Crider v. GMRI, Inc.

2020 Ohio 3668, 154 N.E.3d 1250

• Court: Ohio Court of Appeals
• Decided: July 9, 2020
• Docket: 108863
• Status: Published

Opinion

[Cite as Crider v. GMRI, Inc., 2020-Ohio-3668.]

COURT OF APPEALS OF OHIO

EIGHTH APPELLATE DISTRICT COUNTY OF CUYAHOGA

STEFANI CRIDER, :

Plaintiff-Appellee, : No. 108863 v. :

GMRI, INC., D.B.A., THE CAPITAL GRILLE, ET AL., :

Defendants-Appellants.

___________________________________

JOURNAL ENTRY AND OPINION

JUDGMENT: AFFIRMED RELEASED AND JOURNALIZED: July 9, 2020

Civil Appeal from the Cuyahoga County Court of Common Pleas Case No. CV-19-915573

Appearances:

Eric W. Henry, for appellee.

Littler Mendelson P.C., Edward H. Chyun, and Jennifer B. Orr, for appellants.

PATRICIA ANN BLACKMON, P.J.:

Defendants-appellants, GMRI, Inc. (“Capital Grille”), and Alexis

Lundeen (“Lundeen”) (collectively, “GMRI”), appeal from the order of the trial court that denied their motion to dismiss or stay proceedings pending the arbitration of

claims filed by plaintiff-appellee, Stefani Crider, a former Capital Grille employee.

GMRI assigns the following error for our review:

The trial court erred when it denied [GMRI’s] motion to dismiss or to stay proceedings and failed to order [Crider] to arbitrate her claims.

Having reviewed the record and the controlling case law, we affirm

the decision of the trial court.

Crider applied for a position with Capital Grille in 2016. Documents

contained within the applicant tracking system indicate that Crider received a copy

of GMRI’s dispute resolution process (“DRP”) and that this agreement “requires that

disputes that involve the matters subject to the agreement be submitted to

mediation or arbitration pursuant to the arbitration agreement rather than to a

judge or jury in court.” However, it does not appear that Crider signed a DRP

acknowledgment form or other provisions outlined in the DRP. GMRI hired Crider

as sales and marketing manager of Capital Grille on February 6, 2016. Marc Hall

(“Hall”) worked as a coemployee, Nicholas Soike was her managing partner, and

Lundeen served as regional manager.

On November 15, 2018, Crider filed a police report with the Lyndhurst

Police Department accusing Hall of gross sexual imposition, and Hall was

subsequently charged with disorderly conduct in connection with this incident. On

November 19, 2018, Lundeen advised Crider that she was being investigated for

using profanity at the workplace, a charge Crider denied. On November 26, 2018, Lundeen instructed Crider to meet her at a coffee shop to discuss her job. When

Crider arrived, Lundeen advised her that she was terminated from employment.

Crider filed an eight-claim complaint against GMRI on May 20, 2019.

In relevant part, Crider alleged that she was subjected to repeated instances of sexual

harassment from Hall, including crude and vulgar comments and inappropriate

touching. Crider maintained that she immediately reported to Soike and Lundeen,

but Hall was never reprimanded. On November 15, 2018, according to Crider’s

complaint, Hall refused to leave her office when asked to do so, then “wrapped his

arms around her chest in a bearhug [and] began running his hands down her

thighs.” Despite reporting the incident to Soike, Hall was permitted to continue

working that evening, and Crider was terminated within days of reporting the

incident to the police. Crider set forth claims for assault and battery, negligent

hiring and retention, negligent and intentional infliction of emotional distress,

wrongful termination in violation of R.C. Chapter 4112, hostile work environment,

negligent failure to provide a safe work environment, unlawful retaliation, and

aiding and abetting in Hall’s unlawful conduct.

In lieu of an answer, GMRI filed a motion to dismiss or stay

proceedings pending arbitration. In relevant part, GMRI maintained that Crider

agreed to the DRP which is the “sole means for resolving covered employment-

related disputes.” In opposition, Crider denied signing the DRP, and maintained

that GMRI waived its provisions by failing to employ mediation or other DRP

remedies and immediately terminating her employment. She further argued that her claims for relief were independent of her employment relationship as a matter

of law.

The trial court denied GMRI’s motion or dismiss or stay proceedings

pending arbitration without opinion.

Arbitration of Dispute

In the assigned error, GMRI asserts that the trial court erred in

denying its motion to dismiss or stay proceedings pending arbitration.

R.C. 2711.02(B) provides for the enforcement of an arbitration

agreement when a party requests a stay of litigation pending arbitration:

If any action is brought upon any issue referable to arbitration under an agreement in writing for arbitration, the court in which the action is pending, upon being satisfied that the issue involved in the action is referable to arbitration under an agreement in writing for arbitration, shall on application of one of the parties stay the trial of the action until the arbitration of the issue has been had in accordance with the agreement, provided the applicant for the stay is not in default in proceeding with arbitration.

Ohio courts recognize a presumption favoring arbitration that arises

when the claim in dispute falls within the scope of the arbitration provision. Thomas

v. Hyundai of Bedford, 8th Dist. Cuyahoga No. 108212, 2020-Ohio-185, ¶ 9, citing

Wallace v. Ganley Auto Group, 8th Dist. Cuyahoga No. 95081, 2011-Ohio-2909, ¶

13. However, parties cannot be compelled to arbitrate a dispute they have not agreed

to submit to arbitration. Natale v. Frantz Ward, L.L.P., 2018-Ohio-1412, 110 N.E.3d

829, ¶ 9 (8th Dist.), citing Council of Smaller Ents. v. Gates, McDonald & Co., 80

Ohio St.3d 661, 1998-Ohio-172, 687 N.E.2d 1352, and Locum Med. Group, L.L.C. v. VJC Med., 8th Dist. Cuyahoga No. 102512, 2015-Ohio-3037, ¶ 10. Therefore, a court

has an independent duty to determine if the claims involved are subject to

arbitration under the arbitration agreement. Id.; Academy of Med. v. Aetna Health,

Inc., 108 Ohio St.3d 185, 2006-Ohio-657, 842 N.E.2d 488, ¶ 14. On appeal, we

review the trial court’s ruling de novo, a standard under which we accord no

deference to the ruling of the trial court. Taylor Bldg. Corp. of Am. v. Benfield, 117

Ohio St.3d 352, 2008-Ohio-938, 884 N.E.2d 12, ¶ 2; Arnold v. Burger King, 8th

Dist. Cuyahoga No. 101465, 2015-Ohio-4485, 48 N.E.3d 69, ¶ 11.

Assault and Related Claims

In Arnold, the plaintiff asserted she was raped by her supervisor while

at work. The plaintiff set forth claims against her employer and supervisor for sexual

assault, respondeat superior, negligent retention, emotional distress, intentional

tort, employment discrimination. The employer and supervisor moved to compel

arbitration under an arbitration agreement that pertained to “any claims arising out

of” employment, and “claims or controversies relating to events outside the scope of

your employment.” The trial court denied the motion to compel arbitration. Id. at

¶ 1. In undertaking de novo review, this court considered the action was not within

the scope of the mandatory arbitration agreement, as the claims existed

independent of the employment relationship where they could be maintained

without reference to the contract or relationship, and the claims were not a

foreseeable result of the employment. Id. at ¶ 65-67. Additionally, this court also concluded that the agreement was unconscionable. Arnold, 2015-Ohio-4485, 48

N.E.3d 69, at ¶ 82-83.

The Arnold court explained that Ohio courts apply the reasoning set

forth in Fazio v. Lehman Bros., Inc., 340 F.3d 386 (6th Cir.2003), to determine

whether a cause of action is within the scope of an arbitration agreement. Id., citing

Academy of Medicine v. Aetna Health, Inc., 108 Ohio St.3d 185, 2006-Ohio-657,

842 N.E.2d 488 at ¶ 3. Under the Fazio test, “a proper method of analysis here is to

ask if an action could be maintained without reference to the contract or relationship

at issue. If it could, it is likely outside the scope of the arbitration agreement.” Fazio,

340 F.3d at 395. See also Complete Personnel Logistics, Inc. v. Patton, 8th Dist.

Cuyahoga No. 86857, 2006-Ohio-3356, ¶ 15 (“tort claims that may be asserted

independently, without reference to the contract, fall outside the scope of the

arbitration provision”). The court also considered whether “the acts complained of

were a foreseeable result of Arnold’s employment.” Id. at ¶ 62.

The Arnold court recognized that the analysis is undertaken “based

upon the factual allegations in the complaint instead of on the legal theories

presented.” Id. at ¶ 31, quoting Academy of Medicine at ¶ 29. Additionally, this

court recognized that “the existence of a contract between the parties does not mean

that every dispute between the parties is arbitrable.” Id. at ¶ 31, quoting Academy

of Medicine at ¶ 29.

The Arnold court also looked to the following considerations set forth

in Aiken v. World Fin. Corp., 373 S.C. 144, 644 S.E.2d 705 (2007): even the most broadly-worded arbitration agreements still have limits founded in general principles of contract law, this Court will refuse to interpret any arbitration agreement as applying to outrageous torts that are unforeseeable to a reasonable consumer in the context of normal business dealings.

***

In establishing the line for claims subject to arbitration, this Court does not seek to exclude all intentional torts from the scope of arbitration. * * * We only seek to distinguish those outrageous torts, which although factually related to the performance of the contract, are legally distinct from the contractual relationship between the parties. See McMahon v. RMS Electronics, Inc., 618 F. Supp. 189, 191 (S.D.N.Y. 1985).

Id. at ¶ 35, quoting Aiken v. World Fin. Corp., 373 S.C. 144, 644 S.E.2d 705 (2007).

The Arnold court held that “[c]learly, a lawsuit arising from a rape is

an outrageous tort that is legally distinct from the contractual relationship between

the parties.” Id., 2015-Ohio-4485, 48 N.E.3d 69. Moreover, the Arnold court

surveyed a vast amount of cases involving sexual assault-related claims against

employers, including the following: Smith v. Captain D’s, L.L.C., 963 So.2d 1116

(Miss.2007) (where employee alleged that she was raped by her manager at the

restaurant during working hours, her claims for sexual assault, negligent hiring,

retention, and supervision of her manager, did not fall within the scope of the

arbitration agreement that covered “any and all * * * disputes, or controversies

arising out of or relating to my employment” because agreement could not be

“construed as to encompass claims and parties that were not intended by the original

contract.”); Niolet v. Rice, 20 So.3d 31 (Miss.App.2009)(employee’s claims of sexual

assault and battery against her supervisor were not directly or indirectly related to her employment); Jones v. Halliburton, 583 F.3d 228 (5th Cir.2009) (where

plaintiff alleged that she had been gang-raped, her claims for false imprisonment,

assault and battery, negligent supervision, hiring and retention, and intentional

infliction of emotional distress as the events did not arise within the scope of the

relationship); Doe v. Princess Cruise Lines, Ltd., 657 F.3d 1204 (11th Cir.2011)

(where plaintiff alleged that she was drugged and raped by coworkers, her claims

false imprisonment, intentional infliction of emotional distress, invasion of privacy,

spoliation of evidence, and fraudulent misrepresentation were not connected to, did

not relate to, did not arise out of her employment, and were not an immediately,

foreseeable result of the employment).

After undertaking this thorough analysis of the relevant issues, the

Arnold court concluded:

The complaint states that Arnold was constantly subjected to ongoing verbal and unwanted physical conduct that culminated in rape. On July 21, 2012, Arnold was cleaning the men/s restroom when Matthews entered, grabbed Arnold by her hair, pushed her against the door and forced her to give him oral sex. She has incurred and believes she will continue to incur treatment for her medical and psychological injuries. The complaint also states that Carrols had actual or constructive knowledge of Matthews’ tendencies and that he posed a hazard.

The complaint further provides that Carrols and supervisor Matthews retaliated or threatened to retaliate against Arnold, including termination, due to her attempt to enforce her rights; that she suffered unrelenting abuse, torment, harassment, threats, and embarrassment; and that she will require medical care and psychiatric counseling. It is also asserted that Carrols aided, abetted, incited, compelled, and coerced others to engage in unlawful discriminatory practices and/or interfere with or to obstruct Arnold.

Based on the underlying facts, we find that Arnold’s claims relating to and arising from the sexual assault exist independent of the employment relationship as they may be “maintained without reference to the contract or relationship at issue.” Academy of Medicine, 108 Ohio St.3d 185, 2006-Ohio-657, 842 N.E.2d 488, at ¶ 24; Fazio, 340 F.3d 386, at ¶ 395, and Winters Law Firm. L.L.C. v. Groedel, 8th Dist. Cuyahoga No. 99922, 2013-Ohio-5260, ¶ 14. Any individual could assert the same causes of action based on the underlying facts.

The second step of our scope of agreement analysis is to inquire whether the claims are a forseeable result of the employment. Doe, 657 F.3d at 1218-1219. We find that ongoing verbal and physical contact culminating in sexual assault as well as retaliation, harassment, or other detrimental acts against Arnold based on the unlawful conduct is not a foreseeable result of the employment.

Id., 2015-Ohio-4485, 48 N.E.3d 69, ¶ 63-67.

Similarly, in this matter, the complaint states that Crider was

constantly subjected to ongoing verbal and unwanted physical conduct that

culminated in Hall entering her office and sexually assaulting her. The complaint

also states that GMRI had actual or constructive knowledge of Hall’s tendencies and

that he posed a hazard but was retained and not disciplined as his actions escalated.

The complaint further alleges that GMRI and Crider’s supervisor Lundeen retaliated

against Crider by terminating her and that they aided, abetted, incited, compelled,

and coerced others to engage in unlawful and discriminatory actions against her.

According to the complaint, GMRI also negligently and intentionally inflicted

emotional distress upon Crider, created a hostile work environment, and failed to

provide a safe work environment.

In accordance with the foregoing, we find that Crider’s claims relating

to and arising from the sexual assault exist independent of the employment

relationship because they may be “maintained without reference to the contract or relationship at issue.” Academy of Medicine, 108 Ohio St.3d 185, 2006-Ohio-657,

842 N.E.2d 488, at ¶ 24; Fazio, 340 F.3d 386, at ¶ 395. In addition, we find that

ongoing verbal and physical contact culminating in sexual assault as well as

retaliation, harassment, or other detrimental acts against Crider based on the

unlawful conduct is not a foreseeable result of the employment.

GMRI insists, however, that under the clear terms of the arbitration

provision, the arbitrator has the authority to determine arbitrability. We disagree.

As set forth earlier, the parties cannot be compelled to arbitrate a dispute they have

not agreed to submit to arbitration. Natale, 2018-Ohio-1412, 110 N.E.3d 829, ¶ 9.

Although the arbitrator may determine if an employment-related dispute is

arbitrable, the initial determination of whether the particular claim is actually

employment-related or not is made by the court in accordance with its independent

duty to do so. Accord Shakoor v. VXI Global Solutions, Inc., 7th Dist. Mahoning

No. 14 MA 59, 2015-Ohio-2587, ¶ 48. Such issue is a type of “gateway issue” that is

to be decided by the judiciary. Id. at ¶ 41.

Other Claims

GMRI also argues that Crider’s employment-related claims should

proceed to arbitration. In opposition, Crider notes that GMRI has never produced

a copy of the agreement containing her signature, and alternatively, waived it by

failing to provide Crider with her remedies under the agreement.

It is well settled that an arbitration agreement will not be enforced if

the parties did not agree to the clause. Harmon v. Philip Morris Inc., 120 Ohio App.3d 187, 189, 697 N.E.2d 270 (8th Dist.1997). In Harmon, the employer’s

alternative dispute resolution and arbitration programs required the employee, but

not the employer, to submit claims to arbitration. The employer gave the employee

the option of accepting the program or working elsewhere, and the employer also

reserved the right to terminate the program at any time. The employee

“acknowledged receipt” of pamphlets explaining the agreement. In concluding that

the employee was not required to arbitrate his claim for wrongful termination, this

court found no “acceptance” of the agreement, no mutuality, and no consideration.

Similarly, in Hardwick v. Sherwin-Williams Co., 8th Dist. Cuyahoga

No. 81575, 2003-Ohio-657, this court found lack of mutual assent to arbitrate where

the plaintiff neither signed or acknowledged receipt of the Problem Resolution

Procedures at the time of its distribution. Id. at ¶ 15. This court stated that the “mere

fact that the plaintiffs continued working for defendant in and of itself fails to

provide sufficient evidence of an agreement to be bound to arbitrate disputes”

through arbitration. Id. at ¶ 15.

Further, the right to arbitration is a matter of contract and can be

implicitly or explicitly waived. Bass Energy, Inc. v. Highland Hts., 193 Ohio App.3d

725, 2010-Ohio-2102, 954 N.E.2d 130, ¶ 33 (8th Dist.). Implicit waiver occurs where

the party fails to assert its right or participates in litigation “to such an extent that

its actions are ‘completely inconsistent with any reliance’ on this right, resulting in

prejudice to the opposing party.” Id., quoting Gen. Star Natl. Ins. Co. v. Administratia Asigurarilor de Stat, 289 F.3d 434, 438 (6th Cir. 2002), and Gordon

v. OM Fin. Life Ins. Co., 10th Dist. Franklin No. 08AP-480, 2009-Ohio-814.

Here, there is no evidence that Crider signed the arbitration

agreement, and there is insufficient evidence that she otherwise manifested assent

to it. In any event, under the totality of the circumstances, GMRI proceeded directly

to termination, and did invoke any of the steps in the provision. GMRI acted

inconsistently with the terms of arbitration, thereby waiving it. Therefore, on this

record, we conclude that the trial court properly refused to enforce the arbitration

provision.

The assigned error is without merit.

The judgment of the trial court is affirmed.

It is ordered that appellee recover from appellants costs herein taxed.

The court finds there were reasonable grounds for this appeal.

It is ordered that a special mandate be sent to said court to carry this judgment

into execution.

A certified copy of this entry shall constitute the mandate pursuant to Rule 27

of the Rules of Appellate Procedure.

_ _______ ____ PATRICIA ANN BLACKMON, PRESIDING JUDGE

LARRY A. JONES, SR., J., and MARY EILEEN KILBANE, J., CONCUR