Hansen v. Rock Holdings, Inc.

CourtDistrict Court, E.D. California
DecidedJanuary 21, 2020
Docket2:19-cv-00179
StatusUnknown

This text of Hansen v. Rock Holdings, Inc. (Hansen v. Rock Holdings, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hansen v. Rock Holdings, Inc., (E.D. Cal. 2020).

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 EASTERN DISTRICT OF CALIFORNIA 10 11 BILL HANSEN, No. 2:19-cv-00179-KJM-DMC 12 Plaintiff, 13 v. ORDER 14 ROCK HOLDINGS, INC., et al., 15 Defendants. 16 17 In this case, brought under the Telephone Consumer Protection Act (TCPA), 18 defendants move to stay the case and compel arbitration. For the following reasons, the motion is 19 DENIED. 20 I. BACKGROUND 21 Plaintiff Bill Hansen filed this lawsuit on behalf of himself and all those similarly 22 situated, alleging defendants violated the TCPA by sending texts advertising mortgage 23 refinancing services without the recipients’ consent. Am. Compl., ECF No. 13, ¶¶ 14–31, 48 24 (citing 47 U.S.C. § 227 (TCPA)). Specifically, plaintiff alleges defendants sent a text to his 25 cellphone number ending in 9577 stating: 26 willena – Regarding your monthly payment for your Roseville home. Come back and see your potential savings in 2 minutes. 27 ** http://dcmg.com/adgTdKbj ** 28 1 LMB Reply STOP to stop[.] 2 Id. ¶ 16. 3 Defendants LMB Mortgage Services, Inc., d/b/a LowerMyBills.Com (“LMB”) and 4 CPL Assets, LLC, d/b/a Core Digital Media Solutions filed a motion to compel arbitration of 5 plaintiff’s claims and stay the case pending arbitration. Mot., ECF No. 23. Defendant Digital 6 Media Solutions, LLC, d/b/a DCMG joined the motion to compel. ECF No. 26. Defendants 7 argue plaintiff should be compelled to arbitrate his TCPA claim because he agreed to LMB’s 8 Terms of Use, which include a provision requiring arbitration of “all claims, disputes or 9 controversies between [plaintiff] and LMB, and its parents, affiliates, subsidiaries or related 10 companies . . . .” Mot. at 9–10. According to defendants, plaintiff agreed to these Terms of Use 11 in March 2014 when he entered his information into LowerMyBills.com and clicked the button 12 labeled “Click to See Your Free Results!” (the “submit button”). Id. at 8. In so doing, defendants 13 argue, plaintiff manifested his agreement to LMB’s Terms of Use, because the following 14 statement appeared right above the button: 15 By clicking the button, you agree to the Terms of Use and Privacy Policy to be matched with up to 5 participants in the LMB Partner 16 Network and consent (not required as a condition to purchase a good/service) for us and/or them to contact you (including through 17 automated or prerecorded means) via telephone, mobile device (including SMS and MMS), and/or e-mail about lending information 18 . . . .” 19 Id. (explaining “Terms of Use” and “Privacy Policy” are hyperlinked on the website). In support 20 of their argument, defendants offer LMB company records and an accompanying declaration 21 suggesting the following information, referred to here as the “Hansen information,” was entered 22 into LowerMyBills.com and submitted using the submit button1: 23 1. Name: Willena Hansen 24 2. Telephone Number: (916) ***-9577 25 3. E-mail address: williern*** 26

27 1 Though the following information does not fall within the categories that must be redacted under Local Rule 140(a), in recognition of privacy interests, the court includes here only what is directly 28 relevant to the instant motion. 1 4. Property Address: *** Americana Drive, Roseville, California 2 5. Current Property Value: $*** 3 6. Current Mortgage Balance: $*** 4 7. Current Interest Rate: ***% 5 8. Assessment of Current Credit: *** 6 Mot. at 7. It is undisputed that Willena Hansen, who died recently, was plaintiff Bill Hansen’s 7 mother, and the telephone number ending in 9577 belongs to Bill Hansen. See Mot. at 7; Hansen 8 Decl. ¶¶ 4–5, ECF No. 30; Compl. ¶ 15. It is also undisputed that Bill Hansen, his wife, and 9 Willena Hansen at one point jointly owned the Americana Drive property in Roseville, California 10 (the “Roseville property”) as joint tenants. Vogt Decl. ¶¶ 3–4, ECF No. 23-2 (explaining title 11 search revealing ownership of the Roseville property). The parties dispute whether the e-mail 12 williern*** belongs to Bill Hansen or Willena Hansen. Mot. at 7 (citing Vogt Decl. ¶ 7 & Ex. 6); 13 Hansen Decl. ¶ 5. Defendants also offer evidence suggesting the Roseville property was 14 refinanced using Assent, LLC, three months after LMB claims to have sent plaintiff a referral to 15 Assent, LLC, Mot. at 14 (citing Vogt Decl. ¶ 5 & Ex. 3); plaintiff does not dispute that the 16 refinancing occurred, Opp’n, ECF No. 28, at 17. 17 Plaintiff declares under penalty of perjury that he never visited the website 18 LowerMyBills.com, never entered any of the Hansen information and never clicked the submit 19 button. Hansen Decl. ¶¶ 2–3. Therefore, he argues, he is not bound by the arbitration clause in 20 the Terms of Use, and his claim should proceed in district court. Opp’n at 8. 21 Defendants LMB and CPL Assets filed a joint reply, ECF No. 33, and defendant 22 Digital Media Solutions, LLC filed a separate reply, ECF No. 34. The court held a hearing on 23 July 12, 2019, and resolves the motion here: because genuine disputes of material fact exist as to 24 whether plaintiff is bound by LMB’s Terms of Use, as explained below, the court DENIES the 25 motion to compel. 26 II. LEGAL STANDARD 27 Congress enacted the Federal Arbitration Act, 9 U.S.C. the FAA, “in response to 28 widespread judicial hostility to arbitration agreements.” AT&T Mobility LLC v. Concepcion, 563 1 U.S. 333, 339 (2011) (citations omitted). Section two of the FAA is its “primary substantive 2 provision.” Id. at 339 (citation omitted). It states: “A written provision in . . . a contract 3 evidencing a transaction involving commerce to settle by arbitration a controversy thereafter 4 arising out of such contract or transaction . . . shall be valid, irrevocable, and enforceable, save 5 upon such grounds as exist at law or in equity for the revocation of any contract.” 9 U.S.C. § 2. 6 “A party cannot be required to submit to arbitration any dispute which he has not 7 agreed so to submit.’” Knutson v. Sirius XM Radio Inc., 771 F.3d 559, 565 (9th Cir. 2014) 8 (quoting United Steelworkers of Am. v. Warrior & Gulf Nav. Co., 363 U.S. 574, 582 (1960)). “A 9 court may invalidate an arbitration agreement based on ‘generally applicable contract defenses’ 10 like fraud or unconscionability, but not on legal rules that ‘apply only to arbitration or that derive 11 their meaning from the fact that an agreement to arbitrate is at issue.’” Kindred Nursing Centers 12 Ltd. P’hip v. Clark, 137 S. Ct. 1421, 1426 (2017) (quoting Concepcion, 563 U.S. at 339). 13 Section 4 of the FAA allows district courts to hear motions to compel arbitration. 14 9 U.S.C. § 4. “Generally, in deciding whether to compel arbitration, a court must determine two 15 ‘gateway’ issues: (1) whether there is an agreement to arbitrate between the parties; and (2) 16 whether the agreement covers the dispute.” Brennan v. Opus Bank, 796 F.3d 1125, 1130 (9th Cir. 17 2015) (quoting Howsam v. Dean Witter Reynolds, Inc., 537 U.S. 79, 84 (2002)). The party 18 moving to compel arbitration bears the burden of showing each of these elements by a 19 preponderance of the evidence. See BG Grp., PLC v. Republic of Argentina, 572 U.S. 25, 60 20 (2014) (it is for the court, not the arbitrator, to resolve a dispute regarding the consent of the 21 parties to arbitration); Ashbey v.

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Hansen v. Rock Holdings, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/hansen-v-rock-holdings-inc-caed-2020.