CHANTE AMOS v. CREATIVE CONSULTING SERVICES, INC.

CourtCourt of Appeals of Georgia
DecidedFebruary 26, 2024
DocketA23A1609
StatusPublished

This text of CHANTE AMOS v. CREATIVE CONSULTING SERVICES, INC. (CHANTE AMOS v. CREATIVE CONSULTING SERVICES, INC.) is published on Counsel Stack Legal Research, covering Court of Appeals of Georgia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
CHANTE AMOS v. CREATIVE CONSULTING SERVICES, INC., (Ga. Ct. App. 2024).

Opinion

SECOND DIVISION MERCIER, C. J., MILLER, P. J., and HODGES, J.

NOTICE: Motions for reconsideration must be physically received in our clerk’s office within ten days of the date of decision to be deemed timely filed. https://www.gaappeals.us/rules

February 26, 2024

In the Court of Appeals of Georgia A23A1609. AMOS et al. v. CREATIVE CONSULTING SERVICES, INC. et al.

MILLER, Presiding Judge.

In this tragic wrongful death action, Chante Amos, as the administrator of her

daughter Janae Michelle Amos’ estate, appeals from the trial court’s order granting

summary judgment to Creative Consulting Services, Inc., and Yvette Walcott

(collectively “CCS”). On appeal, Amos argues that the trial court erred by granting

CCS’ motion for summary judgment because genuine issues of material fact remain

on her negligence claims. After a careful review of the record, we conclude that

genuine issues of material fact remain on Amos’ negligence claims, and we therefore

reverse the trial court’s order granting summary judgment to CCS. Summary judgment is proper if the pleadings and evidence show that there is no genuine issue as to any material fact and that the moving party is entitled to a judgment as a matter of law. On appeal from a trial court’s grant of summary judgment, we conduct a de novo review, construing all reasonable inferences in the light most favorable to the nonmoving party.

(Citation omitted.) Trico Environmental Svcs., Inc. v. Knight Petroleum Co., 357 Ga.

App. 826, 827 (849 SE2d 538) (2020). We emphasize that “[t]he party opposing

summary judgment is not required to produce evidence demanding judgment for it,

but is only required to present evidence that raises a genuine issue of material fact.”

(Citation omitted.) Johnson v. Omondi, 294 Ga. 74, 75 (751 SE2d 288) (2013). And we

have long held that “[i]f there be any conflict in the evidence as to some material fact

even within the testimony of the same witness the granting of a summary judgment

is not proper.” Griffin v. Bremen Steel Co., Inc., 161 Ga. App. 768, 770 (2) (288 SE2d

874) (1982). See also Montgomery v. Barrow, 286 Ga. 896, 898 (1) (692 SE2d 351)

(2010) (stating that where “there are bits of evidence in the record which create genuine

issues of material fact . . . summary judgment is not appropriate[.]”) (emphasis

supplied).

2 So viewed, the record shows that Creative Consulting Services, Inc., provides

support coordination and intensive support coordination services for individuals with

developmental disabilities.1 The role of a support coordinator is to oversee and

monitor the direct services that a provider gives to a client and to visit with their

assigned client on a monthly or quarterly basis. Individuals who are serviced by

Creative Consulting receive funding from the Georgia Department of Behavioral

Health and Developmental Disabilities (“DBHDD”), which establishes rules,

regulations and oversight “for the care of the client in need.” DBHDD “expects,”

and Creative Consulting requires, support coordinators to use the Individual Quality

Outcome Measure Review (“IQOMR”), which is a document containing more than

50 questions to evaluate quality of the care being provided to the client. The questions

include:

(20) Are all staff knowledgeable about all information contained within the individual’s ISP?[2]

1 Creative Consulting, however, does not directly provide care to any of its clients. 2 “ISP” stands for individual service plan, which is a plan that is tailored for each individual client based on the client’s particular needs. 3 (23) Are all staff knowledgeable about all of the individual’s healthcare plans?

(24) Are indicated healthcare plans being implemented?

(28) Are all physician/clinical recommendations being followed?

(29) Are all prescribed medications being administered, as ordered, and documented accurately?

(30) Are all required assessments/evaluations completed?

(31) Has the individual had any hospital admissions, emergency room, or urgent care visits since the last review?

(35) Are supports and services being delivered to the individual, as identified in the current ISP?

Creative Consulting’s executive director testified that as part of the support

coordinator’s completion of the IQOMR, the support coordinator was “expected”

to review the documents kept by the provider. DBHDD’s rules also provide that

support coordinators “[r]eview any pertinent documentation” related to the IQOMR

questions. The executive director also testified that as part of the support

4 coordinator’s completion of the IQOMR, the support coordinator was expected to

examine documentation relating to the facility’s staffing.

When conducting monitoring visits of a client, DBHDD’s rules authorize a

support coordinator to issue a coaching or referral if any issues or concerns are found

in the provider’s care after completing the IQOMR questions. A coaching is an

instruction given to a provider to correct an issue or deficit in care. A referral occurs

when a provider has not complied with the coaching, or if the support coordinator

identifies an “urgent risk of a non-clinical nature” and the plan to correct the deficit

is insufficient compared to the urgency of the risk. DBHDD then reviews the referral

and takes additional action if necessary.

Creative Consulting was the support coordination agency since 2006 for Janae

Amos, Chante Amos’ daughter, and Walcott, who was employed by Creative

Consulting, was Janae’s support coordinator and visited Janae on a monthly basis to

“oversee her care.” In 2018, Janae was 23 years old, was developmentally disabled,

and was diagnosed with cerebral palsy, failure to thrive, epilepsy, and scoliosis. She

was also nonverbal, nonmobile, and incontinent; she needed constant care and

assistance with “everything.” Walcott knew that Janae had a prior incident of

5 aspiration, and Janae’s ISP required a thickener, “Thick-It,” to be added to her

liquids to prevent her from choking which could lead to aspiration and death.

On October 7, 2018, Janae was moved from her home to Dolly’s Personal Care

Home, Inc. (“DPC”), a community residential alternative group home. Walcott

visited Janae at a day program hosted by DPC on October 15, 2018, and she

subsequently visited Janae at DPC on October 27, 2018. Walcott stated that DPC did

not have many records regarding Janae because she had recently moved into the home,

but Walcott did not observe any issues or detect any problems that would have

required her to issue a coaching or a referral. Walcott also stated that she reviewed

Janae’s records and all of the documentation present at DPC, that Janae’s Medical

Administration Record (“MAR”) was up to date, that Janae’s ISP, which required

that two people assist with lifting and transferring Janae and that Thick-It be added

to all of her liquids, was present at the home, and that the staff informed her that

Thick-It was being given to Janae. Laura Morgan, a residential technician at DPC who

was responsible for attending to the residents at the home, signed Janae’s ISP and

affirmed that she had been trained on Janae’s ISP and would comply with the

information contained therein. Morgan later stated, however, that she never used

6 Thick-It in Janae’s liquids or medication and that “no one ever told her about it.”

Moreover, although Walcott deposed that it would “concern” her if DPC did not

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