Aaliyah Thomas-Cole, individually and on behalf of all others similarly situated v. United Healthcare Services, Inc., et al.

CourtDistrict Court, E.D. California
DecidedApril 24, 2026
Docket2:25-cv-03713
StatusUnknown

This text of Aaliyah Thomas-Cole, individually and on behalf of all others similarly situated v. United Healthcare Services, Inc., et al. (Aaliyah Thomas-Cole, individually and on behalf of all others similarly situated v. United Healthcare Services, Inc., et al.) is published on Counsel Stack Legal Research, covering District Court, E.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Aaliyah Thomas-Cole, individually and on behalf of all others similarly situated v. United Healthcare Services, Inc., et al., (E.D. Cal. 2026).

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 FOR THE EASTERN DISTRICT OF CALIFORNIA 10 11 AALIYAH THOMAS-COLE, individually No. 2:25-cv-03713-DJC-CSK and on behalf of all others similarly 12 situated, 13 Plaintiff, ORDER 14 v. 15 UNITED HEALTHCARE SERVICES, 16 INC., et al., 17 Defendants. 18 19 20 Before the Court is Defendant United Healthcare Services’s Motion to Compel 21 Arbitration and to Dismiss Class Claims arising from Plaintiff Aaliyah Thomas-Cole’s 22 putative wage-and-hour class action. As explained below, the Motion is GRANTED. 23 //// 24 //// 25 //// 26 //// 27 //// 28 //// 1 BACKGROUND 2 Plaintiff Aaliyah Thomas-Cole (“Plaintiff”) filed a putative class action lawsuit 3 against Defendant United Healthcare (“Defendant”) and certain Doe defendants on 4 November 20, 2025. (See generally Compl. (ECF No. 1-2).) Plaintiff alleges that 5 Defendant engaged in a pattern of wage-and-hour violations under the California 6 Labor Code and Industrial Welfare Commission Wage Orders. (Id. ¶ 2.) In her 7 Complaint, she asserts a variety of claims alleging that Defendant 1) failed to pay all 8 minimum, regular, and overtime wages; 2) failed to provide meal periods or pay meal 9 period premiums; 3) failed to authorize rest period or pay rest period premiums; 4) 10 made improper deductions from earned wages; 5) failed to provide accurate itemized 11 wage statements; and 6) failed to pay all wages due during employment and upon 12 separation of employment. (Id. ¶ 3(a)–(f).) After removal to this Court (NOR (ECF 13 No. 1), Defendant filed a Motion to Compel Arbitration and to Dismiss Class Claims 14 (Mot. (ECF No. 8)). The Motion is fully briefed. (Opp’n (ECF No. 10); Reply (ECF 15 No 11).) On April 13, 2026, the Court took the matter under submission pursuant to 16 Local Rule 230(g). (ECF No. 12.) 17 Plaintiff was employed by Defendant in Sacramento, California, as a non- 18 exempt benefit advocate from approximately April 2022 to October 2025. (Compl. 19 ¶ 10.) On February 23, 2022, Defendant sent Plaintiff an offer of employment for the 20 role of customer service advocate, along with a direct link to their Employment 21 Arbitration Policy. (Weedman Decl. iso Mot. (ECF No. 8-4) ¶ 6 & Ex. A (ECF No. 8-5).) 22 The offer letter explained that the Arbitration Agreement was a “binding contract” to 23 “resolve through arbitration all covered employment-related disputes that are based 24 on a legal claim.” (Id.) The offer letter also informed Plaintiff that “[b]y accepting 25 employment with UnitedHealth Group, you agree to be bound by the terms of the 26 Arbitration Policy.” (Id., Ex. A at 3.) Plaintiff signed the Arbitration Agreement 27 (“Agreement”) on February 26, 2022. (Weedman Decl. ¶ 9 & Ex. B (ECF No. 8-6) at 8.) 28 Plaintiff acknowledges that during her onboarding with Defendant, she was told she 1 needed to sign documents in order to begin working. (Thomas-Cole Decl. iso Opp’n 2 to Mot. (ECF No. 10-1) ¶ 4.) 3 LEGAL STANDARD 4 The FAA governs arbitration agreements. 9 U.S.C. § 2. Under the FAA, a 5 signatory to an arbitration agreement may obtain an order directing a noncomplying 6 party to arbitrate in the manner provided for in the agreement. 9 U.S.C. § 4. In 7 weighing a motion to compel arbitration, a court must determine: (1) Whether a valid 8 agreement to arbitrate exists and, if it does; (2) Whether the agreement encompasses 9 the dispute at issue. Boardman v. Pac. Seafood Grp., 822 F.3d 1011, 1017 (9th Cir. 10 2016). “Arbitration is a matter of contract, and the FAA requires courts to honor 11 parties’ expectations.” AT&T Mobility LLC v. Concepcion, 563 U.S. 333, 351 (2011). 12 “When considering a motion to compel arbitration, a court applies a standard 13 similar to the summary judgment standard” of Federal Rule of Civil Procedure 56. 14 Concat LP v. Unilever, PLC, 350 F. Supp. 2d 796, 804 (N.D. Cal. 2004) (citations 15 omitted). The party opposing arbitration receives the benefit of any reasonable 16 doubts and the court draws reasonable inferences in that party's favor, and only when 17 no genuine disputes of material fact surround the arbitration agreement's existence 18 and applicability may the court compel arbitration. Id.; see Three Valleys Mun. Water 19 Dist. v. E.F. Hutton & Co., Inc., 925 F.2d 1136, 1141 (9th Cir. 1991). The decision to 20 compel arbitration is mandatory, not discretionary, if the requirements are met. Dean 21 Witter Reynolds, Inc. v. Byrd, 470 U.S. 213, 218 (1985). 22 DISCUSSION 23 The parties disagree whether the Agreement at issue is enforceable. 24 Defendant contends the parties entered into a valid, enforceable Agreement that is 25 governed by the Federal Arbitration Act (“FAA) and encompasses Plaintiff’s individual 26 claims, which essentially arise from the employment relationship. (See generally Mot.) 27 Defendant also asserts the Agreement contains a valid class action waiver that 28 requires dismissal of Plaintiff’s class claims. (Id. at 18.) While Plaintiff explains that she 1 “has no memory of ever reviewing or signing an arbitration agreement[,]” she does 2 not meaningfully dispute that she signed the Agreement that is before the Court. 3 (Opp’n at 5–6.) Plaintiff instead argues that the Agreement is both procedurally and 4 substantively unconscionable and that the unconscionable terms cannot be severed. 5 (Id. at 6–17.) She asks the Court to find the Agreement unenforceable. (Id.) 6 I. Lawful Arbitration Agreement 7 Plaintiff claims the Agreement is unenforceable because it is both procedurally 8 and substantively unconscionable. In her view, in addition to being a contract of 9 adhesion that contains elements of surprise and oppression, the Agreement also “(1) 10 contains an overly broad confidentiality clause; (2) risks the imposition of Defendant’s 11 attorneys’ fees and costs upon Plaintiff; (3) requires arbitration of sexual harassment 12 and sex discrimination claims and requires a waiver of a jury trial for those claims; (4) 13 requires Plaintiff to pay a fee to Defendant to initiate arbitration; and (5) imposes 14 severe and unlawful limits on discovery.” (Opp’n at 5.) Defendant disagrees and 15 considers the Agreement lawful. (See generally Mot.) The Court addresses Plaintiff’s 16 challenges in turn. 17 A. Procedural Unconscionability 18 A procedural unconscionability analysis “begins with an inquiry into whether 19 the contract is one of adhesion.” Armendariz v. Found. Health Psychcare Servs., Inc., 20 24 Cal. 4th 83, 113 (2000). An adhesive contract is standardized, generally on a 21 preprinted form, and offered by the party with superior bargaining power “on a take- 22 it-or-leave-it basis.” Baltazar v. Forever 21, Inc., 62 Cal. 4th 1237, 1245 (2016); see 23 Armendariz, at 113. Arbitration contracts imposed as a condition of employment are 24 typically adhesive. See Armendariz, at 114–15; Serpa v. Cal. Sur. Investigations, Inc., 25 215 Cal.App.4th 695, 704 (2013). The pertinent question, then, is whether 26 circumstances of the contract's formation created such oppression or surprise that 27 closer scrutiny of its overall fairness is required. See Baltazar, at 1245–46; Farrar v. 28 Direct Commerce, Inc. (2017) 9 Cal.App.5th 1257, 1267-1268.

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Aaliyah Thomas-Cole, individually and on behalf of all others similarly situated v. United Healthcare Services, Inc., et al., Counsel Stack Legal Research, https://law.counselstack.com/opinion/aaliyah-thomas-cole-individually-and-on-behalf-of-all-others-similarly-caed-2026.