§ 33-11-112 — Action upon complaints; records of proceedings

(a) Any interested person may file a verified written
complaint charging any collection agency licensee with the
violation of this act or the rules adopted by the board, or with
conduct that shows the licensee is unworthy to continue to
operate a collection agency within this state. The complaint
shall be filed with the board which shall investigate the
complaint if necessary or refer the complaint to appropriate
staff for investigation and referral back to the board for
proper disposition.
(b) The board, on its own motion, may make, or cause to be
made, an investigation of the conduct of any licensee. As a part
of an investigation, the board may audit the books and accounts
of a licensee. The audit may be conducted by an auditor from
the state department of audit or by a certified public
accountant contracted by the board.
(c) Repealed by Laws 1981, ch. 25, § 2.
(d) For the purpose of an investigation or for hearing a
complaint, the board may hold a hearing in accordance with the
Wyoming Administrative Procedure Act. The hearing may be
conducted by a hearing examiner. The chairman may subpoena
witnesses and books, records and documents relative to the
inquiry. Witnesses may be required to testify under oath. If
the board finds the licensee has violated the provisions of this
act or the rules promulgated by the board, the licensee may be
sanctioned by a civil penalty not to exceed one thousand dollars
($1,000.00) or refusal to renew, suspension or revocation of his
license or any combination thereof. Any civil penalties
collected pursuant to this section shall be paid to the state
treasurer and credited as provided in W.S. 8-1-109.
(e) A copy of the complaint and a complete record of the
investigation and the disposition made shall be retained by the
board in the office of the board.