Wilkins v. Brandman University

CourtDistrict Court, D. Oregon
DecidedAugust 5, 2019
Docket3:17-cv-01099
StatusUnknown

This text of Wilkins v. Brandman University (Wilkins v. Brandman University) is published on Counsel Stack Legal Research, covering District Court, D. Oregon primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Wilkins v. Brandman University, (D. Or. 2019).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF OREGON

DEMETRYE WILKINS, 3:17-cv-01099-BR

Plaintiff, OPINION AND ORDER v. BRANDMAN UNIVERSITY, Defendant. BETH ANN CREIGHTON LAURA KOISTINEN Creighton & Rose, PC Powers Building 65 S.W. Yamhill Street, Suite 300 Portland, OR 97204 (503) 221-1792 Attorneys for Plaintiff J. MICHAEL PORTER MATTHEW A. TRIPP Miller Nash Graham & Dunn LLP 111 S.W. Fifth Avenue Suite 3400 Portland, OR 97204 (503) 224-5858

Attorneys for Defendant 1 - OPINION AND ORDER BROWN, Senior Judge. This matter comes before the Court on Defendant’s Motion (#51) for Summary Judgment. The Court concludes the record is sufficiently developed to resolve this Motion without oral argument. For the reasons that follow, the Court GRANTS Defendant’s Motion and DISMISSES this matter with prejudice.

BACKGROUND

The following facts are taken from the parties’ Joint Statement of Agreed Facts (JSAF) and the parties’ filings related to Defendant’s Motion for Summary Judgment and are undisputed unless otherwise indicated. Defendant Brandman University hired Plaintiff Demetrye Wilkins as an enrollment coach on October 13, 2014. It is undisputed that Defendant has a 180-day probationary period during which enrollment coaches learn how to perform their jobs but are also expected to reach the goals set by Defendant. At the time he was hired Plaintiff’s supervisor was Felicia Royce, Assistant Director of Enrollment Services. At some point in the summer of 2015 Enrollment Coach Laura Mumford was promoted to Assistant Director of Enrollment Services and became Plaintiff’s direct supervisor. In early June 2015 Mumford and Dana Gelfand, Associate Vice Chancellor of Enrollment Operations, began working with Madiha 2 - OPINION AND ORDER Chughtai, Human Resources Manager, to draft a Disciplinary Counseling Memorandum regarding Plaintiff’s job performance. During the time Mumford, Gelfand, and Chughtai were working on the Disciplinary Counseling Memorandum Gelfand received reports from several staff members that Plaintiff may have been manipulating “call data.” Gelfand brought the reports to Chughtai’s attention. Chughtai recommended issuing the Disciplinary Counseling Memorandum to Plaintiff while Gelfand reviewed the relevant call data. On June 10, 2015, Mumford and Gelfand issued a Disciplinary Counseling Memorandum to Plaintiff regarding “unsatisfactory job performance,” which constituted a “written notice of disciplinary action.” Decl. of Matthew Tripp, Ex. 15 at 1. Mumford and Gelfand set out a number of deficiencies in Plaintiff’s performance that included giving inaccurate information to

students that caused them to complain and that required other staff members to provide the students with correct information and guidance; failing “to be available for warm transfers”; being overdue on following up with a significant percentage of his “student pipeline”; failing to meet the team’s average call metrics for wait time, warm transfers, call volume, and call time; failing to complete his weekly evaluation “scorecards”; and his unsatisfactory attendance. Mumford and Gelfand provided Plaintiff with a plan for corrective action that required him to 3 - OPINION AND ORDER “ensure accurate information is provided in every student interaction”; to use the sales framework established by the department and to “score a minimum of 2 on all of the skills evaluated”; to improve to “at least the team average for wait time, warm transfers, call volume, and call time”; and to adhere to his attendance requirements. Tripp Decl., Ex. 15 at 4. Mumford and Gelfand also advised Plaintiff that they had been “notified of concerns that some staff members have with your communication. Demetrye, you are expected to use professional language and display a professional and respectful demeanor at all times in the workplace. We also ask that you respect other coworkers who do not want to engage in discussions.” Id. Finally, Mumford and Gelfand advised Plaintiff that [t]his written warning serves as notice that your pattern of unsatisfactory job performance must improve immediately. During the next 30 days, we'll be carefully monitoring your performance, and we'll take appropriate action during or following this period in accordance with the degree of progress you make. If you do not immediately improve your job performance and sustain it at an acceptable level, or if there are any other job performance problems, this may result in further disciplinary action, including termination. Failure to comply with the plan for corrective action or any future violations of Brandman's policies, job requirements and/or procedures may result in further disciplinary action including termination.

Tripp Decl., Ex. 15 at 5. Plaintiff did not include any comments in the employee comments section of the Memorandum. Plaintiff and Mumford signed the Memorandum on June 10, 2015. 4 - OPINION AND ORDER Gelfand investigated the issue of Plaintiff’s alleged manipulation of call metrics and discovered evidence that, according to Gelfand, established Plaintiff was intentionally manipulating his call data to make his performance appear to be better. Specifically, Gelfand discovered Plaintiff had made 39 calls to a “nonviable number”; “failed to disconnect from some calls when they were over, which would increase [Plaintiff’s] talk time”; and “dispositioned at least one call ‘successful,’ which represents that he actually spoke to the student, when he had in fact only left a voicemail.” JSAF at ¶ 41. Mumford was on vacation from June 29, 2015, through July 10, 2015. Mumford instructed Plaintiff to send “daily recaps” to Gelfand while Mumford was gone, and Plaintiff, therefore, sent his daily recaps to Gelfand the week of June 29, 2015. Mumford, however, did not advise Plaintiff to send his daily recaps to

another individual if Gelfand was not in the office. Thus, because Gelfand was out of the office the week of July 6, 2015, Plaintiff did not send his daily recaps to anyone that week. On July 21, 2015, Mumford and Gelfand sent a second Disciplinary Counseling Memorandum to Plaintiff in which they reiterated their concerns with Plaintiff’s performance as set out in the June 10, 2015, Disciplinary Counseling Memorandum and also advised Plaintiff: Upon further investigation, we have determined that you have not been accurately dispositioning 5 - OPINION AND ORDER your calls. Data that was pulled showed that you dispositioned calls as “successful”, when you actually left voicemails. In addition, there were approximately 39 calls made to one not viable number over a period or a few weeks which increased your call metrics. Furthermore, there were calls that you made where you did not disconnect and the call time recorded for that entire length of time, increasing your call time. Given this additional information, the nature of the Written Notice of disciplinary Action is being modified to a Final Written Notice.

Tripp Decl., Ex. 8 at 1. Mumford and Gelfand also noted Plaintiff’s “job performance has not adequately improved [in] the areas identified” in the June 10, 2015, Memorandum. Id. at 2. Specifically, Plaintiff failed to meet his student-conversion target; failed to meet his “score target” for “quality student interactions/consultative sales”; and failed to meet the team average for wait time, warm transfers, call volume, and call time. Id. Finally, they noted “[o]n 6/25 you had to be reminded by your AD to send the daily recap as you had not submitted it 3 days in a row. On 7/13 you were notified that you neglected to submit it for a full week during the absence of your AD.” Id. The Disciplinary Counseling Memorandum included a plan for corrective action and noted: This final written warning serves as notice that your pattern of unsatisfactory job performance must improve immediately.

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Wilkins v. Brandman University, Counsel Stack Legal Research, https://law.counselstack.com/opinion/wilkins-v-brandman-university-ord-2019.