COLLINS, J.
*915INTRODUCTION
In a prior action, Neil Gieleghem and respondent Gregory Cole, both attorneys, obtained a $500,000 judgment against Anthony Sheen, a landlord, based on unpaid fees for legal services they rendered to Sheen. In satisfaction of that judgment, Cole and Gieleghem obtained an assignment of rent from Sheen for a residential property.
Appellants Betty and Ruth Hammond (the Hammonds) were Sheen's tenants. Cole and Gieleghem demanded that the *880Hammonds pay their rent directly to them pursuant to the assignment. The Hammonds refused, and Cole sued, alleging breach of contract and related claims. Gieleghem appeared as Cole's attorney in the lawsuit.
A few months after the initiation of the lawsuit in 2011, the Hammonds began paying their rent to Cole and Gieleghem. After the parties conducted some initial discovery, the case languished for several years. In January 2018, the Hammonds moved for mandatory dismissal of the action for failure to bring the case to trial within five years, pursuant to Code of Civil Procedure section 583.360.1 A mandatory dismissal would be considered a determination on the merits entitling the prevailing party to attorney fees under Civil Code, section 1717. However, at the hearing on the motion, Cole sought to voluntarily dismiss the case without prejudice pursuant to section 581, subdivision (b)(1). The court granted Cole's oral motion and dismissed the *916case. The court subsequently denied the Hammonds' motion to vacate the dismissal. This appeal followed.
The parties dispute whether this appeal is timely. We conclude that it is. Substantively, the Hammonds contend the trial court erred in granting Cole's motion for voluntary dismissal, arguing that they had the right to a mandatory dismissal and the resulting attorney fees. We agree and therefore reverse and remand for further proceedings.
FACTUAL AND PROCEDURAL HISTORY
I. Underlying Dispute
The Hammonds are elderly sisters who rented a residence on South Spaulding Avenue in Los Angeles, California (the Spaulding property). They originally signed a monthly rental agreement in 2001 with owner Dolores Quinlock Sheen. After she died, the Spaulding property became an asset of a trust (the Sheen trust), for which Anthony Sheen served as the trustee.
As trustee, Sheen was involved in multiple probate lawsuits that arose out of disputes related to the trust estate. Cole and Gieleghem provided legal services to Sheen in connection with the probate litigation. In January 2009, Cole and Gieleghem sued Sheen for unpaid attorney fees. That matter, Cole v. Sheen (LASC Case No. LC084204) (the fees action), resulted in a judgment against Sheen and in favor of Cole and Gieleghem for almost $500,000.
On July 26, 2011, the court in the fees action granted an ex parte application submitted by Cole and Gieleghem ordering Sheen to "assign immediately to Judgment Creditors any and all interest the Judgment Debtor has in, and any payments made in connection with, the following assets of the Sheen Trust to the extent necessary to satisfy" the judgment against Sheen (the assignment order). As relevant here, the court ordered Sheen to assign "[a]ll rents from the tenants" of the Spaulding property, starting July 1, 2011.
Gieleghem notified the Hammonds of the assignment order in a letter dated July 26, 2011. He further stated that under the assignment order, the Hammonds were "legally required to pay all rents ... to Judgment Creditors, rather than to the Trustee/landlord." The Hammonds contend they responded by asking Cole and Gieleghem for verification of their right to receive the rent, but that request was refused.
*881The Hammonds also contacted Sheen and his attorney for instructions on how to proceed.
The parties do not dispute that at the end of July 2011, the Hammonds paid their August rent of $1,400 to Wells Fargo (as a purported superior lienholder) at the direction of Sheen's attorney. The following two months, the *917Hammonds paid their rent to the Sheen trust, at Sheen's direction. From November 2011 onward, they paid their rent to Cole and Gieleghem.
II. Cole's Lawsuit Against the Hammonds
After the Hammonds failed to pay their August 2011 rent to Cole and Gieleghem, Cole filed the instant lawsuit on August 4, 2011, alleging claims against the Hammonds for breach of contract and common counts. Gieleghem appeared on the complaint as the attorney of record for Cole, not as a party.2 In the complaint, Cole alleged that the rents on the Spaulding property were assigned to him pursuant to the assignment order, that the Hammonds were given notice of that order at the time, but they "failed and refused to pay said rents to Cole." He alleged damages of $495,025, the full amount of the judgment against Sheen in the fees action.
The Hammonds, in propria persona, filed a general denial, contending that their "contract is with the landlord," and "[u]nless Court tells us otherwise payment goes to landlord."
In September 2011, Cole filed a notice of related case, listing the fees action as potentially related to the instant case. The court issued a minute order relating the cases on November 3, 2011. The court noted that the fees action was previously related to the probate case, with the latter designated as the lead case. The court found that the current case against the Hammonds was "an action to enforce the same order" at issue in the fees action. Thus, the court concluded that the cases were related within the meaning of California Rules of Court, rule 3.300,3 "since the claims arise out of an order issued by the probate court and concern the same claim against Trust property."
The parties began discovery. Cole deposed the Hammonds in late 2011 and conducted a physical inspection of their unit in April 2012.4 In January 2013, Cole filed a substitution of attorney, stating that he would represent himself. Cole took no further action in this matter until 2018, after the Hammonds filed the motion giving rise to the instant appeal.
III. Motion to Dismiss
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COLLINS, J.
*915INTRODUCTION
In a prior action, Neil Gieleghem and respondent Gregory Cole, both attorneys, obtained a $500,000 judgment against Anthony Sheen, a landlord, based on unpaid fees for legal services they rendered to Sheen. In satisfaction of that judgment, Cole and Gieleghem obtained an assignment of rent from Sheen for a residential property.
Appellants Betty and Ruth Hammond (the Hammonds) were Sheen's tenants. Cole and Gieleghem demanded that the *880Hammonds pay their rent directly to them pursuant to the assignment. The Hammonds refused, and Cole sued, alleging breach of contract and related claims. Gieleghem appeared as Cole's attorney in the lawsuit.
A few months after the initiation of the lawsuit in 2011, the Hammonds began paying their rent to Cole and Gieleghem. After the parties conducted some initial discovery, the case languished for several years. In January 2018, the Hammonds moved for mandatory dismissal of the action for failure to bring the case to trial within five years, pursuant to Code of Civil Procedure section 583.360.1 A mandatory dismissal would be considered a determination on the merits entitling the prevailing party to attorney fees under Civil Code, section 1717. However, at the hearing on the motion, Cole sought to voluntarily dismiss the case without prejudice pursuant to section 581, subdivision (b)(1). The court granted Cole's oral motion and dismissed the *916case. The court subsequently denied the Hammonds' motion to vacate the dismissal. This appeal followed.
The parties dispute whether this appeal is timely. We conclude that it is. Substantively, the Hammonds contend the trial court erred in granting Cole's motion for voluntary dismissal, arguing that they had the right to a mandatory dismissal and the resulting attorney fees. We agree and therefore reverse and remand for further proceedings.
FACTUAL AND PROCEDURAL HISTORY
I. Underlying Dispute
The Hammonds are elderly sisters who rented a residence on South Spaulding Avenue in Los Angeles, California (the Spaulding property). They originally signed a monthly rental agreement in 2001 with owner Dolores Quinlock Sheen. After she died, the Spaulding property became an asset of a trust (the Sheen trust), for which Anthony Sheen served as the trustee.
As trustee, Sheen was involved in multiple probate lawsuits that arose out of disputes related to the trust estate. Cole and Gieleghem provided legal services to Sheen in connection with the probate litigation. In January 2009, Cole and Gieleghem sued Sheen for unpaid attorney fees. That matter, Cole v. Sheen (LASC Case No. LC084204) (the fees action), resulted in a judgment against Sheen and in favor of Cole and Gieleghem for almost $500,000.
On July 26, 2011, the court in the fees action granted an ex parte application submitted by Cole and Gieleghem ordering Sheen to "assign immediately to Judgment Creditors any and all interest the Judgment Debtor has in, and any payments made in connection with, the following assets of the Sheen Trust to the extent necessary to satisfy" the judgment against Sheen (the assignment order). As relevant here, the court ordered Sheen to assign "[a]ll rents from the tenants" of the Spaulding property, starting July 1, 2011.
Gieleghem notified the Hammonds of the assignment order in a letter dated July 26, 2011. He further stated that under the assignment order, the Hammonds were "legally required to pay all rents ... to Judgment Creditors, rather than to the Trustee/landlord." The Hammonds contend they responded by asking Cole and Gieleghem for verification of their right to receive the rent, but that request was refused.
*881The Hammonds also contacted Sheen and his attorney for instructions on how to proceed.
The parties do not dispute that at the end of July 2011, the Hammonds paid their August rent of $1,400 to Wells Fargo (as a purported superior lienholder) at the direction of Sheen's attorney. The following two months, the *917Hammonds paid their rent to the Sheen trust, at Sheen's direction. From November 2011 onward, they paid their rent to Cole and Gieleghem.
II. Cole's Lawsuit Against the Hammonds
After the Hammonds failed to pay their August 2011 rent to Cole and Gieleghem, Cole filed the instant lawsuit on August 4, 2011, alleging claims against the Hammonds for breach of contract and common counts. Gieleghem appeared on the complaint as the attorney of record for Cole, not as a party.2 In the complaint, Cole alleged that the rents on the Spaulding property were assigned to him pursuant to the assignment order, that the Hammonds were given notice of that order at the time, but they "failed and refused to pay said rents to Cole." He alleged damages of $495,025, the full amount of the judgment against Sheen in the fees action.
The Hammonds, in propria persona, filed a general denial, contending that their "contract is with the landlord," and "[u]nless Court tells us otherwise payment goes to landlord."
In September 2011, Cole filed a notice of related case, listing the fees action as potentially related to the instant case. The court issued a minute order relating the cases on November 3, 2011. The court noted that the fees action was previously related to the probate case, with the latter designated as the lead case. The court found that the current case against the Hammonds was "an action to enforce the same order" at issue in the fees action. Thus, the court concluded that the cases were related within the meaning of California Rules of Court, rule 3.300,3 "since the claims arise out of an order issued by the probate court and concern the same claim against Trust property."
The parties began discovery. Cole deposed the Hammonds in late 2011 and conducted a physical inspection of their unit in April 2012.4 In January 2013, Cole filed a substitution of attorney, stating that he would represent himself. Cole took no further action in this matter until 2018, after the Hammonds filed the motion giving rise to the instant appeal.
III. Motion to Dismiss
In January 2018, the Hammonds filed a motion to dismiss for failure to bring the matter to trial within five years, pursuant to section 583.360. They *918pointed out that the case had been pending since August 2011, no actions had been taken since early 2013, and no trial date was set. They also declared that the parties had not stipulated to extend the five-year deadline, and the case had never been stayed. The Hammonds therefore argued that dismissal was mandatory under section 583.360. The motion was set for hearing on March 28, 2018. *882On March 15, 2018, Cole filed an opposition to the motion to dismiss, with Gieleghem purporting to act as Cole's attorney. In the opposition, Cole argued that appeals filed in the related cases operated to stay all of the cases related to the Sheen trust, including this case. Cole's motion included a list of nine appeals, "at least four (4)" of which "were pending during part of the time period at issue on Defendants' Motion." The four purportedly relevant appeals listed by Cole included one from the fees action and three from the probate litigation. Cole asserted that stays in those cases operated to toll the expiration of the five-year period in this case.
The Hammonds filed their reply on March 21, 2018. They objected that the opposition was untimely and that Gieleghem was no longer counsel of record. They also argued that none of the appeals operated to stay their case. Moreover, they noted that only one of the listed appeals was even "superficially related" to the instant case and would not allow Cole to avoid the application of the five-year rule.
Cole appeared without counsel at the March 28, 2018 hearing.5 At the start of the hearing, Cole told the court that he wanted to file a voluntary request for dismissal of the case. The court suggested that Cole "make an oral motion and I will grant it." After Cole confirmed his desire to "voluntarily dismiss this action," the court stated it was granting Cole's motion and dismissing the case without prejudice. Counsel for the Hammonds objected that the dismissal was without prejudice and noted that the "court should be concerned about abuse of process."
There is no record of a written order entered as a result of this hearing, or any notice of entry of such an order served on the Hammonds. Instead, Cole submitted a form request for voluntary dismissal without prejudice on March 28, 2018. The form was signed by Cole (not Gieleghem). The request was served on the Hammonds on March 28, 2018. The dismissal was entered and filed by the court on May 8, 2018.
*919IV. Motion to Vacate Prior Order of Dismissal
On May 9, 2018, the Hammonds filed a motion to "vacate, set aside, and correct the court's March 28, 2018 - announced [sic ] order granting plaintiff's request to dismiss this case." They argued that they were entitled to attorney fees under Civil Code, section 1717, pursuant to the prevailing party provision in their lease and that Cole's oral motion to dismiss was an attempt to avoid those fees. Further, they contended that they were entitled to mandatory dismissal and that Cole therefore no longer had the right to voluntarily dismiss his case.
Gieleghem, once again appearing as counsel for Cole, filed an opposition to the motion on May 24, 2018. Cole argued that the motion was "mis-captioned" as a motion to vacate, and was instead an improper motion for reconsideration that did not meet the requirements of section 1008. Specifically, he contended the motion was untimely and did not set forth any new facts or law justifying reconsideration. He also asserted that he had "an absolute right to dismiss the case" and requested sanctions against the Hammonds and their *883counsel. He also contended that he dismissed the case (in 2018) because "his litigation objectives had been met" - specifically, once the Hammonds started paying the rent to him (in 2011), "there was no need to continue to actively litigate the case."
In their reply, the Hammonds argued that their motion was proper as a request for the court to vacate and correct the judgment pursuant to sections 663 and 473, subdivision (d). They also argued that the motion was timely under section 1008, as they had never been served written notice of entry of the court's March 28, 2018 order, and was based on new facts and circumstances given Cole's oral motion for voluntary dismissal at the hearing on their motion for mandatory dismissal. In addition, they pointed out that Cole failed to address their principal argument that their right to mandatory dismissal cut off his right to voluntarily dismiss the case.
Gieleghem appeared as counsel for Cole at the hearing on the motion to vacate, on June 6, 2018. Defense counsel objected to his appearance. Gieleghem stated that he was counsel of record "because I filed pleadings in this case, in fact, the opposition to this motion." The court accepted Gieleghem's statement that he was "now in for all purposes."
The court denied the Hammonds' motion in a written ruling on June 13, 2018. The court concluded there were insufficient grounds "to either vacate or reconsider defendants' previous motion to dismiss. Plaintiff's voluntary dismissal without prejudice was not precluded by defendants' pending and un-decided motion to dismiss." The court found that "[i]n reality, defendants *920are moving for reconsideration" under section 1008, but that they "failed to show new or different facts, circumstances, or law.
Further, the court rejected the Hammonds' argument that they had a superior right to mandatory dismissal. The court cited a line of cases it read as holding that a plaintiff retained a right to dismiss the action in the face of a pending dispositive motion, before any ruling thereon, as long as the plaintiff did so "for a valid independent reason" and not as a "tactical ploy." The court continued, "When this court heard defendant's [sic ] motion to dismiss on March 28, 2018, the court had not issued a tentative ruling or any sort of disposition. That lack of ruling is important in determining this motion to vacate, set aside, or correct. Plaintiff was not precluded from moving for a voluntary dismissal without prejudice. Had the court issued some sort of ruling, plaintiff would then have been cutoff." The court also denied Cole's request for sanctions. The court ordered Cole to submit a proposed order within five court days.
The court signed the order submitted by Cole on June 27, 2018. Cole served a notice of entry of order on the Hammonds on July 1, 2018. The Hammonds filed their notice of appeal on August 30, 2018.
DISCUSSION
The parties raise two issues on appeal. First, Cole asserts that the appeal is untimely and moves to dismiss it on that basis. Second, the Hammonds argue the trial court erred in granting Cole's motion for voluntary dismissal and denying their motions for mandatory dismissal and to vacate the prior order. We agree with the Hammonds that the appeal is timely and, substantively, that the trial court erred. We therefore reverse.
*884I. Timeliness of the Appeal