Izak Chaloh v. Chrysler Capital LLC, Experian Information Solutions, Inc., and Fair Isaac Corporation.

CourtDistrict Court, E.D. New York
DecidedMarch 18, 2026
Docket1:25-cv-01675
StatusUnknown

This text of Izak Chaloh v. Chrysler Capital LLC, Experian Information Solutions, Inc., and Fair Isaac Corporation. (Izak Chaloh v. Chrysler Capital LLC, Experian Information Solutions, Inc., and Fair Isaac Corporation.) is published on Counsel Stack Legal Research, covering District Court, E.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Izak Chaloh v. Chrysler Capital LLC, Experian Information Solutions, Inc., and Fair Isaac Corporation., (E.D.N.Y. 2026).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF NEW YORK

X IZAK CHALOH,

Plaintiff, MEMORANDUM AND ORDER v. 25-CV-1675 (EK) (LKE) CHRYSLER CAPITAL LLC, EXPERIAN INFORMATION SOLUTIONS, INC., and FAIR ISAAC CORPORATION.,

Defendants. X

LARA K. ESHKENAZI, United States Magistrate Judge: Before the Court are the motions of Defendants Experian Information Solutions, Inc. (“Experian”) and Santander Consumer USA Inc., doing business as Chrysler Capital (“Chrysler”), to compel Plaintiff Izak Chaloh (“Plaintiff” or “Chaloh”) to arbitrate his claims and to stay this action pending the completion of arbitration. For the reasons set forth below, the Court grants both motions to compel and stays the claims against Experian and Chrysler pending the completion of arbitration. I. BACKGROUND A. Factual Background 1. Plaintiff’s Allegations Plaintiff alleges that on or around October 10, 2023, the vehicle that he leased from Chrysler was stolen. (Compl. ¶¶ 7,10, ECF 1.) After reporting the theft to his insurance company, the insurance company paid the outstanding balance to Chrysler. (Id. ¶ 9.) According to Plaintiff, the insurance company’s payment “settl[ed] the lease” and thereby “terminated” the lease agreement between him and Chrysler. (Id.) Nonetheless, Plaintiff alleges that Chrysler “improperly” and “maliciously” reported this event to credit agencies as an “‘early termination’ without indicating that the early termination was ‘fully settled,’ a designation that would have clarified that the lease termination was due to the [v]ehicle being stolen and fully compensated by the insurance company.” (Id. ¶ 10.) Plaintiff alleges that as a result of Chrysler’s designation,

Experian reported Plaintiff’s account as delinquent and Defendant Fair Isaac Corporation (“FICO”) reduced his credit score, resulting in financial and reputational harm. (Id. ¶¶ 11-13, 22.) Plaintiff and Chrysler’s New York Motor Vehicle Lease Agreement (“Lease Agreement”) contains an arbitration provision, providing in relevant part: YOU AGREE THAT ANY AND ALL CLAIMS WILL BE RESOLVED BY INDIVIDUAL ARBITRATION AND NOT IN COURT IF YOU OR [CHRYSLER] REQUESTS ARBITRATION. YOU HEREBY ACKNOWLEDGE THAT YOU ARE WAIVING YOUR RIGHT TO PROCEED IN COURT, AND TO JURY TRIAL. ADDITIONALLY, YOU WAIVE ALL RIGHTS TO PROCEED IN A CLASS ACTION OR CLASS ARBITRATION. Any controversy or claim between or among you and [Chrysler], including, but not limited to, those arising out of or relating to the Vehicle, this Lease or any related agreement or any claim based on or arising from an alleged tort, shall at the request of either party be determined by individual arbitration …. The arbitration shall be governed by the Federal Arbitration Act … notwithstanding any choice of law provision in this Lease ….

(Decl. of Diane Rubin (“Rubin Decl.”), Ex. B (“Lease Agreement”) at 7, ECF 34-2.) 2. Plaintiff’s CreditWorks Account On November 19, 2018, Plaintiff enrolled in CreditWorks, “Experian’s credit monitoring service provided by [Experian’s] affiliate, ConsumerInfo.com, Inc. … (which does business as Experian Consumer Services (‘ECS’)).” (Experian Mem. L. at 11, 13, ECF 24; Decl. of Dan Smith (“Smith Decl.”) ¶ 3, ECF 25; Pl. Opp. to Experian Mem. L. at 5, ECF 26.) ECS and Experian are wholly-owned subsidiaries of Experian Holdings, Inc. (Smith Decl. ¶ 2.) To enroll in CreditWorks, Plaintiff was required to complete two webforms. (Id. ¶ 3.) First, Plaintiff needed to enter his name, address, phone number, and e-mail address, and then click the “Submit and Continue” button to bring him to the second webform. (Id.; Smith Decl. Ex. 1, ECF 25-1.) Next, on the second webform, Plaintiff was required to enter his social security number, date of birth, and a username and password. (Id. Ex. 2, ECF 25-2.) The following disclosure was displayed directly below the

text boxes to enter and confirm his password: “By clicking ‘Submit Secure Order’: I accept and agree to your Terms of Use Agreement, as well as acknowledge receipt of your Privacy Policy and Ad Targeting Policy.” (Id.) The phrase “Terms of Use Agreement” was a hyperlink in blue font, and if clicked, would have opened a window with the entire text of the Terms of Use Agreement. (Id. ¶ 4.) The entire Terms of Use Agreement was therefore available to view prior to submitting the webform. (Id.) Immediately below the disclosure was a large purple button that states “Submit Secure Order.” (Id.) After entering the required information, Plaintiff clicked the “Submit Secure Order” button and therefore accepted and agreed to the Terms of Use Agreement. (Id. ¶ 5 (“Plaintiff would not have been able to successfully enroll in CreditWorks unless he clicked that button.”).) At the time

of his enrollment, Plaintiff agreed to be governed by the then-current Terms of Use Agreement in effect, which was revised on October 25, 2018. (Id.; Smith Decl. Ex. 3 (“2018 Agreement”) at 3, ECF 25-3 (“This Agreement may be updated from time to time. … Each time you order, access or use any of the Services or Websites, you signify your acceptance and agreement, without limitation or qualification, to be bound by the then current Agreement.”).) After enrolling, Plaintiff continued to use the membership, including after the effective date of the version of the Terms of Use Agreement in effect at the time Plaintiff filed this lawsuit. (Id. ¶ 5.) Each version of the Terms of Use Agreement in effect during Plaintiff’s enrollment has an arbitration agreement, which expressly applies to ECS’s affiliates. (Id. ¶ 6.) The arbitration clause provides: For purposes of this arbitration provision, references to “ECS,” “you,” and “us” shall include our respective parent entities, subsidiaries, affiliates, agents, employees, predecessors in interest, successors and assigns, websites or the foregoing, as well as all authorized or unauthorized users or beneficiaries of Services and/or Websites or information under this or prior Agreements between us relating to Services and/or Websites.

(2018 Agreement at 5.) The agreement further provides that: For the purposes of this Agreement, the terms “we,” “us” or “ECS” refer to Consumerinfo.com, Inc., an Experian company (also known as Experian Consumer Services), and referred to as “Experian” on the Websites, its predecessors in interest, successors and assigns, and any of its third party service providers (including, without limitation, cloud service providers) who ECS uses in connection with the provision of the Services to you.

(Id. at 2.) During the entirety of Plaintiff’s enrollment in CreditWorks, EIS has been an affiliate of ECS. (Smith Decl. ¶ 6.) Both the 2018 Agreement and the Terms of Use Agreement, revised December 5, 2024 (“2024 Agreement”), provide that “ECS and you agree to arbitrate all disputes and claims between us arising out of this Agreement directly related to the Services or Websites to the maximum extent permitted by law, except any disputes or claims which under governing law are not subject to arbitration.” (2018 Agreement at 5; 2024 Agreement at 8.) The 2018 Agreement in effect at the time Plaintiff enrolled in CreditWorks excluded any dispute you may have with us arising out of or relating to the Fair Credit Reporting Act (FCRA) or other state or federal laws relating to the information contained in your consumer disclosure or report, including but not limited to claims for alleged inaccuracies in your credit report or the information in your credit file, shall not be governed by this agreement to arbitrate.

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Bluebook (online)
Izak Chaloh v. Chrysler Capital LLC, Experian Information Solutions, Inc., and Fair Isaac Corporation., Counsel Stack Legal Research, https://law.counselstack.com/opinion/izak-chaloh-v-chrysler-capital-llc-experian-information-solutions-inc-nyed-2026.