§ 118. Investigations by commissioner.
1.The commissioner may, of his\nown motion, investigate or make inquiry, in a manner to be determined by\nhim as to any act or thing done or omitted to be done by any common\ncarrier, subject to his supervision, and the commissioner must make such\ninquiry in regard to any act or thing done or omitted to be done by any\nsuch common carrier in violation of law or an order of the commissioner.\n 2. Complaints may be made to the commissioner by any person or\ncorporation aggrieved, by petition or complaint in writing setting forth\nany thing or act done or omitted to be done by any common carrier in\nviolation, or claimed to be in violation, or of the terms and conditions\nof its franchise or charter or of any order of the commissioner. Upon\nthe pre
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§ 118. Investigations by commissioner. 1. The commissioner may, of his\nown motion, investigate or make inquiry, in a manner to be determined by\nhim as to any act or thing done or omitted to be done by any common\ncarrier, subject to his supervision, and the commissioner must make such\ninquiry in regard to any act or thing done or omitted to be done by any\nsuch common carrier in violation of law or an order of the commissioner.\n 2. Complaints may be made to the commissioner by any person or\ncorporation aggrieved, by petition or complaint in writing setting forth\nany thing or act done or omitted to be done by any common carrier in\nviolation, or claimed to be in violation, or of the terms and conditions\nof its franchise or charter or of any order of the commissioner. Upon\nthe presentation of such a complaint the commissioner shall cause a copy\nthereof to be forwarded to the person or carrier complained of, which\nmay be accompanied by an order, directed to such person or carrier,\nrequiring that the matters complained of be satisfied, or that the\ncharges be answered in writing within a time to be specified by the\ncommissioner. If the person or carrier complained of shall make\nreparation for any injury alleged and shall cease to commit, or to\npermit, the violation of law, franchise or order charged in the\ncomplaint, and shall notify the commissioner of that fact before the\ntime allowed for answer, the commissioner need take no further action\nupon the charges. If, however, the charges contained in such petition be\nnot thus satisfied, and it shall appear to the commissioner that there\nare reasonable grounds therefor, he shall investigate such charges in\nsuch manner and by such means as he shall deem proper, and take such\naction within his powers as the facts justify.\n 3. Whenever the commissioner shall investigate any matter complained\nof by any person or corporation aggrieved by any act or omission of a\ncommon carrier under this section it shall be his duty to make and file\nan order either dismissing the petition or complaint or directing the\ncommon carrier complained of to satisfy the cause of complaint in whole\nor to the extent which the commissioner may specify and require.\n