§ 8-1-2-122 — Notice of termination of service; requisites

Indiana § 8-1-2-122

• Jurisdiction: Indiana
• Art. 1: UTILITIES GENERALLY
• Ch. 2: Utility Regulation

Text

(a) As used in this section:
"Dwelling" means an individual residence, including a mobile home
or trailer, or a room or combination of rooms, with facilities for living
for a single household.
"Heating season" means the period beginning on November 1 of any
year and ending on the following April 1.
(b) A utility, including a municipally owned utility, that provides
energy or fuel to an occupied dwelling may not, during the heating
season, terminate service to the dwelling because of the failure of the
customer to pay his energy or fuel bills until fourteen (14) days after it
serves notice upon the customer of its intent to terminate service.
(c) A notice served under this section must be in language that is
clear, concise, and easily understandable to a layman. It must, in
separately numbered paragraphs:
(1) indicate the date on which service will be terminated;
(2) state the reason and factual basis for the termination of
service;
(3) list the telephone number of the utility office that the customer
may call during regular business hours in order to question the
proposed termination of service or to seek information concerning
his rights; and
(4) state that the customer may refer to the pamphlet furnished to
him under 170 IAC 4-1-18 for information as to his rights.
(d) Service of a notice under this section must be by:
(1) mail addressed to the customer; or
(2) personal delivery to the customer or to a responsible member
of his household;
at the address listed for the customer in the records of the utility.
(e) No notice may be served under this section before the date on
which the customer's account becomes delinquent.

Legislative History

As added by P.L.43-1983, SEC.11.