Empire Financial Services, Inc. v. Bank of New York

900 A.2d 92, 2006 Del. LEXIS 180, 2006 WL 1027039
CourtSupreme Court of Delaware
DecidedApril 17, 2006
Docket310, 2005
StatusPublished
Cited by27 cases

This text of 900 A.2d 92 (Empire Financial Services, Inc. v. Bank of New York) is published on Counsel Stack Legal Research, covering Supreme Court of Delaware primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Empire Financial Services, Inc. v. Bank of New York, 900 A.2d 92, 2006 Del. LEXIS 180, 2006 WL 1027039 (Del. 2006).

Opinion

BERGER, Justice:

In this appeal we consider, among other issues, the appropriate measure of damages in a claim arising from the theft of certain business records and the related termination of a collection agency’s contract with a bank. A jury found that, in conspiracy with the bank, the president of the collection agency stole business records from the agency, and used those records to service collections for the bank at a new collection agency. Because the contract between the bank and the original collection agency was terminable at will, however, the bank argued that the original collection agency suffered no damages. The trial court agreed, and entered a judgment of zero damages. We conclude that the trial court erred in limiting the collection agency to a contract measure of damages. The tort measure of damages, which should have been applied, allows recovery for lost profits resulting from the bank’s wrongful conduct. Accordingly, we reverse and remand for a trial on damages.

Factual and Procedural Background

From 1989 until 1997, Empire Financial Services, Inc. (Empire) was one of several “secondary” collection agencies retained by The Bank of New York (Delaware) (Bank) to service its unpaid credit card debt. 1 Under the terms of the operative Secondary Collection Agreement (Agreement), the Bank referred accounts to Empire for collection either by legal action or other “collection procedures.” Empire *94 was given 6 months to work the account. If Empire succeeded in establishing a repayment schedule with the debtor (a “paying” account), or executing on a judgment against the debtor (a “legal” account), Empire received 50% of all amounts recovered.

Empire compiled a database for the accounts it serviced, which included information such as debtors’ addresses and job histories, contact numbers and notes of contacts, attorney lists, matters referred to attorneys, and other information developed by Empire in an effort to secure repayment from the debtors. Under the Agreement, Empire was required to provide the Bank with reports, but those reports only included the account number, referral date, status, and balance. In addition, the Bank was entitled to audit any and all accounts. 2 The Bank could recall one or more of its accounts at any time, for any reason. 3 Thereafter, Empire was entitled to receive its 50% commission only on payments made within 7 days after the recall. By January 1997, Empire’s paying and legal accounts were yielding about $22,000 per month in profits.

During the months before his departure, Elviro Ocasio, Jr., President and general manager of Empire, attempted to acquire the company. He owned 25% of the stock and tried to purchase the remaining stock from the three other stockholders: Joseph Maceari, the founder, who owned 50%, and Frances and Daniel Brousseau, who both owned 25% jointly. Maccari rejected several buy-out proposals, however, so Ocasio decided it was time to move on. At the end of January 1997, Ocasio contacted James Armistead, the Bank employee responsible for Empire’s accounts. Ocasio told Armistead that he was going to leave Empire and join another collection agency. They met for lunch on January 29, 1997, and agreed informally that the Bank would transfer its accounts from Empire to Oca-sio’s new agency. On this subject, Ocasio testified as follows:

Q. So when you had lunch, had you basically reached an agreement with him that you were relatively confident that the [Bank] would give you the Empire accounts?
A. Although there wasn’t a verbal or written agreement, I felt fairly confident that, when I moved to [the new agency], that I was going to get the [Empire] account.
* * *
Q. To your thinking, did Mr. Armi-stead believe or know that you had sufficient information on the accounts to basically be able to step into Empire’s shoes and service those accounts?
A. He had knowledge that I had some information that would help me service the accounts. To what detail, I don’t think he knew the detail of what we had. 4

Ocasio “clarified” this testimony by affidavit, stating that, when he left the luncheon with Armistead, he felt he had a verbal agreement that the Bank would transfer its accounts to the new agency, and that Armistead “knew [Ocasio] had information *95 that would help [him] service [the Empire] accounts without a reduction in cash flow....” 5

On Friday, January 31, 1997, Ocasio resigned from Empire. Over the next two days, Ocasio vandalized Empire’s offices and stole various client contracts, personnel files, and other business records. The following Monday, Gwen Wood, one of Empire’s employees, opened the office in the morning and found it in shambles. There was a letter from Armistead on Ocasio’s desk, dated January 29th, that did not appear to have been mailed. The letter advised Ocasio, as President of Empire, that the Bank was withdrawing all of its accounts because the Bank was pursuing a different strategy.

Ocasio and most of Empire’s other employees joined DBA Collection and Administrative Services, Inc. (DBA) in early February, and the Bank transferred all of its Empire accounts to DBA within a few days after Ocasio started at DBA. Raul Torres, one of the Empire employees who moved to DBA, testified that, during the last week of January 1997, he helped Ocasio carry sealed boxes out of Empire’s offices. Torres later learned that those boxes contained all the relevant collection data for the Bank’s accounts. The documents were printed on January 27, 1997, and DBA’s employees spent several weeks, working full-time, inputting the data from those documents into DBA’s system. According to Torres, Ocasio instructed Torres to take the documents home with him every night, and to destroy them after the data had been transferred. 6

In early February 1997, Empire sought injunctive relief against Ocasio in the United States District Court for the District of New Jersey. Empire obtained a temporary restraining order, and eventually reached a settlement with Ocasio. In 1999, Empire filed suit in Delaware against the Bank, Armistead, Ocasio, and other former Empire employees. The operative complaint, which now names only the Bank and Armistead as defendants, includes claims of conversion; tortious interference with business relationships; breach of contract; civil conspiracy; and unjust enrichment. 7

In 2003, the Superior Court granted the Bank’s motion for summary judgment as to all claims except civil conspiracy. 8 The conspiracy claim was tried in 2004, but the trial court severed liability and damages. The jury returned a verdict in favor of Empire on liability, 9 and the damages trial was scheduled to begin in April 2005. Before the second trial, however, the Bank again moved for summary judgment.

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Bluebook (online)
900 A.2d 92, 2006 Del. LEXIS 180, 2006 WL 1027039, Counsel Stack Legal Research, https://law.counselstack.com/opinion/empire-financial-services-inc-v-bank-of-new-york-del-2006.