Ford v. Blue Cross & Blue Shield of Connecticut, Inc.

578 A.2d 1054, 216 Conn. 40, 5 I.E.R. Cas. (BNA) 942, 1990 Conn. LEXIS 269
CourtSupreme Court of Connecticut
DecidedJuly 31, 1990
Docket13667
StatusPublished
Cited by162 cases

This text of 578 A.2d 1054 (Ford v. Blue Cross & Blue Shield of Connecticut, Inc.) is published on Counsel Stack Legal Research, covering Supreme Court of Connecticut primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ford v. Blue Cross & Blue Shield of Connecticut, Inc., 578 A.2d 1054, 216 Conn. 40, 5 I.E.R. Cas. (BNA) 942, 1990 Conn. LEXIS 269 (Colo. 1990).

Opinion

Hull, J.

The dispositive issue in this appeal is whether the trial court properly instructed the jury concerning the allocation of burdens of proof in an action brought by an employee pursuant to General Statutes § 31-290a,1 alleging wrongful termination of employ[42]*42ment. The plaintiff, Roberta Ford, instituted this action pursuant to § 31-290a, claiming that the defendant, Blue Cross and Blue Shield of Connecticut, Inc., had terminated her employment because she had filed a claim for workers’ compensation benefits. The case was tried before a jury that found in favor of the plaintiff and awarded damages as follows: $95,270 for payment of back wages; $3703 for loss of employee benefits; $50,000 for other damages; $49,657.66 for attorney’s fees; and $962.50 for other costs. The trial court rendered judgment in accordance with the verdict and additionally ordered that the plaintiff be reinstated to her previous employment position. From this judgment the defendant appealed and the plaintiff cross appealed to the Appellate Court; we subsequently transferred this case to ourselves pursuant to Practice Book § 4023. We reverse the judgment of the trial court and remand the case for a new trial.

Evidence was presented at trial from which the jury could reasonably have found the following facts. In 1971, the defendant hired the plaintiff, a 1946 nursing school graduate, as a manager in its medical review department. The plaintiff subsequently held several other positions in this department, and in January, 1983, became a senior medical records examiner. In [43]*43these capacities, the plaintiff received satisfactory performance appraisals. Following an appraisal in December, 1984, the plaintiff was recommended by her supervisor, Toni Jackson Starrs, for a promotion to the higher salaried position of utilization review specialist. This new position entailed more complex duties than did the position of records examiner. In particular, the utilization review specialist was responsible for on-site audits of home health agencies and the compilation of periodic statistical reports for the Health Care Financing Administration, the federal agency that oversees the medicare program. Although the plaintiff had been suffering for several months from anxiety due to the pressure of her job as senior medical records examiner, she decided to accept the promotion.

Upon taking the position of utilization review specialist, the plaintiff was required to perform certain of the functions of her former position as well as the duties of the new position. The plaintiff received negligible formal training regarding her new responsibilities and soon began having difficulty performing all of the functions of her job. Because of this difficulty, the plaintiff sought guidance and assistance from Starrs, but received little instruction.

On January 30, 1985, the plaintiff was having difficulty completing an audit that was due the following day. She was eventually reduced to tears and left work. The following day she consulted Gerald Flamm, a psychiatrist, who diagnosed her as suffering from depression and anxiety. Flamm sent a letter to the defendant in which he stated that due to the plaintiffs condition, she was unable to work. Flamm did not clear the plaintiff to return to work until February 25, 1985. On February 26,1985, after returning to work, the plaintiff filed a notice of claim for workers’ compensation benefits, claiming that her disability had been caused by work-related stress.

[44]*44During the plaintiffs absence from work, Starrs reassigned the plaintiff’s work to other members of the department who discovered numerous errors in the reports on which the plaintiff had been working. When the plaintiff returned to work, however, little was said about either her absence or the problems with her work. Upon her return to work, the plaintiff assumed a reduced workload that resulted in a reduction of her anxiety and depression. Nevertheless, errors in her work continued to occur.

On May 8, 1985, Starrs informed the plaintiff that she had received a call from the defendant’s insurance carrier inquiring about the plaintiff’s stress-related medical problems. The plaintiff explained that the call concerned her workers’ compensation claim. Starrs thereafter called Norma Ginter, an employee then in charge of administering the defendant’s disciplinary procedures, to discuss the plaintiff’s situation. Ginter’s notes and testimony regarding that conversation indicated that Starrs initiated discussion about the plaintiff’s workers’ compensation claim and Starrs’ concern about the insurance carrier’s investigation of her department. Starrs also discussed with Ginter the problems with the plaintiff’s job performance. On May 9, 1985, Starrs and Ginter again discussed the plaintiff, a conversation that resulted in their agreement to offer the plaintiff an early retirement option. Starrs and Ginter agreed that, if the plaintiff refused this option, they would then initiate formal disciplinary procedures.

Starrs met with the plaintiff on May 10,1985, a meeting that commenced with Starrs’ mention of the fact that the plaintiff had filed a workers’ compensation claim. Starrs then informed the plaintiff that she had detected problems with the plaintiffs job performance, particularly her inability to perform the audits and compile the statistical records. The discussion thereafter turned to options available to the plaintiff such as early [45]*45retirement, part-time work, and transfer to another department. The meeting then ended as it had begun with Starrs’ mention of the plaintiff’s pending workers’ compensation claim.

Starrs’ treatment of the plaintiff at this meeting resulted in the recurrence of the plaintiff’s symptoms of anxiety. The plaintiff, nonetheless, decided against early retirement. When the plaintiff informed Starrs of her decision, Starrs instituted the first step in the defendant’s formal discipline process by placing the plaintiff on a forty-five day warning, commencing June 13,1985. Starrs told the plaintiff that if her work did not improve during that time further discipline would result. The plaintiff requested that Starrs show her the errors that she had made in her work, a request that Starrs refused.

The plaintiff thereafter returned to Flamm for further treatment for her stress. Flamm found that the plaintiff’s renewed stress took the form more of anxiety than of depression for which he prescribed medication and recommended further consultative therapy. He felt that the increased anxiety from which the plaintiff suffered during the period May to August, 1985, was caused by the defendant’s disciplinary action.

During mid-June, 1985, the plaintiff consulted with an attorney concerning the events that had transpired at work. On June 20,1985, the attorney sent a letter to the defendant’s director of human resources, Nicholas Reuter, claiming that the defendant’s recent discipline of the plaintiff was in retaliation for the plaintiffs workers’ compensation claim. Reuter referred the letter to Joan Hartley, the manager of communications and equal employment within the department. Hart-ley thereafter became involved in the plaintiff’s disciplinary process in an effort to ensure that the discipline [46]*46imposed was based upon errors made during the relevant warning period.

On July 28, 1985, the plaintiff wrote a rebuttal to Starrs’ June 13 warning that ultimately had been reduced to writing in early July.

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Bluebook (online)
578 A.2d 1054, 216 Conn. 40, 5 I.E.R. Cas. (BNA) 942, 1990 Conn. LEXIS 269, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ford-v-blue-cross-blue-shield-of-connecticut-inc-conn-1990.