§ 8-1-13-28 — Rules; customer relations; adoption; complaints; procedures

Indiana § 8-1-13-28

• Jurisdiction: Indiana
• Art. 1: UTILITIES GENERALLY
• Ch. 13: Rural Electric Membership Corporation Act

Text

(a) The commission shall adopt rules to
govern the relations between corporations and any or all classes of their
customers. Those rules shall cover the following subjects:
(1) Extension of service.
(2) Extension of credit.
(3) Deposits, including interest.
(4) Billing procedures.
(5) Termination of service.
(6) Complaints.
(7) Information and notice to customers of their rights under the
rules.
(b) The commission may investigate and enter orders on complaints
filed by individual customers arising under this section. The
commission may establish an appeals division to act on its own behalf
regarding individual customer complaints. The decision of the division
is binding on all parties to the complaint. The commission shall review
decisions of the appeals division upon timely request by an affected
party.
(c) This section does not invalidate any rule adopted by the
commission before September 1, 1987, to govern the relations between
corporations and their customers if the rule is consistent with this
section.

Legislative History

As added by P.L.121-1987, SEC.5.