§ 8-1-2-34.5 — Customer service; determination of complaints

Indiana § 8-1-2-34.5

• Jurisdiction: Indiana
• Art. 1: UTILITIES GENERALLY
• Ch. 2: Utility Regulation

Text

5. (a) The Commission shall establish
reasonable rules and regulations to govern the relations between public
utilities and any or all classes of their customers. Those rules and
regulations shall cover the following subjects:
(1) extension of service;
(2) extension of credit;
(3) deposits, including interest thereon;
(4) billing procedures;
(5) termination of service;
(6) complaints; and
(7) information and notice to customers of their rights under the
rules.
(b) Notwithstanding IC 8-1-2-54, the commission may investigate
and enter orders on complaints filed by individual customers arising
under this section. The commission may establish an appeals division
to act on its own behalf regarding individual customer complaints. The
decision of the division shall be binding on all parties to the complaint.
The commission shall review decisions of the appeals division upon
timely request by an affected party.
(c) This section does not invalidate any rule or regulation adopted
by the commission before July 1, 1979, to govern the relations between
public utilities and their consumers if the rule or regulation is
consistent with this section.
As added by Acts 1979, P.L.85, SEC.2.