Altman Management Company v. Aon Risk Insurance Services West Inc

CourtMichigan Court of Appeals
DecidedSeptember 20, 2016
Docket328593
StatusUnpublished

This text of Altman Management Company v. Aon Risk Insurance Services West Inc (Altman Management Company v. Aon Risk Insurance Services West Inc) is published on Counsel Stack Legal Research, covering Michigan Court of Appeals primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Altman Management Company v. Aon Risk Insurance Services West Inc, (Mich. Ct. App. 2016).

Opinion

STATE OF MICHIGAN

COURT OF APPEALS

ALTMAN MANAGEMENT COMPANY, UNPUBLISHED September 20, 2016 Plaintiff-Appellant,

v No. 328593 Ingham Circuit Court AON RISK INSURANCE SERVICES WEST, LC No. 13-001106-CK INC.,

Defendant-Appellee.

Before: JANSEN, P.J., and K. F. KELLY and O’BRIEN, JJ.

PER CURIAM.

Plaintiff-appellant, Altman Management Company (Altman), appeals as of right an order granting involuntary dismissal in favor of defendant-appellee, AON Risk Insurance Services West, Inc. (AON), in Altman’s breach of contract and negligence claim against AON. Finding no errors warranting relief, we affirm.

I. BASIC FACTS

Altman owns and operates a number of properties in several states. AON is an insurance brokerage firm that contracted with Altman to procure, update, and manage Altman’s insurance needs. This case arises from AON’s alleged failure to properly handle a claim (the Otero lawsuit), which resulted in a default judgment against Altman.

Timothy Peterson, Altman’s CFO, testified that AON was selected to serve Altman’s needs because AON was “the industry leader, the gold standard . . .the white-glove service.” Of particularly appeal to Peterson was the fact that AON would manage Altman’s complex insurance needs and provide a “one-stop-shop” and one primary advocate – AON account executive Mike Rosenbach. Derek Lubsen was head of asset management at Altman and reported directly to Peterson. Like Peterson, Lubsen considered Rosenbach his “point person” at AON. Rosenbach acknowledged that he was responsible for Altman’s account but that the responsibility primarily involved assigning tasks, not receiving and submitting claims to Altman’s insurers. Instead, Rosenbach had designated claim consultant Diane Gerometta and later Wayne Brinkman to handle Altman’s needs.

Altman had no written procedure in place when it came to receiving and handling claims. However, as a general rule, if there was an incident on any of Altman’s properties, the property manager would forward an incident report to administrative assistant Marisa Crescenzi. Crescenzi would then put together a file and submit the matter for insurance review. All incident

-1- reports were submitted, regardless of whether a claim was forthcoming. Importantly, Crescenzi did not handle lawsuits. If a lawsuit was filed against Altman, the matter was generally handled by Judi Mann. Crescenzi would only prepare a file and log progress of lawsuits at Mann’s behest. For a few years Crescenzi forwarded incident reports directly to Westrope, an insurance wholesaler. However, after one incident report lacked the proper documentation, Westrope insisted that, going forward, Altman first submit the reports to AON, who would then forward the claim to Westrope.

In January 2010 Carmen Otero was found unresponsive at an Altman property in Detroit. In June 2011, her estate sued Altman, claiming that Otero had suffered carbon monoxide poisoning. When the resident agent for Altman received the lawsuit, she forwarded it to Peterson. Peterson then forwarded it to Lubsen and Mann and asked that the insurer be notified. Lubsen immediately forwarded the matter to Rosenbach at AON with a request that Rosenbach get with him about who would be handling the case. Lubsen did not include Brinkman, AON’s claims consultant on the email. Nor did Lubsen follow-up with Rosenbach. Rosenbach testified that he never saw the email and took no action on Altman’s behalf. A default was entered against Altman on July 25, 2011 after Altman failed to respond to Otero’s complaint. Altman realized that the matter had been overlooked when it was served with a motion for default judgment. When Crescenzi found out about it, she immediately forwarded the matter to Brinkman, indicating, “This one fell through the cracks and an incident report was never filed and I was not copied on the correspondence so unfortunately it was never submitted to you.” Altman’s motion to set aside the default was denied. Altman and Otero entered into an arbitration agreement and Altman was ordered to pay the estate $3.5 million.

Thereafter, Altman sued AON for both breach of contract and negligence. Altman maintained that AON’s failure to properly submit the Otero matter to Altman’s insurer had resulted in the $3.5 million judgment. AON contended that, by virtue of the parties’ Compensation Agreement, it had no contractual obligation to report claims for or on behalf of Altman. This agreement, which covered the period in which the Otero claim was made, specifically disclaimed any responsibility for reporting Altman’s claims to Altman’s insurance carriers. Nevertheless, Altman contended that the parties modified this agreement through their course of conduct. Specifically, Altman alleged that AON had always undertaken reporting claims to Altman’s insurers and that AON’s failure to do so in the Otero case resulted in significant loss to Altman. At issue during trial, therefore, was how claims were handled and whether the parties had modified this agreement by their conduct and Altman’s claim procedure.

Following these proofs, the trial court concluded that “there was a course of conduct whereby the parties mutually agreed to Altman’s submission of claims through Aon.” However, while the trial court found that the Compensation Agreement had been modified to provide that AON would notify Altman’s insurance carriers, the trial court further determined that there were no firm procedures in place for Altman to report a claim to AON or for AON to receive a claim from Altman.

Having found that the contract was modified and that no particular procedure was in place, the trial court then had to turn its attention to another provision in the Compensation Agreement, which limited AON’s liability:

To the fullest extent permitted by law, [AON] shall have no liability for any claim or liability asserted by [Altman] for any loss arising by reason of, or arising out of any error or omission by [Altman] including any failure to comply

-2- with [Altman’s] duty of disclosure. Should any claim or action be brought against [AON] due to an error or omission by [Altman], [Altman] shall indemnify [AON] for all damages or losses arising from such error or omission.

At trial, Altman argued that it committed no errors. It maintained that the Otero matter was properly submitted to the “point man” at AON – Mike Rosenbach and that it was Rosenbach’s failure to do anything with the information that caused Altman to default. The trial court disagreed and found that Altman made a number of errors and omissions in its handling of the Otero lawsuit. The trial court rejected Altman’s claim that the errors and omissions clause did not require Altman to indemnify AON against AON’S own negligence. The trial court granted AON’s motion for involuntary dismissal. Altman now appeals as of right.

II. ANALYSIS

The trial court granted AON’s motion for involuntary dismissal pursuant to MCR 2.504(B)(2). “Unlike the motion for directed verdict, . . . a motion for involuntary dismissal calls upon the trial judge to exercise his function as trier of fact, weigh the evidence, pass upon the credibility of witnesses and select between conflicting inferences.” Marderosian v Stroh Brewery Co, 123 Mich App 719, 724; 333 NW2d 341 (1983). As such, unlike in a motion for a directed verdict a plaintiff facing a motion for involuntary dismissal “is not given the advantage of the most favorable interpretation of the evidence.” Id.

“This Court reviews a decision to grant or deny a motion for involuntary dismissal under the clearly erroneous standard. The trial court’s decision will not be overturned unless the evidence manifestly preponderates against the decision.” Phillips v Deihm, 213 Mich App 389, 397; 541 NW2d 566 (1995).

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Altman Management Company v. Aon Risk Insurance Services West Inc, Counsel Stack Legal Research, https://law.counselstack.com/opinion/altman-management-company-v-aon-risk-insurance-services-west-inc-michctapp-2016.