Consumer Financial Protection Bureau v. Snap Finance

CourtDistrict Court, D. Utah
DecidedAugust 1, 2024
Docket2:23-cv-00462
StatusUnknown

This text of Consumer Financial Protection Bureau v. Snap Finance (Consumer Financial Protection Bureau v. Snap Finance) is published on Counsel Stack Legal Research, covering District Court, D. Utah primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Consumer Financial Protection Bureau v. Snap Finance, (D. Utah 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF UTAH

CONSUMER FINANCIAL PROTECTION BUREAU, MEMORANDUM DECISION & ORDER ON DEFENDANTS’ MOTION TO Plaintiff, DISMISS

v. Case No. 2:23-cv-00462-JNP-JCB SNAP FINANCE LLC, SNAP RTO LLC, SNAP SECOND LOOK LLC, SNAP U.S. District Judge Jill N. Parrish HOLDINGS LLC, SNAP FINANCE HOLDINGS LLC,

Defendants.

Through this first-of-its-kind action, the Consumer Financial Protection Bureau (“CFPB”) alleges that the Snap corporate family (collectively referred to in this order simply as “Snap”) violated a suite of consumer financial protection statutes. Before the court is Snap’s motion to dismiss (or, in the alternative, to stay) the complaint, ECF No. 31 (“Mot.”). For the reasons set out below, the motion is GRANTED IN PART AND DENIED IN PART. BACKGROUND Snap partners with merchants of certain consumer goods (including furniture, mattresses, car tires, and other auto parts) to offer lease-to-own agreements to consumers.1 Snap’s services are

1 Snap is a corporate family made up of all of the defendants named in the caption. Snap RTO LLC issues and holds the lease agreements and Snap Finance LLC services the agreements. Snap U.S. Holdings LLC owns the equity interests in Snap Finance and Snap RTO, and Snap Finance Holdings LLC is a member of Snap U.S. Holdings. Snap Second Look LLC purchases retail installment contracts from merchants and participation interests in certain installment loans. The directed toward consumers who are unable to pay the full price of goods up front and who lack access to credit-financing arrangements. If a consumer elects to use Snap’s service, Snap purchases the consumer good, allows the consumer to possess it as Snap’s agent, and executes with the consumer a lease-to-own agreement that contemplates that the consumer may eventually come to

own the leased property upon fulfillment of certain terms. For the most part, the CFPB’s allegations relate to Snap’s lease-to-own program as it existed between 2017 and 2020.2 Under that legacy lease program, Snap’s merchant-partners would display Snap-provided advertisements promoting the lease-to-own program and would facilitate consumers’ execution of the legacy lease through Snap’s “merchant portal.” Snap’s

CFPB argues that each entity is liable for the alleged consumer-protection statutory violations because the Defendants acted as a “common enterprise.” Specifically, the CFPB alleges that: [1] The Snap Defendants operate through Snap Finance’s website and branding, and all share the same business address. [2] From late 2015 to late 2019, Snap Finance Holdings directly owned 100% of Snap Finance and Snap RTO, and 88.1% of Snap Second Look. Throughout that period, four out of the five officers for Snap Finance, Snap RTO, and Snap Second Look were also officers for Snap Finance Holdings. In late 2019, those officers created Snap U.S. Holdings, which owns 100% of the equity interests in Snap Finance and Snap RTO, and the officers went on to hold their same position at all five of the Snap Defendants through at least December 2020 (Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, and Chief Legal Officer). [3] The Snap Defendants’ financial statements and balance sheets are all issued on a consolidated basis. At the close of 2020, the Snap Defendants held $476 million in assets and made nearly $114 million in net income for the year. Compl. ¶ 22. 2 The lease agreement used during this period is referred to in this memorandum decision and order as the “legacy lease.” Since 2020, Snap represents that its lease agreements operate under different terms—for example, that such leases are terminable regardless of consumers’ payment status. Mot. at 2 n.3. 2 advertising included the prominent phrase “100-Day Cash Payoff” without any further explanation of the terms of the legacy lease. ECF No. 2 (“Compl.”) ¶ 27.3 When a consumer executed a legacy lease agreement, Snap automatically scheduled, via Automated Clearing House (“ACH”) debit payments, twelve months’ worth of automatic

payments, “typically amounting to more than double the cash price of the financed merchandise or service.” Id. ¶ 27. To exercise the 100-day early payoff discount option, consumers were required to access Snap’s online customer portal and schedule a new payment amount or make a balloon payment before the 100-day deadline. But the CFPB alleges that consumers commonly believed that Snap’s services consisted entirely of a 100-day financing agreement, under which automatic payments would fulfill their payment obligations within 100 days. Under the terms of the legacy lease, Snap would own the purchased property until the consumer fulfilled his or her obligations under the agreement—either by making automatic payments for twelve months or by exercising the early buyout option. At that point, ownership of the property would be transferred to the consumer. If consumers were delinquent on scheduled

payments, Snap had a contractual right to repossess the property. ECF No. 32-2 (“Legacy Lease”) at 3. The CFPB alleges, however, that Snap has neither repossessed nor taken any other legal action against any delinquent consumer since at least January 2017.4

3 The CFPB alleges that the merchant-partners failed to adequately explain the nature of Snap’s lease-to-own arrangement at the point of sale “or otherwise misled consumers regarding the nature of the [a]greement.” Compl. ¶ 38. The CFPB also alleges that Snap collected a processing fee from consumers before the consumer had seen or signed the final agreement. 4 The CFPB further alleges that Snap sent emails threatening repossession or legal action. The CFPB also alleges that Snap sent such emails to consumers who were current on their payments or who had yet to even receive the property they sought to possess. 3 Consumers were permitted to terminate the legacy lease agreement after an initial 60-day lease term, but only under limited circumstances. First, consumers had to be current on all payments, fees and charges. In other words, delinquent consumers who were unable to bring their accounts current were locked into the agreement. Second, consumers needed to return (to the

merchant) or surrender (to Snap) the leased property. The CFPB alleges that Snap failed, however, to sufficiently explain to consumers their surrender rights and actively misled consumers regarding surrender. It alleges that Snap’s internal policy strictly discouraged surrender, and instead encouraged “‘buy-back’ settlement agreement[s].” Id. ¶ 69. As a result of this alleged obfuscation, the CFPB alleges that Snap has allowed surrender in only 165 cases. On the backend, the CFPB alleges that Snap furnished consumer information about millions of purchase agreements to a consumer reporting agency despite failing to fully comply with regulatory requirements for such reporting activities. In September of 2023, the CFPB initiated this action. Through its complaint, it asserts ten causes of action relating to Snap’s conduct ranging from formation of the legacy lease-to-own

agreements with consumers to its reporting of consumer information to credit agencies. Namely, CFPB alleges that Snap is liable under the following statutes for the following reasons: 1. (Claim One) The Consumer Financial Protection Act (“CFPA”), pursuant to 12 U.S.C. §§ 5531(a), 5536(a)(1), for misleading consumers to believe that the advertised 100-day early payment option was the default payment plan; 2. (Claim Two) the CFPA, pursuant to 12 U.S.C. § 5531

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Consumer Financial Protection Bureau v. Snap Finance, Counsel Stack Legal Research, https://law.counselstack.com/opinion/consumer-financial-protection-bureau-v-snap-finance-utd-2024.