DELLAVALLE-JONES v. XEROX CORPORATION

CourtDistrict Court, S.D. Indiana
DecidedMarch 31, 2022
Docket1:20-cv-00288
StatusUnknown

This text of DELLAVALLE-JONES v. XEROX CORPORATION (DELLAVALLE-JONES v. XEROX CORPORATION) is published on Counsel Stack Legal Research, covering District Court, S.D. Indiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
DELLAVALLE-JONES v. XEROX CORPORATION, (S.D. Ind. 2022).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF INDIANA INDIANAPOLIS DIVISION

COURTNEAY A. DELLAVALLE-JONES, ) ) Plaintiff, ) ) v. ) No. 1:20-cv-00288-SEB-MJD ) XEROX CORPORATION, et al. ) ) Defendants. )

ORDER GRANTING DEFENDANTS' MOTION FOR SUMMARY JUDGMENT

This cause is before the Court on Defendants' Motion for Summary Judgment [Dkt. 48], filed pursuant to Federal Rule of Civil Procedure 56. Plaintiff Courtneay A. DellaValle-Jones has brought this action against her former employer, Defendant Xerox Corporation, and Xerox's Vice President of Delivery, Defendant Lynne Malone, alleging that Defendants violated her rights under the Americans with Disabilities Act of 1990, 42 U.S.C. § 12101, et seq. ("ADA"), as amended by the ADA Amendments Act of 2008 ("ADAAA"), and Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 2000e et seq. ("Title VII"), as amended by the Pregnancy Discrimination Act of 1978, 42 U.S.C. 1981A ("PDA"), by discriminating against her on the basis of her disability and her pregnancy, and retaliating against her after she filed for short-term disability leave stemming from pregnancy complications. Ms. DellaValle-Jones alleges that Defendants also interfered with her rights under the Family and Medical Leave Act, 29 U.S.C. § 2601, et seq. ("FMLA") by failing to transfer her to an open position after she requested FMLA-qualifying leave and retaliated against her for requesting such leave. Defendants deny these allegations.

For the reasons detailed below, we GRANT Defendants' Motion for Summary Judgment. Factual Background I. General Background In June 2014, Ms. DellaValle-Jones began working for Xerox as an Account Operations Manager ("AOM") in its North America Operations, Service Delivery,

HiTech Organization. DellaValle-Jones Dep. at 26, 28–29. She held this position throughout her employment with Xerox, and at all times during her employment performed her work remotely by computer from her home in Indianapolis, Indiana. During her tenure with Xerox, Ms. DellaValle-Jones reported directly to Sally Muncy, a Client Operations Director ("COD"), who, in turn, reported to Defendant Lynne

Malone, the Vice President of Client Operations for the HiTech Organization. Id. at 63. Ms. Muncy conducted Ms. DellaValle-Jones's annual performance evaluations according to which Ms. Muncy never rated her lower than a "Meets Expectations" rating and often awarded her an "Exceeds all Expectations" rating. Dkts. 57-2, 57-3, 57-4, 57-5 (Performance Reviews); Muncy Dep. at 150–156.

II. Plaintiff's Job Responsibilities As an AOM, Ms. DellaValle-Jones's job responsibilities included managing and maintaining client relationships, services delivery operational leadership, personnel and resources management, customer-facing duties, on-site training, achieving contract service level agreements, and maintaining customer satisfaction and financial/business growth. Id. at 39–40. Her daily tasks included ensuring that her onsite docucare

associates were performing properly at their sites, coordinating break/fix tickets, service tickets, and supplies, ensuring that all devices were serviced and performing properly, confirming that move/add/change/device ("MACDs") requests were completed, and ensuring that her customers were kept satisfied. Id. at 48. She also completed Price Change Requests ("PCRs") and other reports, handled daily phone calls and project management, tracked new devices, and assisted colleagues as needed. Id. at 48–49.

Beginning in 2016, Xerox began assigning Ms. DellaValle-Jones additional responsibilities, including billing, project management, and daily customer interaction. Id. at 40. Specifically, at some point between 2016 and 2017, Ms. DellaValle-Jones was assigned to work with a team on the Proctor & Gamble ("P&G") account to assist with billing. Then, beginning in late 2017, Ms. DellaValle-Jones was also assigned to assist

with the Medtronics account. These assignments were in addition to her regular AOM duties discussed above. Her responsibilities on the P&G and Medtronics accounts included helping to prepare the billing invoices and the backup reports for invoices,1 assuring that the backup reports matched the invoices, and submitting all billing invoices by their specific deadlines. Id. at 46–47. According to Ms. DellaValle-Jones, she spent

roughly 40% to 50% of her time completing these billing responsibilities in addition to her regular daily tasks as an AOM. Id. at 47. Ms. Muncy and Ms. Malone, however,

1 Xerox bills its clients for office and production equipment as well as for other services, including triaging technical issues and delivering office supplies. estimate that she spent closer to 90% to 95% of her time on billing. Malone Dep. at 63; Muncy Dep. at 55.

III. Defendant's Global Restructuring Project and Reduction in Force In late summer of 2017, Xerox initiated "Project Compass," a global restructuring effort that included a broad-based reduction in force ("RIF"). Specifically, a few positions within Xerox's Service Delivery group, including the AOM role, were set to be repurposed and realigned into a newly configured version of the Service Delivery Manager ("SDM") position. Additionally, as part of the Project Compass restructuring,

Xerox planned to reduce the number of employees who would remain employed in the reconfigured SDM position by implementing a cost-cutting RIF impacting employees occupying the pre-Project Compass AOM, COD, and SDM positions. Malone Dep. at 40. According to Ms. Malone, the reconfigured SDM position was to focus on account

management, client relationships, contract delivery, and partnering with their sales organization, but did not include any billing duties, as those responsibilities were reassigned to a shared services organization, United States Customer Business Operations ("USCBO"), in Guatemala.2 Id. at 36. Ms. DellaValle-Jones disputes this explanation based on a job description she received from Ms. Muncy, which Ms. DellaValle-Jones

believed set forth the duties for the reconfigured SDM position and included the duty to "provide accurate and timely customer billing/inspection" under the goal of

2 According to Defendants, the billing work that Xerox transferred to USCBO as part of the Project Compass restructuring is currently still performed offshore. "Financial/Business Growth," which was a goal also listed in Ms. DellaValle-Jones's pre- Project Compass AOM job description. Dkt. 57-15 (Job Description); Malone Dep. at

149–50. Ms. Muncy, however, has testified that the job description she provided Ms. DellaValle-Jones contained the duties and responsibilities for both the AOM role as well as the SDM position and was not the job description for the newly formed SDM position. Muncy Dep. at 184–85. Ms. Malone was first informed of Project Compass in August 2017 and was tasked with selecting for elimination five of the employees reporting to her in the COD, AOM,

and/or SDM positions. The Project Compass assessment that she was instructed to use to in evaluating these employees included the following six categories: job knowledge; flexibility; execution; effectiveness; business skills; and problem solving/decision making.

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DELLAVALLE-JONES v. XEROX CORPORATION, Counsel Stack Legal Research, https://law.counselstack.com/opinion/dellavalle-jones-v-xerox-corporation-insd-2022.