Danvers Motor Co. v. Ford Motor Co.

432 F.3d 286, 2005 U.S. App. LEXIS 28035, 2005 WL 3454739
CourtCourt of Appeals for the Third Circuit
DecidedDecember 19, 2005
Docket04-3950
StatusPublished
Cited by136 cases

This text of 432 F.3d 286 (Danvers Motor Co. v. Ford Motor Co.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Third Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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Danvers Motor Co. v. Ford Motor Co., 432 F.3d 286, 2005 U.S. App. LEXIS 28035, 2005 WL 3454739 (3d Cir. 2005).

Opinion

ALITO, Circuit Judge.

Eight automobile dealers appeal the District Court’s dismissal of their claims against the Ford Motor Company for lack of standing. Because their complaint alleges concrete and particularized injuries that are fairly traceable to Ford’s behavior and redressable in court, we reverse and remand.

I.

In November 2000, a putative nationwide class of Ford dealers brought suit, claiming that Ford’s recently introduced Blue Oval Program (“BOP”) violated state and federal law. A District Court dismissed the case without prejudice for lack of standing. Danvers Motor Co. v. Ford Motor Co., 186 F.Supp.2d 530 (D.N.J.2002) (‘Danvers /”).

Instead of appealing Danvers I, the Plaintiffs revised their complaint and filed it anew on May 6, 2002. Ford responded with a motion to dismiss, which prompted Plaintiffs’ latest effort, an “amended and supplemented” complaint filed on January 7, 2003. In an unpublished opinion we will call Danvers II, the District Court held that eight of the nine named Plaintiffs “do not yet have an injury that will support constitutional standing.” Joint Appendix (“App.”) at 24. The ninth Plaintiff is not a party to this appeal.

A.

“When reviewing an order of dismissal for lack of standing, we accept as true all material allegations of the complaint and construe them in favor of the plaintiff.” Conte Bros. Automotive, Inc. v. Quaker State-Slick 50, Inc., 165 F.3d 221, 224 (3d Cir.1998). We therefore relate the facts as alleged in the Plaintiffs’ complaint.

Plaintiffs sell Ford automobiles in accordance with “the terms of a standard Ford Franchise Agreement.” Complaint ¶¶ 33-36. They claim that Ford’s BOP “is part of a coordinated objective to control and micromanage all Ford dealerships.” Id. ¶ 42. Ford describes its BOP, introduced in April 2000, as a nationwide customer service and satisfaction incentive program designed to improve dealer performance. It is technically voluntary, but every Ford dealer is forced to bear the costs of the program, while only those who are “BOP certified”.may reap its benefits. All eight dealers on appeal have been certified. 1

In order to finance its BOP, Ford charges an additional 1% for its automobiles, leaving the Manufacturer’s Suggested Retail Price unchanged. When dealers sell the vehicles, Ford essentially reimburses them by giving them a “bonus” of 1.25% if the dealers met the initial certification requirements by April 17, 2001. The bonus drops to 1% if the dealer applied on or after April 1, 2001, and achieved certification prior to April 1, 2002. Ford originally planned to drop the bonus to .75% in April 2004, and to .5% in 2005, but it has since abandoned this plan. See App. at 77.

Certification entitles dealers to a number of benefits beyond these reimbursements. According to the complaint, *289 dealers also receive 10% transportation assistance allowance bonuses; 50% discounts on all retail invoice messages; 401K plans for dealers’ employees; access to the Blue Oval Certified Healthcare Plan; and Blue Oval National Advertising. See id. at 78.

Plaintiffs allege that the certification process is onerous, requiring significant expenditures of time and money, and resulting in a substantial loss of control over dealership activities. Certification requires dealers to meet standards under a number of performance criteria, including leadership, concern resolution, sales, service, facilities, and customer service. See id. at 75. As explained at length in the complaint, the criteria are detailed, comprehensive, and difficult to meet.

A necessary condition for BOP certification is the so-called National Voice of the Consumer Target, a creation of JD Power & Associates. To become certified, most dealers must receive sufficiently high survey scores from customers on four survey questions. See Danvers I, 186 F.Supp.2d at 582-33; App. at 79-81. If their scores are high enough, all other certification requirements are waived. Plaintiffs aver that “the only way a dealer’s score can increase” is if a customer marks “completely satisfied” in response to every question. Complaint ¶ 72 (emphasis in original).

Another criterion for BOP certification is a set of facilities requirements, which allegedly “encompass all the ordinary routine aspects of running a dealership which are normally within the responsibilities and concerns of the dealer, safe from the intrusion of Ford or its agents.” Danvers 1, 186 F.Supp.2d at 533. See also App. at 84-85. “Under the current standard, [in densely populated areas,] J.D. Power must deem the dealers’s facility equal to or better than two of four full-line dealerships within a ten-mile radius.” Complaint ¶ 90.

BOP certification does not end a dealer’s obligations. According to the complaint, the Program requires annual recertification, which may involve “unilaterally altered standards.” See App. at 81. For example, from 2001 to 2002, Ford increased the Voice of the Customer survey scores necessary to remain certified, and demanded “[o]ne-day service appointment availability, down from two business days.” Complaint ¶ 73. “A dealer had to satisfy Ford’s requirements each and every year or Ford will decertify the Certified dealers, withhold the reimbursements, and withdraw most benefits.” Id. ¶ 74. In 2002, due to increased certification targets, 100 dealers “fell off the Program,” and as of November 14, 2002, about 65 remained uncertified. Id. ¶ 77.

The complaint states that the BOP certification and recertification processes constitute nine violations of federal and state law. 2 More generally, it claims that “Ford’s intent, through the Blue Oval Program ... is, has been and will continue to be, to constructively terminate virtually at will the number of dealers it chooses and to increase control of the operations of the remainder.” Id. ¶ 101. It seeks declaratory relief, an injunction against the BOP “in its entirety,” damages, and attorneys’ fees.

B.

Plaintiffs allege that the BOP caused them at least four types of injuries. They *290 say it caused them: 1) to spend money against their will to comply with its certification requirements; 2) to relinquish control over certain aspects of dealership operations; 3) to forfeit interest payments which would be otherwise earned on money spent covering the BOP’s mandatory 1% fee; and 4) to face the constant threat of losing certification if Ford chooses to ratchet up BOP standards in the future.

Ford responded to Plaintiffs’ complaint with a motion to dismiss for lack of subject matter jurisdiction and a motion to dismiss for failure to state a claim. See Fed. R.Civ.P. 12(b)(1), (6).

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432 F.3d 286, 2005 U.S. App. LEXIS 28035, 2005 WL 3454739, Counsel Stack Legal Research, https://law.counselstack.com/opinion/danvers-motor-co-v-ford-motor-co-ca3-2005.