ince only approximately 30% of [his] worktime [w]as spent on field visits.”
Thus, the decision concluded, in view of the time petitioner spends in the field and of the OPM’s agreement with the Justice Department, petitioner’s service as a “Quality Assurance Specialist, Federal Prison Industries, Inc.... with the Bureau of Prisons” is not creditable under 5 U.S.C. § 8336(c)(1).
C.
Proceedings Before the MSPB
Petitioner appealed to the MSPB, asking the Board to determine that he qualifies as a “law enforcement officer” under 5 U.S.C. § 8336(c)(1). Acknowledging .that FPI’s job description includes within petitioner’s duties “frequent trips to correctional institutions during which direct contact with inmates is common,”
that Associate Commissioner Farkas certified to the OPM petitioner’s “frequent direct contact” with inmates,
and that at the Board’s hearing petitioner presented evidence tending to support such contact, the presiding official nonetheless upheld the OPM’s refusal to concur. Since the dictionary defines “frequent” as “constant, habitual or regular,” the presiding official explained, “the [OPM’s] denial of concurrence does not seem to be arbitrarily made.”
She made this finding, citing deference to a “reasonable” administrative interpretation of the statute, despite the fact that the OPM actually interpreted “frequent” to mean “primarily.” See note 21
infra.
The full Board sustained the presiding official’s decision,
relying entirely on deference to an agency’s interpretation of a statute under its administrative jurisdiction. The presiding official correctly upheld the OPM’s determination, the MSPB ruled, because the “administrative construction given statutes by an agency charged with its [sic] administration should be followed unless there are compelling indications that it is wrong.”
Here, the Board explained, there are no such compelling indications, and “[t]he administrative interpretation of the word frequent to mean constant, habitual, or regular is reasonable and consistent with its literal meaning.”
This petition for review followed.
II. Discussion
A.
Scope of Review
“The standards for judicial review of MSPB decisions are familiar ones.”
Gipson v. Veterans Administration,
682 F.2d 1004, 1008 (D.C.Cir.1982). “[W]e are required to ‘review the record and hold unlawful and set aside any agency action, findings, or conclusions found to be — (1) arbitrary, capricious, an abuse of discretion, or otherwise not in accordance with law; (2) obtained without procedures required by law, rule, or regulation having been followed; or (3) unsupported by substantial evidence ....’”
Id.
(quoting 5 U.S.C. § 7703(c) (Supp. IV 1980)). Thése statutory stan- , dards, drawn from the Administrative Procedure Act, accord with settled principles of administrative law. We thus have no quarrel with the Government’s admonition that MSPB decisions generally deserve deference.
The issue under review, however, is one of interpretation and application of a statutory term to settled facts. Under the Administrative Procedure Act “the reviewing court shall decide all relevant questions of law, [and] interpret constitutional and statutory provisions .... ” 5 U.S.C. § 706 (1976). Thus, where statutory terms “are not defined by the statute and their exact meaning is in dispute[,] . . . the courts ... ultimately determine as a matter of law what they include.”
FTC v. Gratz,
253 U.S. 421, 427, 40 S.Ct. 572, 574, 64 L.Ed. 993 (1920). Of course, we recognize the equally well established rule that in reviewing an agency’s application of statutory terms with which it has administrative charge “[t]he judicial role is narrow.”
Beth Israel Hospital v. NLRB,
437 U.S. 483, 501, 98 S.Ct. 2463, 2473, 57 L.Ed.2d 370 (1978). But this limited judicial role assumes an adequately articulated administrative decision interpreting the relevant statutory law within a range of reasonableness.
See Federal Election Campaign Commission v. Democratic Senatorial Campaign Committee,
454 U.S. 27, 37, 102 S.Ct. 38, 44, 70 L.Ed.2d 23 (1981) (“the thoroughness, validity, and consistency of an agency’s reasoning are factors that bear on the amount of deference to be given an agency’s ruling”). The judicial role is not so limited where, as here, the agency interpretation under review is poorly reasoned and eminently out of accord with applicable law.
Unlike the MSPB in this case, we are thus unwilling
simply [to] abdicate [our] responsibility by mumbling an indiscriminate litany of cases that extends “great deference to administrative conclusions.” There is more to the judicial role. “Reviewing courts are not obliged to stand aside and rubber-stamp their affirmance of administrative decisions that they deem inconsistent with a statutory mandate or that frustrate the congressional policy underlying a statute.”
Hi-Craft Clothing Co. v. NLRB,
660 F.2d 910, 914 (9th Cir.1981) (quoting
NLRB v. Brown,
380 U.S. 278, 291, 85 S.Ct. 980, 988, 13 L.Ed.2d 839 (1965)).
As we explain below, the OPM interpreted 5 U.S.C. § 8331(20) in a manner that is plainly at odds with the statute’s meaning. And it did so conclusorily, without giving
any
consideration to the contrary view of FPL This at once vitiates whatever deference would otherwise be due the administrative interpretation of the statute and requires us to reverse the MSPB’s decision sustaining the OPM’s determination.
B.
The “Law Enforcement Officer” Definition in 5 U.S.C. § 8331(20)
Section 8331(20) of title 5, United States Code, provides, in part,
“law enforcement officer” means an employee,
the duties of whose position are primarily the
investigation, apprehension, or
detention
of individuals suspected or convicted of offenses against the criminal laws of the United States, including an employee engaged in this activity who is transferred to a supervisory or administrative position.
For the purpose of this paragraph, “detention” includes
the duties of—
(A)
employees of the
Bureau of Prisons and
Federal Prison Industries, Incorporated;
(B) employees of the Public Health Service assigned to the field service of the Bureau of Prisons or of the Federal Prison Industries, Incorporated;
(C) employees in the field service at Army or Navy disciplinary barracks or at confinement and rehabilitation facilities operated by any of the armed forces; and
(D) employees in the Department of Corrections of the District of Columbia, its industries and utilities;
whose duties in connection with individuals in detention
suspected or convicted of offenses against the criminal laws of the United States or of the District of Columbia or offenses against the punitive articles of the Uniform Code of Military Justice (chapter 47 of title 10)
require frequent (as determined by the appropriate administrative authority with the concurrence of the [OPM]) direct contact with these individuals in their detention,
direction, supervision, inspection, training employment, care, transportation, or rehabilitation;
Proper interpretation of this somewhat inartfully drawn provision requires careful parsing. First, because petitioner is an employee working with the “Federal Prison Industries, Incorporated” (as opposed to a guard or an official stationed at a prison),
we
must determine whether his “duties in connection with [detained] individuals ... require frequent ... direct contact with these individuals.” Second, we must determine whether the overall duties of petitioner’s job “primarily” involve detention (as distinguished from “frequent ... direct contact” with prisoners in detention).
Following this approach, which gives full meaning to all relevant portions of the statute, there can be no doubt but that petitioner’s job meets the specification of “law enforcement officer.”
The statute defines “detention” to include the
“duties”
of any FPI employee, if those duties “in connection with [detained] individuals ... require frequent ... direct contact with [such] individuals.” Petitioner’s job description and his work routine make clear that all of his job duties relate to supervision of work performed by inmates; he cannot carry out the duties of that position without visiting prisons regularly. Thus, if petitioner’s duties as Quality Assurance Manager require prison trips that are sufficiently regular and that involve sufficiently close dealings with inmates as to satisfy the “frequent direct contact” test,
all
of petitioner’s duties as Quality Assurance Manager constitute “detention.” Since petitioner’s sole duties with FPI are as Quality Assurance Manager, there can be no question that — if the duties of the position constitute “detention” — petitioner’s duties “primarily” involve deten
tion.
The whole analysis of petitioner’s “law enforcement officer” status thus comes down to the “frequent direct contact” test.
1. The OPM’s Erroneous Definition of “Frequent”
The most glaring error in this case is the OPM’s misconstruction of the term “frequent.” The definition of “frequent” ultimately adopted by the OPM is that “ ‘frequent direct contact’ [only includes] an employee who is
primarily
in direct contact” with inmates.
Whatever else may be said about the meaning of section 8331(20), one thing that is clear is that the reference to “frequent” does
not
mean “primarily.” As one congressional commentator attempted to explain to the OPM in correspondence on petitioner’s case, “if the Congress had intended ... ‘primarily]’ . .., the Congress would have used that term when defining ‘detention’ as it did in the basic definition of Taw enforcement officer’.”
To read the two terms as synonymous renders the word “frequent” superfluous and collapses the statute into confusing circularity.
It seems that the OPM adopted this definition to assign some quantifiable meaning to what is inherently a relative term. Thus, the OPM was able to tell petitioner that he does not come within the statute because he spends the “major part” of his time at the Central Office.
And more recently the OPM was able to report to the Chair of the House Subcommittee on Compensation and Employee Benefits that “ ‘frequent direct contact’ ... describes] the duties of an employee who is
primarily
(at least 51% of the time) in direct contact” with inmates.
The meaning of “frequent,” however, is heavily dependent on the factual context. The term cannot be defined in any meaningful way by looking to dictionary definitions or by assigning a cut-off number to all cases. Any attempt to define the term without intimate knowledge of the particular employee’s duties and the duties of others in comparable jobs must inevitably be arbitrary. That is precisely why Congress assigned the principal role in determining “frequent direct contact” to the “appropriate administrative authority,” with the OPM left only to approve or disapprove an initial determination of coverage.
2. The OPM’s Failure to Consider FPI’s View of Petitioner’s “Law Enforcement Officer” Status
Section 8331(20) provides that the determination of “frequent direct contact” is to be made by “the appropriate administrative authority with the concurrence of the [OPM].” “Appropriate administrative authority” refers to the employing agency,
or, as the OPM has recognized, an “official[] of [a] major division[]” of that agency delegated authority to make the determination.
The phrasing of the statute — “frequent ... as
determined
by the appropriate administrative authority with the
concurrence
of the [OPM]” — clearly suggests that the employing agency determines coverage under section 8331(20) in the first instance, and that the OPM’s role is limited to approving the initial determination.
We think this ordering of decisionmaking roles requires that the determination of the employing agency be given a fair degree of deference by the OPM, since that aigency and its officials are likely to be the most familiar with the nature of a particular employee’s job. The employing agency, moreover, has the greatest interest in and should have the greatest control over structuring the jobs within its own workforce.
The OPM remains free to withhold its concurrence if the employing agency’s determination is demonstrably incorrect or adversely affects administration of the early retirement system as a whole, but any such refusal must be soundly justified, adequately articulated, and based upon a proper construction of section 8331(20).
Because the OPM totally failed to consider the unrefuted evidence supporting FPI’s view that petitioner has “frequent direct contact” with prisoners, its refusal to concur in this case was wholly arbitrary and cannot stand. All of the evidence shows that FPI took the view that petitioner’s job falls within the scope of section 8336(c)(1). The Vacancy Announcement advertised the job as a “law enforcement officer” position.
FPI’s official job description indicates that petitioner must “frequently” travel to prisons and that on such trips he has “direct contact” with prisoners.
And Associate Commissioner Farkas, petitioner’s supervisor at FPI, certified to the OPM that petitioner has “frequent direct contact” with prisoners.
Particularly given the absence of any contrary indications, these factors unmistakably demonstrate that FPI’s consistent official view was that petitioner has “frequent direct contact” with prisoners.
The OPM ignored this evidence. Its decision never mentioned Associate Commissioner Farkas’ letter certifying that peti
tioner has “frequent direct contacts,” apparently treating that letter as a “recommendation” carrying no weight as against the OPM’s contrary view.
The OPM also wholly failed to address the official documentation indicating that FPI viewed petitioner’s job as a covered “law enforcement officer” position. In response to petitioner’s question about the Job Vacancy Announcement, the OPM essentially took the position that, whatever the view of the FPI’s personnel office, established OPM policy on “law enforcement officer” status for Bureau of Prison employees supersedes the Announcement.
And despite OPM regulations making clear that job descriptions are crucial evidence to any determination of “law enforcement officer” status,
the OPM never once mentioned the language in FPI’s job description tracking virtually verbatim the “frequent direct contact” phrase in section 8331(20). Although we fail to see how there could have been any uncertainty in this case, if OPM officials were somehow unsure of FPI’s view of petitioner’s job, an inquiry could have been made of FPI officials.
Such an inquiry was never made; rather, the OPM simply ignored the determination of the “appropriate administrative authority” and openly disregarded the critical, undisputed facts concerning the petitioner’s job. As demonstrated above, officials at the OPM were apparently blinded by their own blatant misconstruction of section 8331(20).
Were the facts here disputed, we might be inclined to remand for further consideration by the OPM. But there is no factual dispute, and the OPM — after thrice considering the case — has repeatedly applied, in the most eonelusory fashion, an incorrect interpretation of the controlling statutory term.
Accordingly, we hold that, as clearly set forth in FPI’s official documentation on petitioner’s position, petitioner has “frequent direct contact” with federal prisoners, and is therefore entitled to credit for special retirement benefits.
III. Conclusion
For the foregoing reasons, we conclude that the OPM erred as a matter of law in
determining that petitioner is not a “law enforcement officer” within the meaning of 5 U.S.C. § 8331(20). We accordingly reverse the MSPB’s affirmance of that determination. We instruct the MSPB to enter an appropriate order declaring petitioner to be eligible for early retirement benefits under 5 U.S.C. § 8336(c)(1) based on the complete term of his service with FPI,
i.e.,
retroactive to the date when petitioner commenced working at FPL The MSPB shall, in implementing this decision, afford petitioner whatever particularized relief may be necessary and appropriate to give full effect to the judgment here rendered.
So Ordered