§ 29-11-203 — Human services referral service - immunity - grant - report

Colorado § 29-11-203

• Jurisdiction: Colorado
• Title 29: Government
• Art.: Emergency Telephone and Nonemergency

Text

(1)
The Colorado 2-1-1 collaborative, human services referral service provider, or
employee, agent, or financial supporter thereof is not liable to any person or entity
for any damages in a civil action for injuries, death, or loss to person or property
incurred as a result of any act or omission of the Colorado 2-1-1 collaborative,
human services referral service provider, or any employee or agent thereof in
connection with developing, adopting, authorizing, implementing, maintaining,
enhancing, or operating a referral service unless such damage or injury was
intentionally caused by or resulted from gross negligence of the Colorado 2-1-1
collaborative, human services referral service provider, employee, agent, or
financial supporter in connection with the provision of human services referral
service.

(2) The Colorado 2-1-1 collaborative, human services referral service
provider, or employee, agent, or financial supporter thereof is not liable to any
person or entity for infringement or invasion of the right of privacy of any person
caused or claimed to have been caused, directly or indirectly, by any act or omission
in connection with the provision of human service referral information to any person
or entity unless the infringement or invasion of the right of privacy arose out of the
gross negligence or other wrongful and intentional act of the Colorado 2-1-1
collaborative, human services referral service provider, employee, agent, or
financial supporter thereof.

(3) and (3.2) Repealed.

(4) (a) For the 2021-22 fiscal year and each fiscal year thereafter, the general
assembly shall annually appropriate one million dollars from the general fund to
the department for the issuance of annual grants to the Colorado 2-1-1
collaborative for operational expenses including, but not limited to:

(I) Implementing a quality control program to ensure a high level of caller
satisfaction;

(II) Implementing data collection quality control to ensure a high level of
accuracy in collecting caller information and identifying caller needs;

(III) Providing services in over three hundred languages;

(IV) Researching and curating the Colorado 2-1-1 collaborative database of
community-based organization resources; and

(V) Dispatching and scheduling ride share rides for callers in need of
transportation.

(b) Any money appropriated to the department for a fiscal year pursuant to
this subsection (4) that is not expended before the fiscal year ends is further
appropriated to the department for the subsequent fiscal year for the same
purpose.

(5) To qualify for the grants awarded by the department pursuant to
subsection (4) of this section, the Colorado 2-1-1 collaborative must serve as a
statewide communication system, host multiple call centers across the state, and
provide referrals to one or more of the following:

(a) Housing, including shelters and transitional services;

(b) Rent and utility assistance services;

(c) Income support and assistance services;

(d) Childcare services;

(e) Food services;

(f) Individual, family, and community support services;

(g) Transportation services;

(h) Clothing, personal, and household needs services;

(i) Health-care services;

(j) Mental health and substance use disorders services;

(k) Employment services;

(l) Education services;

(m) Medical clinics services;

(n) Dental clinics services;

(o) Other government and economic services; and

(p) Disaster services.

(6) On or before December 31, 2022, and on or before December 31 of each
year thereafter, and notwithstanding the requirement in section 24-1-136 (11)(a)(I),
for as long as annual grants are made pursuant to subsection (4)(a) of this section,
the department shall submit a summarized report to the health and human services
committee of the senate and the public and behavioral health and human services
committee of the house of representatives, or any successor committees, on the
grants issued pursuant to this section.

Legislative History

Source: L. 2004: Entire part added, p. 13, � 1, effective February 20. L. 2020: Entire part amended, (HB 20-1197), ch. 114, p. 476, � 2, effective June 22. L. 2021: (3) amended, (SB 21-178), ch. 134, p. 547, � 5, effective May 13; (3)(a) and (3)(c) amended and (3)(b.5) and (3.2) added, (SB 21-239), ch. 266, p. 1546, � 2, effective June 18. L. 2022: (4), (5), and (6) added, (HB 22-1315), ch. 360, p. 2576, � 2, effective June 3; (3.2)(a) amended, (HB 22-1278), ch. 222, p. 1577, � 197, effective July 1.