§ 24-48.5-125 — Protecting Colorado call center jobs - definitions

Colorado § 24-48.5-125

• Jurisdiction: Colorado
• Title 24: Government
• Art.: Office of Economic Development

Text

(1) As used
in this section, unless the context otherwise requires:

(a) Business means any lawful activity performed by an entity, whether or
not engaged in for profit, that contracts with or operates a call center. Business
also means taxpayer as that term is used in title 39.

(b) Call center means a business entity or a division of a business entity
whose primary purpose includes initiating or receiving telephone communications
on behalf of a person for the purpose of initiating sales, including making a
telephone solicitation, or providing or receiving information in connection with the
provision of services, and that has:

(I) At least fifty customer service employees located in the state, not
including customer service employees who work less than twenty hours per week;
or

(II) At least fifty customer service employees located in the state who, in the
aggregate, work a total of at least one thousand five hundred hours per week.

(c) Customer service employee means a person employed by or working on
behalf of a call center.

(d) Department means the department of labor and employment.

(2) The department shall annually include as part of its presentation to its
committee of reference at a hearing held pursuant to section 2-7-203 (2)(a) of the
State Measurement for Accountable, Responsive, and Transparent (SMART)
Government Act data that it currently collects regarding the call center work
force, including tracking call center jobs and wage analysis of customer service
employees.

Legislative History

Source: L. 2019: Entire section added, (HB 19-1306), ch. 321, p. 2979, � 1, effective August 2.