§ 8-1-29-5.5 — Confirmation of preferred carrier change order required

Indiana § 8-1-29-5.5

• Jurisdiction: Indiana
• Art. 1: UTILITIES GENERALLY
• Ch. 29: Telecommunications Customers

Text

5. A telecommunications provider may not
submit a preferred carrier change order unless the order has first been
confirmed in accordance with one (1) of the following procedures:
(1) The telecommunications provider has obtained the customer's
written authorization through a letter of agency.
(2) The telecommunications provider has obtained the customer's
electronic authorization:
(A) to submit a preferred carrier change order; and
(B) placed from a telephone number on which the
telecommunications service is to be changed.
A call to the telecommunications provider under this subdivision
must connect the customer to a voice response unit or a similar
mechanism that records the required information regarding the
preferred carrier change, including automatically recording the
automatic number identification.
(3) An appropriately qualified and independent third party has
obtained the customer's oral authorization to submit the preferred
carrier change order. Such an authorization must confirm and
include appropriate verification of the customer's identity.
(4) Any other procedure approved by the commission.

Legislative History

As added by P.L.135-1999, SEC.4.