Christopher Bilek v. Federal Insurance Company

8 F.4th 581
Court of Appeals for the Seventh Circuit·Decided August 10, 2021·No. 20-2504·Published·Cited by 219 cases

Opinion

In the

United States Court of Appeals For the Seventh Circuit

No. 20-2504 CHRISTOPHER BILEK, Plaintiff-Appellant,

v.

FEDERAL INSURANCE COMPANY, et al., Defendants-Appellees.

Appeal from the United States District Court for the Northern District of Illinois, Eastern Division. No. 1:19-cv-08389 — Charles P. Kocoras, Judge.

ARGUED APRIL 2, 2021 — DECIDED AUGUST 10, 2021

Before WOOD, HAMILTON, and KIRSCH, Circuit Judges. KIRSCH, Circuit Judge. Christopher Bilek received two unauthorized robocalls soliciting health insurance that he alleged violated the Telephone Consumer Protection Act and the Illinois Automatic Telephone Dialing Act. Bilek sued Federal Insurance Company and Health Insurance Innovations on a vicarious liability theory, claiming that defendants’

2 No. 20-2504

agents generated the unauthorized robocalls. 1 To support his agency allegations, Bilek alleged a web of business relationships : Federal Insurance Company contracted with Health Insurance Innovations to sell its insurance; Health Insurance Innovations hired lead generators to effectuate telemarketing; and the lead generators made the unauthorized robocalls that form the basis of Bilek’s claims here.

Though neither Federal Insurance Company nor Health Insurance Innovations initiated the robocalls, Bilek sought to hold defendants vicariously liable for the lead generators’ unauthorized calling under three agency theories: actual authority , apparent authority, and ratification. The district court dismissed Bilek’s complaint, holding that Bilek failed to plausibly allege agency on any of these grounds. For that reason, the district court dismissed Bilek’s claims against Federal Insurance Company for failure to state a claim under Rule 12(b)(6), and it dismissed Health Insurance Innovations for lack of personal jurisdiction under Rule 12(b)(2). We disagree. While we express no view on whether Bilek will ultimately succeed in proving an agency relationship between the lead generators and either Federal Insurance Company or Health Insurance Innovations, Bilek alleges enough at the pleading stage for his complaint to move forward. For the reasons explained below, we reverse and remand.

I

In our review of a district court’s Rule 12(b)(6) dismissal, we accept the allegations in the plaintiff’s complaint as true

1When we refer to both Federal Insurance Company and Health Insurance Innovations, we use “defendants” for clarity.

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and draw all reasonable inferences in plaintiff’s favor. See Taha v. Int'l Brotherhood of Teamsters, Loc. 781, 947 F.3d 464, 469 (7th Cir. 2020). The same is true in our review of a district court’s dismissal for lack of personal jurisdiction under Rule 12(b)(2), where, as here, the district court decides that motion without conducting an evidentiary hearing. See Tamburo v. Dworkin, 601 F.3d 693, 700 (7th Cir. 2010). Thus, for the purposes of this appeal, we accept as true Bilek’s well-pleaded factual allegations discussed below.

On December 21, 2019, Bilek filed a three-count complaint against Federal Insurance Company and Health Insurance Innovations , alleging claims under the Telephone Consumer Protection Act and Illinois Automatic Telephone Dialing Act. See 47 U.S.C. § 227; 815 ILCS § 305/30(a)(b). Bilek alleged that he received two unauthorized robocalls as a part of a telemarketing campaign initiated by Federal Insurance Company and Health Insurance Innovations to advertise and solicit Federal Insurance Company’s health insurance. Federal Insurance Company contracted with Health Insurance Innovations to generate business. Health Insurance Innovations, in turn, contracted with lead generators to conduct telemarketing for Federal Insurance Company’s health insurance. Against this backdrop, the lead generators initiated the two robocalls to Bilek’s cellphone. On September 20, 2019, Bilek received the first such call on his cellphone. A pre-recorded message solicited health insurance and instructed Bilek to press 1 to be connected to a representative. Bilek pressed 1. Bilek was connected to a live agent who provided a quote for health insurance underwritten by Federal Insurance Company and facilitated by Health Insurance Innovations. Bilek alleged that the live agent he spoke with on the phone identified the insurance as “Chubb” health insurance, and that Chubb insurance as 4 No. 20-2504

referenced by the agent was “for Federal Insurance Company ,” a member of the Chubb family of companies. 2 Bilek received a second call on his cellphone on September 26, 2019. This second call played the same pre-recorded message . Bilek again pressed 1 and became connected to a live agent who provided a quote for Federal Insurance Company ’s health insurance. Bilek alleged that he did not consent to either call—both of which Bilek alleged used an automated dialing system and prerecorded voice in violation of the TCPA, 47 U.S.C. § 227, and the Illinois Automatic Telephone Dialing Act, 815 ILCS § 305/30(a)(b).

In his complaint, Bilek alleged that the lead generators acted with Federal Insurance Company’s and Health Insurance Innovations’ actual and apparent authority, and that defendants ratified the lead generators’ unauthorized

2 In the alternative, Bilek alleges that the insurance “was for a different member of the ’Chubb‘ family of companies, whose identity will be identified through discovery.” Id. ¶ 20. We accept as true at the pleading stage Bilek’s allegation that the insurance solicited was for Federal Insurance Company, recognizing that “we cannot expect, nor does Federal Rule of Civil Procedure 8 require, a plaintiff to plead information []he could not access without discovery.” Runnion ex rel. Runnion v. Girl Scouts of Greater Chicago & Nw. Indiana, 786 F.3d 510, 529 (7th Cir. 2015). Moreover, Federal Insurance Company does not challenge Bilek’s allegation as an “unsupported conclusory factual allegation[]”that is not entitled to the assumption of truth. Zablocki v. Merchants Credit Guide Co., 968 F.3d 620, 623 (7th Cir. 2020) (quotation omitted). While Federal Insurance Company notes in its briefing that the callers did not identify Federal Insurance Company by name, its arguments here are premised on its contention that Bilek failed to plausibly allege that the unnamed callers acted as its agents.

No. 20-2504 5

robocalling. Specifically, Federal Insurance Company gave Health Insurance Innovations and its lead generators authority to use its tradename, approved scripts, and proprietary pricing and product information. Health Insurance Innovations then provided these scripts to its lead generators. It also participated in calls directly by pairing lead generators with quotes through its online portal and emailing quotes to call recipients. Both defendants accepted benefits from the lead generators’ robocalls—Federal Insurance Company through the advertisement and sales of its health insurance products, and Health Insurance Innovations through payments for generating leads.

Defendants each moved to dismiss Bilek’s complaint. Federal Insurance Company brought a motion to dismiss for failure to state a claim under Rule 12(b)(6), arguing that Bilek failed to plausibly allege an agency relationship between itself and the lead generators. Making the same agency arguments, Health Insurance Innovations moved for dismissal for lack of personal jurisdiction under Rule 12(b)(2). It argued that without alleging a plausible agency relationship, Bilek failed to connect Health Insurance Innovations to Illinois through the lead generators’ conduct. 3 The district court agreed with both defendants, finding that Bilek failed to plausibly allege that the lead generators acted pursuant to a valid agency theory—actual authority, apparent authority, or ratification. On Bilek’s actual authority claim, the district court reasoned that Bilek failed to plausibly allege agency because his complaint lacked allegations of

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Christopher Bilek v. Federal Insurance Company, 8 F.4th 581 (7th Cir. 2021).

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