Houf v. PNC Bank, Inc.

CourtDistrict Court, E.D. Kentucky
DecidedMarch 27, 2024
Docket5:21-cv-00311
StatusUnknown

This text of Houf v. PNC Bank, Inc. (Houf v. PNC Bank, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. Kentucky primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Houf v. PNC Bank, Inc., (E.D. Ky. 2024).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF KENTUCKY CENTRAL DIVISION LEXINGTON

BONNIE HOUF CIVIL ACTION NO. 5:21-311-KKC Plaintiff, V. OPINION AND ORDER PNC BANK, INC. Aka PNC Bank National Association Defendant. *** *** *** This matter is before the Court on the motion for summary judgment (DE 34) filed by defendant PNC Bank, Inc. Plaintiff Bonnie Houf is a former PNC employee. She had been working there for about 12 years when PNC fired her. She alleges the bank fired her because of her age. She was 64 at the time. PNC asserts that it fired her because she approved a transaction that was later proved to be fraudulent and caused the bank to lose $39,850. The bank moves for summary judgment in its favor. For the following reasons, the Court will grant the motion. I. Facts Houf was born in 1956. PNC hired her in April 2008 as a Customer Service Associate II. She was 52. (DE 34-2, Houf Dep. 18, 19, Ex. C.) In July 2012, PNC promoted Houf to Teller Banking Supervisor I, also known

as “Teller Lead” at PNC’s Georgetown Kroger branch in Georgetown, Kentucky, reporting to Branch Manager Jane Offutt, who was 50 years old. (DE 34-2, Houf Dep. 20, 22, Ex. D; DE 34-4, Offutt Dep. 4, 11, 15.) Offutt was the only person who interviewed Houf for the position and is the person who hired her for the position.

(DE 34-2, Houf Dep. at 22; DE 34-4, Offutt Dep. at 15.) As a Teller Lead, Houf was responsible for supervising, observing, and providing coaching to tellers; shipping and receiving money; training and mentoring new tellers at the branch including about risk policy, and procedures; and approving certain transactions for the tellers reporting to her. (DE 34-4, Offutt Dep. 15-16; DE 34-5, Offutt Aff. ¶ 21.) On Friday, January 3, 2020, a customer deposited a check in the amount of $95,890 through the ATM at the Georgetown Kroger branch. (DE 34-4, Offutt Dep.

22; DE 34-5, Offutt Aff. ¶ 4.) The account into which the check was deposited was a relatively new account with an overdrawn account balance, it did not have any significant prior deposits, and it did not have any bills set up for payment out of the account or direct deposits set up into the account. (DE 34-5, Offutt Aff. ¶ 5.) On Tuesday, January 7, 2020, the customer on that account returned to the Georgetown Kroger branch, seeking to withdraw $39,850.65 of the funds deposited

on the previous Friday to purchase a cashier’s check. (DE 34-4, Houf Dep. 20-21; DE 34-5, Offutt Aff. ¶ 6.) When a transaction is processed against a recent large deposit, PNC branch employees are trained to look for “red flags” on the account. (DE 34-5, Offutt Aff. ¶ 9.) Examples of “red flags” include: (1) large checks deposited through an ATM; (2) an account that has been open for a short period of time; (3) whether there are 2 direct deposits going into the account; (4) whether bills are being paid out of the account; and (5) whether the account has a low or overdrawn balance. (DE 34-2, Houf Dep. 41; DE 34-4, Offutt Dep. 23-25; DE 34-5, Offutt Aff. ¶ 9.) Employees can

request a “deposit verification” to determine if funds are available to cover the check being deposited before releasing any of the funds. (DE 34-4, Offutt Dep. 23.) An employee can request a deposit verification by either calling a department within PNC or submitting the request electronically. (DE 34-4, Offutt Dep. 23-24; DE 34-2, Houf Dep. 51.) The purpose of a deposit verification is to verify that the funds promised by the check are available and there are no holds or stop payments on the check. (DE 34-2, Houf Dep. 35-36.)

Teller Stacy Smith (then 43-years-old) assisted the customer. (DE 34-6, Cape Aff. ¶ 12; DE 34-2, Houf Dep. 32.) The Georgetown branch was short-staffed that day. Only Smith, Houf, and Offutt were present. (DE 34-2, Houf Dep. 32.) Smith, who reported to Houf, had worked at PNC for less than one year. (DE 34-2, Houf Dep. 39; DE 34-6, Cape Aff. ¶ 21.) Smith was not authorized to handle customer transactions exceeding $25,000. (DE 34-2, Houf Dep. 33.) Smith initially went to

Offutt to sign off on the cashier’s check the customer ordered, but Offutt was not available, so Smith asked Houf to sign the cashier’s check. (DE 34-2, Houf Dep. 32- 33.) Houf’s transaction limit was $50,000. (DE 34-4, Offutt Dep. 21; DE 34-2, Houf Dep. 33.) Houf both approved the January 7 transaction for Smith and signed the cashier’s check. (DE 34-2, Houf Dep. 30, 33, 34. 36, 37; DE 34-6, Cape Aff. ¶¶ 15, 3 16.) When Smith processed the January 7 transaction, she should have requested a deposit verification to ensure that the funds were available, but she did not do so. (DE 34-4, Offutt Dep. 25-26; DE 34-2, Houf Dep. 25, 35, 136.) When Houf approved

the January 7 transaction for Smith and signed the cashier’s check, she should have reviewed the account for red flags and either asked Smith to request a deposit verification or requested one herself. Houf did not request the deposit verification or ask Smith to request one. (DE 34-2, Houf Dep. 37, 42-43; DE 34-4, Offutt Dep. 23, 27, 31-33; DE 34-6, Cape Aff. ¶ 12.) Houf asserts she had trouble seeing the computer that day because she had eye surgery in December 2019. (DE 34-2, Houf Dep. 30-32, 122-23.) She had

previously informed Offutt of this, and Offutt placed her at a “handicapped station,” where she would not have as much interaction with customers and where the computer was closer to her than at other stations. (DE 34-2, Houf Dep. 31-32, 122- 23.) Houf stated that she did not conduct her own “due diligence” or request a deposit verification to make sure the January 7 transaction was not fraudulent. (DE

34-2, Houf Dep. 34-36.) She testified that, instead, she asked Smith if she “had completed everything” and Smith showed her on a computer screen that the funds were available in the account. (DE 34-2, Houf Dep 34-37.) Houf conceded that she should not have relied on Smith and that she should have conducted her own “due diligence” on the transaction but stated that she “couldn’t see that day so [she] depended on someone else.” (DE 34-2, Houf Dep. 37.) 4 Houf testified that, despite her vision problems, she was able to see on the computer screen that the funds were available in the account and was able to see that there had been a recent large deposit into the account. (DE 34-2, Houf Dep. 34-

35, 36, 37-38.) Houf testified that Smith should have called and verified that the deposited funds were available. (DE 34-2, Houf Dep. 35-36.) Nevertheless, Houf did not ask Smith if she had requested a deposit verification (DE 34-2, Houf Dep. 52). Nor did Houf direct Smith to request a deposit verification. (DE 34-2, Houf Dep. 77.) Nor did Houf request a deposit verification herself. (DE 34-2, Houf Dep. 36-37) Houf conceded that she could have called to request a deposit verification. (DE 34-2, Houf Dep. 38, 42, 46-47.) She also recognized that she was required to

conduct her own due diligence before approving the transaction. (DE 34-2, Houf Dep, 37, 41.) Houf testified that she had “no idea what she was thinking” when she relied on an inexperienced teller to perform the due diligence on the transaction instead of doing it herself. (DE 34-2, Houf Dep 40.) Around January 8 or 9, 2020, the Georgetown Kroger branch learned that the $95,890 check from the January 3 deposit had been returned as fraudulent. (DE 34-

2, Houf Dep. 47; DE 34-5, Offutt Aff. ¶ 12.) Houf told Offutt that Smith had shown her that the funds were available in the account at the time of the transaction and had been available since the previous Friday. (DE 34-2, Houf Dep. 50-51.) On January 9, Offutt contacted PNC’s Loss Prevention Department to report that the deposit had been returned and a cashier’s check had been issued from the returned

5 deposit. (DE 34-5, Offutt Aff. ¶ 13.) As a result, PNC lost more than $39,000. (DE 34-5, Offutt Aff.

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