1.Thecommissionermayplaceonprobation, suspend, revoke, orrefusetoissueorrenew
a navigator’s license or may levy a civil penalty as provided in section 522D.8 for any one or
more of the following causes:
a.Providing incorrect, misleading, incomplete, or materially untrue information in the
license application.
b.Violating any insurance laws, or violating any regulation, subpoena, or order of the
commissioner or of a commissioner of another state.
3 LICENSING OF HEALTH PLAN NAVIGATORS, §522D.7
c.Obtaining or attempting to obtain a license through misrepresentation or fraud.
d.Improperly withholding, misappropriating, or converting any moneys or properties
received in the course of doing insurance business.
e.Intentionally misrepresenting the terms of an actual or proposed insurance con
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1. Thecommissionermayplaceonprobation, suspend, revoke, orrefusetoissueorrenew
a navigator’s license or may levy a civil penalty as provided in section 522D.8 for any one or
more of the following causes:
a. Providing incorrect, misleading, incomplete, or materially untrue information in the
license application.
b. Violating any insurance laws, or violating any regulation, subpoena, or order of the
commissioner or of a commissioner of another state.
3 LICENSING OF HEALTH PLAN NAVIGATORS, §522D.7
c. Obtaining or attempting to obtain a license through misrepresentation or fraud.
d. Improperly withholding, misappropriating, or converting any moneys or properties
received in the course of doing insurance business.
e. Intentionally misrepresenting the terms of an actual or proposed insurance contract or
application for insurance.
f. Having been convicted of a felony.
g. Having admitted or been found to have committed any unfair insurance trade practice
or fraud.
h. Using fraudulent, coercive, or dishonest practices, or demonstrating incompetence,
untrustworthiness, or financial irresponsibility in the conduct of business in this state or
elsewhere.
i. Havinganavigatorlicense, oritsequivalent, denied, suspended, orrevokedinanyother
state, province, district, or territory.
j. Forging another’s name to an application for insurance or to any document related to
an insurance transaction.
k. Improperly using notes or any other reference material to complete an examination for
a navigator license.
l. Failing to comply with an administrative or court order imposing a child support
obligation.
m. Failing to comply with an administrative or court order related to repayment of loans
to the college student aid commission.
n. Failing to pay state income tax or comply with any administrative or court order
directing payment of state income tax.
o. Failing or refusing to cooperate in an investigation by the commissioner.
2. If the commissioner does not renew a license or denies an application for a license,
the commissioner shall notify the applicant or licensee and advise, in writing, the licensee
or applicant of the reason for the nonrenewal of the license or denial of the application for
a license. The licensee or applicant may request a hearing on the nonrenewal or denial. A
hearing shall be conducted according to section 507B.6.
3. The license of a public or private entity operating as a navigator may be suspended,
revoked, or refused if the commissioner finds, after hearing, that an individual navigator
licensee’s violation was known or should have been known by a partner, officer, or manager
acting on behalf of the entity and the violation was not reported to the commissioner and
corrective action was not taken.
4. In addition to, or in lieu of, any applicable denial, suspension, or revocation of a license,
a person, after hearing, may be subject to a civil penalty as provided in section 522D.8.
5. The commissioner may conduct an investigation of any suspected violation of this
chapter pursuant to section 507B.6 and may enforce the provisions and impose any penalty
or remedy authorized by this chapter and chapter 507B against any person who is under
investigation for, or charged with, a violation of either chapter even if the person’s license
has been surrendered or has lapsed by operation of law.
6. a. In order to assure a free flow of information for accomplishing the purposes of
this section, all complaint files, investigation files, other investigation reports, and other
investigative information in the possession of the commissioner or the commissioner’s
employees or agents that relates to licensee discipline are privileged and confidential, and
are not subject to discovery, subpoena, or other means of legal compulsion for their release
to a person other than the licensee, and are not admissible in evidence in a judicial or
administrative proceeding other than the proceeding involving licensee discipline. A final
written decision of the commissioner in a disciplinary proceeding is a public record.
b. Investigative information in the possession of the commissioner or the commissioner’s
employees or agents that relates to licensee discipline may be disclosed, in the
commissioner’s discretion, to appropriate licensing authorities within this state, the
appropriate licensing authority in another state, the District of Columbia, or a territory or
country in which the licensee is licensed or has applied for a license.
c. If the investigative information in the possession of the commissioner or the
§522D.7, LICENSING OF HEALTH PLAN NAVIGATORS 4
commissioner’s employees or agents indicates a crime has been committed, the information
shall be reported to the proper law enforcement agency.
d. Pursuant to the provisions of section 17A.19, subsection 6, upon an appeal by the
licensee, the commissioner shall transmit the entire record of the contested case to the
reviewing court.
e. Notwithstanding the provisions of section 17A.19, subsection 6, if a waiver of privilege
has been involuntary and evidence has been received at a disciplinary hearing, the court shall
issue an order to withhold the identity of the individual whose privilege was waived.