Huitt v. Optum Health Services

216 F. Supp. 3d 1179, 2016 U.S. Dist. LEXIS 151865, 2016 WL 6534448
CourtDistrict Court, D. Oregon
DecidedNovember 1, 2016
Docket3:14-CV-01064-BR
StatusPublished
Cited by13 cases

This text of 216 F. Supp. 3d 1179 (Huitt v. Optum Health Services) is published on Counsel Stack Legal Research, covering District Court, D. Oregon primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Huitt v. Optum Health Services, 216 F. Supp. 3d 1179, 2016 U.S. Dist. LEXIS 151865, 2016 WL 6534448 (D. Or. 2016).

Opinion

OPINION AND ORDER

ANNA J. BROWN, United States District Judge

This matter comes before the Court on the Motion (# 87) for Summary Judgment of Defendant Optum Health Services.1 For the reasons that follow, the Court GRANTS Defendant’s Motion.

BACKGROUND

The following facts are taken from the parties’ summary-judgment materials and are undisputed unless otherwise noted.

Defendant employed Plaintiff Susan Huitt as a WorkLife Resource & Referral Consultant (RRC) from October 2005 through April 2014. RRCs are “responsible for providing [United Health Group] UHG2 members who call into the Employee Assistance Program [with] three differ[1183]*1183ent referrals for various services in their local area.” Decl. of Mary Kauppila at ¶¶ 3-4. RRCs are required to “complete a minimum number of searches per week in a timely manner.” Id. At some point Plaintiff “[took] on, in addition to her regular responsibilities, the task of working on the ‘Admin’ team.” Kauppila Decl. at ¶ 5.

In October 2011 Plaintiff began receiving treatment for various medical conditions. Plaintiffs medical benefits were provided by UHG.

Plaintiff reported to WorkLife Resource and Referral Supervisor Erin Cochrun from 2005 through November 2011. Co-chrun left Optum in November 2011, and Plaintiff then began reporting to WorkLife Resource and Referral Supervisor Mary Kauppila.

Kauppila testifies in her Declaration that after she had supervised Plaintiff for several months, she was notified by some of Plaintiffs coworkers that Plaintiff completed the number of searches required by Defendant’s metrics, but “often took more time than her teammates to complete searches and often worked late to get searches completed.” Kauppila Decl. at ¶ 6. Plaintiffs coworkers also reported Plaintiff was unable to complete her work for the Admin team.

In February 2012'Kauppila began discussing her concerns about Plaintiffs job performance with Plaintiff in their monthly one-on-one meetings.

From February 2012 to August 2012 Kauppila received further reports from Plaintiffs coworkers who “complain[ed] about being partnered with [Plaintiff] because they felt they were doing the majority of the work ... [and Plaintiff] had difficulty communicating with team members and with Kauppila and would send unnecessarily lengthy emails.” Kauppila Decl. at ¶ 8.

In February 2012 UHG denied Plaintiffs request for reimbursement for “certain treatment” that .she had been receiving since October 2011. In March 2012 Plaintiff appealed the denial of treatment to UHG..Plaintiff also contacted the United States Department of Labor (DOL) regarding the denial of treatment. At some point Plaintiff, a DOL employee, and a representative from UHG participated in a conference call regarding the denial of Plaintiffs treatment. Kauppila was not involved in the denial of Plaintiffs treatment and was not aware of the conference call until August 6, 2012.

On July 22, 2012, Plaintiff submitted a second-level appeal to UHG regarding the denial of benefits. Kauppila was unaware of Plaintiffs second-level appeal until August 6,2012.

In August 2012 Kauppila and the manager of the Resource & Referral Team, Sarah Zaniewski, concluded the added responsibilities of the Admin team were too much for Plaintiff in combination, with her job duties. Accordingly, on August 6, 2012, Kauppila met with Plaintiff and explained to her that Kauppila had noticed Plaintiff was unable to keep up with her regular duties in a regular work day. Kauppila also told Plaintiff that she had received complaints from some of Plaintiffs coworkers, including A.J., who did not want to be partnered with Plaintiff. Kauppila then informed Plaintiff that she was being removed from the Admin team. Plaintiff did not suffer any decrease in compensation or benefits as a result of being removed from the Admin team nor was she given more burdensome work. In fact, her essential job duties remained the same.

During the August 6, 2012, meeting but after Kauppila informed Plaintiff that she was being removed from the Admin team and that A.J. had complained about her, Plaintiff told Kauppila that A.J. had given [1184]*1184her work computer user name and password to a neighbor and had allowed the neighbor to use her work computer. Plaintiff believed A.J.’s actions violated the Health Insurance Portability and Accountability Act (HIPAA). Plaintiff testified at deposition that she did not advise Kauppila or other managers about A.J.’s actions before the August 6, 2012, meeting because she “didn’t want to see anything happen to [A.J.] in a negative way.” Decl. of April Upchurch Fredrickson, Ex. A at 12. Kauppila advised Zaniewski about Plaintiffs allegation against A. J.

Zaniewski consulted with Defendant’s Human Resources Department (HRDi-rect), which advised her to speak with A. J. directly about Plaintiffs allegation. When Zaniewski spoke with A.J., A.J. denied Plaintiffs allegation and clarified she had permitted her neighbor to use her home computer rather than her work computer. Zaniewski and HRDirect ultimately concluded Plaintiffs allegation could not be substantiated and that further steps to address the issue were not required.

On August 22, 2012, Plaintiff asked Kauppila for a written explanation for her removal from the Admin team. Kauppila responded with a memorandum in which she noted:

Several people on the Admin team have direct feedback to me about [Plaintiffs] performance when they were partnered with her on Admin. They felt that when they were partnered with [Plaintiff] that the burden for the Admin work was not shared. They did not experience the same partnership and delegating of responsibilities that they did with other Admin team members and they “dreaded” being partnered with her. They stated that they would ask [Plaintiff] if she could assist with some part of the Admin responsibilities and she provided a “reason” or an “excuse” for why she was unable to help. Several said they simply stopped asking or providing feedback because they got tired of always hearing a reason for why she was not available to help.
The other late Admin team members also stated that when [Plaintiff] was on Admin they would often have to stay late to make sure all of their responsibilities were completed and that did not happen when they were partnered with other people.
[Plaintiff] became overwhelmed at times with managing the demands of Admin in addition to her other daily responsibilities as an RRC including not responding in a timely manner to emails or not responding at all and not completing her self assignment in a timely manner.
There was also a concern with [Plaintiffs] email communications related to Admin. [Plaintiff] was taking too much time out of her day creating her communications and her team mates and management were taking too much time deciphering [Plaintiffs] communications because they were lengthy and confusing. I also experienced having to re-hash the same issue with [Plaintiff] and had to ask her to be willing to put things behind her once they have been discussed because an inordinate amount of time was spent discussing the same issue which was causing frustration and again, taking too much time out of our day.

Kauppila Decl., Ex. G.

Defendant alleges Plaintiffs performance failed to improve.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Cite This Page — Counsel Stack

Bluebook (online)
216 F. Supp. 3d 1179, 2016 U.S. Dist. LEXIS 151865, 2016 WL 6534448, Counsel Stack Legal Research, https://law.counselstack.com/opinion/huitt-v-optum-health-services-ord-2016.